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WOM is hard…Let WOM is hard…Let your Website do your Website do the work! the work! Neicole M. Crepeau Online Strategist Web, mobile & social media specialists

WOM is Hard--Let Your Website Do the Work

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10 easy website changes you can make to increase sharing and word-of-mouth. Leverage social media and mobile-even if you're not doing social media and mobile.

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WOM is hard…Let WOM is hard…Let your Website do the your Website do the

work!work!

Neicole M. CrepeauOnline Strategist Web, mobile & social media specialists

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What is

social interaction designsocial interaction design?

Working definition: The design of systems and tools that facilitate social interactions.

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Began with a focus on tools and social networks.

SxD SxD

Broadening to include social elements on websites.

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Disclaimer!Disclaimer!

While this presentation offers ideas for leveraging social media without a strategy, Coherent Interactive recommends having a social media strategy, as part of an integrated marketing strategy.

Ideally, your online advertising, social media, mobile, and website strategies are coordinated and work together to achieve business results.

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1. Use existing widgets

• FacebookFacebook Like button• FacebookFacebook

Recommendations box• Other FacebookFacebook plugins

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LinkedInLinkedIn widgets, if appropriate• Company Insider• More widgets likely to come

Twitter Twitter widgets, if appropriate• Twitter Trackbacks• Widgets to display your

tweets

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2. Allow easy content sharing

Via Facebook, Twitter, and email. LinkedIn for B2B.

Catchy titles, text, & images

Think like a Magazine editor

From the content itself

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Content MarketingContent Marketing

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3. Allow easy snippet sharing

Share buttons next to each snippet

Consider the social audience, and structure for them

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Product is InformationProduct is Information

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4. Enable Like on key pages

Ecommerce sites on product pages

Web applications on likely pages

Info sites on topic pages

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5. Spread the word about events

Like button with faces on event pages

Share widgets onthe confirmationpage

Or use Eventbrite

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6. Give ‘em a reason to return

Make event pages live on

Take photos; get contact info

Post photos and notify people

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Or, post quotes, transcripts, slides, or supporting materials

Make it easy to share each item

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Post-Event ExamplePost-Event Example

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7. Let people share via your site

Upload photos, quotes, stories

Showcase their knowledge

Whatever appeals to your social audience

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Western River expeditions sends people an email after their rafting trip, asking them to share their asking them to share their experienceexperience. It’s then posted on the blog.

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8. Highlight partners & customers

Solutions, knowledge, best practices, good work

Promote them yourself

Tell them you’re promoting them

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MobileMobile

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Mobile is important

By 2011, over 85% of new handsets will be able to access the mobile Web.

28% of mobile consumers now have a smartphone.

Smartphone users trend male (8% more are male then female), younger, and affluent.

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Mobile & smartphones are moving mainstream

make sure make sure

your site your site is mobile friendlyis mobile friendly

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9. Use QR codes on collateral

Let users get latest updates

Provide additional information

Get a freebie

Gets users to your website

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10. Send SMS updates

If your audience wants timely updates

Like a blogger, to notify people about follow-up content

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Services such as mobilizeus.com and Ez Texting let you do this for a fee

You can do it for free with Twitter’s Fast Follow

Users don’t need a Twitter account to get your updates

To send a text to their phone, you just tweet on a specific account.

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For detailed instructions, use this QR code or link to get a PDF:

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Want help?

Contact us.Contact us.

We’re Coherent Interactive.

We do websites, mobile apps,We do websites, mobile apps,and social media and social media

strategies.strategies.

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http://www.coherentia.com(206) 264-7688

Blog: http://nmc.itdevworks.com Twitter: http://twitter.com/neicolec

Web, mobile & social media specialists

We build websites, mobile applications, and social media strategies. We take an integrated approach, with a focus on your business goals and overall marketing and sales strategy. Contact us or go to our website to learn more!