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The human element of Knowledge Management @johnstepper workingoutloud.com [email protected]

Working Out Loud

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The human element of Knowledge Management

@johnstepper workingoutloud.com

[email protected]

“How can we leverage this naturally occurring learning?”

“2-way radios.”

15 years later…

"The big challenge was the work practice and motivation… participation would be an added duty to an already tightly controlled workday.”

"Once we enabled them to attach their name, it became a professional peer process. They’re proud of their solutions and are recognized for it.”

15 years later…

“ESNs are about people +

digital technology. Focus in

that order.” - - Dion Hinchcliffe, - “What We Know About Making - Enterprise Social Networks Successful Today”

Autonomy, Mastery,

& Purpose

Working Out Loud

Relationships Generosity Visible work Purposeful discovery A growth mindset5

Elements of Working Out Loud

“Perhaps the most fundamental digital workplace

skill.” - Dion Hinchcliffe,

Author & Chief Strategy Officer

How would you work out loud at your organization?

But not everybody does it.

How do you change behavior in a way that’s both

scalable & sustainable?

Guided mastery over time

Peer support

“What am I trying to accomplish?”

“Who is related to my goal?”

“How can I contribute to them to deepen our relationship?”

“Empowered.”

97%

“Helps us become a connected company in the digital age.”

91%

“My circle is an enrichment in my everyday life.”

Working Out Loud. The human element of KM.

workingoutloud.com@johnstepper