Brandon Anderson

304 E Mitchell St #10 • Arlington, TX • 76010 CELL (817) 885-9443 • E-MAIL brandon.alex.anderson@gmail.com

PROFILE Technical Professional with 10 years of PC/MAC desktop support experience.

Focused communicator able to interact professionally with faculty and staff.

Team-oriented with a positive attitude towards coordination.

Efficient information manager always striving for document accuracy.

PROFICIENCIES Productivity Apps: Microsoft Office (PC/MAC) Graphic Design: Adobe Creative Suite Website and CMS Editing: Adobe Dreamweaver, Blackboard, Sharepoint Disk Cloning: Norton Ghost Statistical Analysis: IBM SPSS Database Management: Microsoft Access, Filemaker Pro

VPN/Remote Computing: Cisco VPN AnyConnect, Apple Remote Desktop

EDUCATION The University of Texas at Austin Bachelor of Arts in Anthropology, Class of 2004

EXPERIENCE Center for Child Welfare, School of Social Work, UT Arlington Administrative Assistant I • 2011 – Present

Performed desktop and administrative support to Center-affiliated faculty and office staff. Maintain federal stipend recipient database for annual reports. Generate key reports, provide information support, analysis, and develop graphic presentations from database for annual report. Manage content for all Center websites. Support of Field Liaison and Center Director’s VPN connections while abroad. Recently coordinated with UTA Office of Information Technology to update Center’s online resource library database to implement new Sharepoint software support, increasing client’s ease of access. Classroom and Events Technology Services (CETS), UNT Health Science Center Classroom Technician • 2009 – 2011 Coordinated with ITS Helpdesk to provide frontline desktop and presentation technology support for all classrooms. Deployed regular desktop image updates remotely. Managed inventory and upkeep of classroom technology. Developed time-saving Standard Operating Procedures (SOPs) for resolving common software, hardware and network issues.

IdeaCast, Inc. (Now RMG Networks, Inc.), Chicago, IL Executive Assistant • 2008 – 2009 Provided Tier I satellite receiver technical support to national client list, assessed its urgency and coordinated with regional Tier II and III support groups to restore service when necessary. Maintained customer care database for timely follow-up calls. South Asia Institute, UT Austin IT Coordinator • 2004 – 2006 Installed, maintained and administered software to Institute desktops and peripherals. Liaised with various LAITS groups to resolve network connectivity and web content development concerns and issues reported by faculty and staff. Produced Blackboard content for faculty. Maintained federal stipend database for end-of-cycle grant reports. Generated key reports, provided information support, analysis and developed graphic presentations for end-of-cycle grant reports. Liberal Arts Instructional Technology Services (LAITS), UT Austin Student Technician • 2002 – 2004 Provided frontline support for 136 media console classrooms. Created training materials for incoming student technicians. Manned an active helpdesk, providing support to the largest academic console fleet in the state. Assisted new console assembly and deployment over the summers. Documented inventory consumption rates on batteries, ensuring uninterrupted support of key presentation systems.

304 E Mitchell St #10 • Arlington, TX • 76010 • CELL (817) 885-9443 • E-MAIL brandon.alex.anderson@gmail.com