Meta-Services –

a future approach for utilities?

Dr. Sascha Kreiskott, Head of Digital Solutions,

E.ON Energie Deutschland GmbH,

Munich, 19.03.2015

What are Meta Services?

2

A cleverly combined service with a tangible value for the customer

Standard

product Data

Interaction

Enabling

technology

…a great example: Drive Now!

3

Tangible value? Low cost – high quality transportation!

4

How could this be translated

into a bloody old fashioned

utility company?

5

Hi E.ON, can you

help me, to stay

within my budget?

Service: Budget control

6

Heating

Consumption

data

App

Thermostat

7

Hi E.ON, is my

granny well?

Service: Home Care

8

Notification

Consumption

data

Con

su

mption

time

Prepare

breakfast Lunch Washing

machine

Pattern analysis

Cooperation/

help

Issues to work on…

9

Acceptance

Hardware and installation cost

Value creation – from a customer perspective

Data availability/security