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SHAPING HEALTHY COLLABORATION THROUGH KEIs.Key Emotional Indicators (KEIs) as required key ingredients to accelerate digital transformation.
Hamburg, 8 September 2015
WHAT THE HELL HAS THE DRAGON TO DO WITH IT?
Source: Tarotistats.com
Source: fotolia.com
WE RULE OUT TEAMWORK FROM THE VERY START IN TWO WAYS/1:
Source: Meetingtogether.org
WE RULE OUT TEAMWORK FROM THE VERY START IN TWO WAYS/2:
Source: Dilbert.com
„We can‘t go on together with suspicious minds (with suspicious minds).
And we can‘t build our dreams on suspicious minds.“
(Elvis Presley, „Suspicious Minds“ lyrics)
MY GUT FEELING WAS CONFIRMED ONCE I LOOKED INTO A FEW NUMBERS:
Source: Altimeter Group, Digital Transformation Survey 2014
CULTURE AND COOPERATION CURRENTLY BELONG TO THE TOP 3 TRANSFORMA-TION KILLERS!
CULTURE AND COLLABORATION ARE KEY TO MASTERING FUTURE CHALLENGES*!*ESPECIALLY DIGITAL TRANSFORMATION
HOW DO WE ESTABLISH A PRODUCTIVE COLLABORATION CULTURE?
Sources: drweb.de, wavetank.de, besser20.de, alphanodes.com
LeadershipGoals RolesDocumentation
Processes
Tasks
Res
pons
ibili
ties
Communication
ReliabilityTeam Size
Democracy
Team Spirit Mobile Access
Cen
tral
filin
g ProjectManagement
TO ESTABLISH A PRODUCTIVE COLLABORATION CULTURE
I‘M INTRODUCING THE KEI-PRINCIPLE!
LET‘S BORROW FROM WHAT WE KNOW ABOUT COOPERATIVE LEARNING.
„The research on cooperative learning is one of the greatest success stories in the history of educational research.“
(Slavin, Hurley & Chamberlain: Cooperative Learning and Achievement: Theory and Research, 2003)
FOUR FACTORS FOR COOPERATIVE LEARNING.
COMMUNICATION STRATEGIES
CONFLICTMANAGEMENT
INTERACTION STRATEGIES
COOPERATIVE VALUE
SYSTEM
Source: Mandl/Krause 2001, LMU, Learning Competencies for the Knowledge Society
THE COOPERATIVE VALUE SYSTEM:
APPRECIATION EMPATHY
INTEGRITY
SOLIDARITY
HELPFULNESSRESPONSIBILITY
TOLERANCE
RELIABILITY
Source: Mandl/Krause 2001, LMU, Learning Competencies for the Knowledge Society
THE COOPERATIVE VALUE SYSTEM:
APPRECIATION EMPATHY
INTEGRITY
SOLIDARITY
HELPFULNESSRESPONSIBILITY
TOLERANCE
RELIABILITY
Source: Mandl/Krause 2001, LMU, Learning Competencies for the Knowledge Society
3 CORE CONDITIONS OF A TRANSFORMA-TIONAL CLIENT-THERAPIST RELATIONSHIP:
Source: Photo abercita04.hubpages.com; 6 Core Condition of The Client-Centric Therapy by Carl Rogers (1940/50s)
THEREFORE, I SUGGEST 3 CORE KEIs.
APPRECIATION Non-judgemental Respect
EMPATHY Process of Understanding
INTEGRITY Respectability
KEYEMOTIONALINDICATORS
AND A RELEVANT EXTENDED KEI-SET.
APPRECIATION EMPATHY
INTEGRITY
SOLIDARITY
HELPFULNESS
RESPONSIBILITY
TOLERANCERELIABILITY
AUTHENTICITY
OPENNESS
SINCERITY
VULNERABILITY
A SENSIBLE SET WILL HELP COMPANIES TO ACCELERATE COLLABORATION!
APPRECIATION EMPATHY
INTEGRITY
SOLIDARITY
HELPFULNESS
RESPONSIBILITY
TOLERANCERELIABILITY
AUTHENTICITY
OPENNESS
SINCERITY
VULNERABILITY
LET‘S ADD KEIs TO OUR KPI-SET TO FOSTER A PRODUCTIVE COLLABORATION CULTURE.
KPI-SET
KEI-SET
• long-term strategic items
• short-term tactical items
• 3 core items: Integrity, Empathy, Appreciation
• Up to 9 extended items: Solidarity, Helpfulness, Responsibility, Tolerance, Reliability, Authenticity, Openness, Sincerity, Vulnerability
LET‘S ADD KEIs TO OUR KPI-SET TO FOSTER A FRUITFUL COLLABORATION CULTURE.
KPI-SET
KEI-SET
• long-term strategic items
• short-term tactical items
• 3 core items: Integrity, Empathy, Appreciation
• Up to 9 extended items: Solidarity, Helpfulness, Responsibility, Tolerance, Reliability, Authenticity, Openness, Sincerity, Vulnerability
INTRODUCE, LIVE, CLAIM AND MEASURE KEIs IN EVERYDAY BUSINESS!
(OR AT LEAST FOR EVERY COLLABORATIVE PROJECT AND EVERY SINGLE PROJECT MEMBER.)
AT THE END IT‘S ALL ABOUT KILLING OUR EGOS!
AND ADDING A NEW SET OF WHOLENESS TO OUR BUSINESS PRACTICE.
TO TACKLE THE MORE COMPLEX PROBLEMS WE WILL HAVE TO WORK ON:The Theory of Spiral Dynamics by Don Beck and Chris Cowen claims that under difficult circumstances mankind creates and integrates new conceptual models that can solve all newly developed problems.
Source: Photo architectural-review.com; according to the theory of Spiral Dynamics by Don Beck and Chris Cowen
Current majority of businesses (KPI-focused)
Latest business develop-ments (KEI-focused)
Pioneering businesses(KPI- + KEI-focused)
MANY THANKS!MORE ON KEY EMOTIONAL INDICATORS: WWW.KEI.PARTNERSYOU CAN CONTACT ME [email protected]
