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Introduction toCommunication

Presentation by SSSatyagopal

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Outline

What is Communication

Most common ways of Communication

Objectives of communication

Process of Communication

Types of communication

Formal and Informal communication

Barriers to Communication

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What is Communication ?

#ACTIVITY 1 Write-down your own definition about communication

Communication is derived from the Latin word communis, which means common. Communication

This is the purposeful activity of information exchange between two or more participants in order to convey or receive the intended meanings through a shared system of signs and semiotic rules.

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Most common ways of communication

Spoken words

Visual Images

Written word

Body language

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Objectives of Communication in Business

To develop information and understanding among all workers.To foster an attitude which is necessary for motivation, cooperation and job satisfactionTo discourage misinformation, ambiguity and rumors.To prepare workers for a change in methods or environment by giving them the necessary information in advance.To encourage subordinates to supply ideas and suggestions for improving upon the product or work environment, and taking these suggestions seriously.To improve labor-management relations by keeping die communication channels open.To encourage social relations among workers by encouraging inter communication.

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Process of Communication

Sender

Encodes Transfers message through

“MEDIUM”

Barriers Receiver

Decodes & UnderstandsFeedback ss

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Types of Communication

Verbal CommunicationNon-Verbal Communication

Verbal Communication : Verbal communication refers to the use of sounds and language to relay a message. It serves as a vehicle for expressing desires, ideas and concepts and is vital to the processes of learning and teaching. 

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How verbal communication gets distracted

#ACTIVITY 2 Chinese-Whispers

Non verbal communication : It is easy to underestimate the importance of nonverbal communication and the differences between modes of nonverbal communication among different peoples. A basic knowledge of nonverbal communication in different cultures will help you avoid unnecessary misunderstandings when dealing with people of different backgrounds.

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#ACTIVITY 3 Snakes Trust

How to play (>5) :1.Elect a person as HEAD and another as TAIL2.The all the team should be tied their eyes except the TAIL ,3.team should be holding each other hands and should be as a chain.4.Using non verbal communication HEAD should pick the object that was placed by receiving information from TAIL

“STRICTLY NO VERBAL COMMUNICATION “

Classification of Non verbal communication

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Formal and Informal Communication

Formal Communication : When an organization communication occurs by following the prescribed or official or predetermined rules, policy and regulation of the organization is called formal communication. Formal communication is governed by the established chain of command. Internal information exchanged form one to another following the conventional rules. But this type of communication system may be used for both eternal and external 

1.Downward2.Upward

3.Sideward4.Diagonal

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Informal Communication / Grapevine When an organization does not follow any prescribed or official rules or procedures of the organization is called informal communication. The basis of informal communication is spontaneous relationship among the participants.Informal communication system is the opposite system of formal communication. In this system the communication is made without following any predetermined rules of policy. Informal communication plays a vital role to operate the organization’s activities. When the employees cannot understand the subject matter of the communication, they can discuss with their authority anywhere about the matter as like in the dining table or in the play ground or in the club

Types of informal communications

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Barriers to CommunicationOrganizational Barriers

• Negative organizational climate• Absence of communication policy• Excessive authority layers• Filtering

Individual Barriers• Differences in personality• Perceptual differences• Fear• Stereotyping• Halo effect• inattention

Sematic BarriersOther Barriers• Information Overload• Faulty expression• Status or power difference• Negative attitude to chance• Noise

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Communication is not Complete

Without FEEDBACK!!

So Any questions ??