Embed Size (px)
DESCRIPTION
Presentation from navca's Commissioning and the Community Sector conference, 24 June
Citation preview
Rachel EganStrategy and Commissioning Manager Integrated Services for Young PeopleLondon Borough of Islingtonracheleganislingtongovuk
Commissioning and the community sector Challenges changes and opportunities for children and young
peoplersquos services
USING OUTCOMES TO MEASURE IMPACT
Childrenrsquos Partnership
Childrenrsquos Partnership Your Impact Their Outcomes
Money Money Money How do we respond to having less resources
What should we spend our money on
Can a pound1 = pound2
Childrenrsquos Partnership Your Impact Their Outcomes
To change or not to change
Do it again but better
doesnrsquot work
Doing the same thing again and again will give you the same
outcome again and again
We need to sharpen our
approach and focus on outcomes
We are still failing
customers Still water is stagnant Change and
growth is integral to wellbeing
Childrenrsquos Partnership Your Impact Their Outcomes
Fiscal Policy Studies InstituteSanteacute Fe New Mexico
wwwresultsbasedaccountabiltycomwwwraguideorgwwwresultsleadershiporg (publications)
Childrenrsquos Partnership Your Impact Their Outcomes
The Usual SuspectsLots of effort Too few outcomes Too little challenge
Done it for Done it for yearsyears
We canrsquot share We canrsquot share informationinformation
Data isnrsquot our Data isnrsquot our prioritypriority Our model isOur model is
It canrsquot be It canrsquot be measuredmeasured
We are doing We are doing our bestour best
We canrsquot We canrsquot demonstrate demonstrate
changechange
Wersquore the only Wersquore the only oneshelliponeshellip
You can not be serious
Broadening horizons
Responding to needs
Creating change
A seamless experience for
customers
Childrenrsquos Partnership Your Impact Their Outcomes
ldquoAll Performance Measures that have ever existed for any
service in the history of the universe involve answering
two sets of interlocking questionshelliprdquo
Managing Performance using OBA
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
The Matter of ControlQUALITY
EFFO
RT
EFFE
CT
How much did we do How well did we do it
Is anyone better off
MOSTcontrol
LESScontrol
We have the least control over the most important matters
PARTNERSHIPS
QUANTITY
Childrenrsquos Partnership Your Impact Their Outcomes
A lot of activity was
delivered
Program Performance Measures
It wasnrsquot of the highest
quality
A few people arebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Responded to
customer needs
Program Performance Measures
Good quality
C amp YP better off and
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Outcome Indicator or Performance Measure
1 Young People Enjoying and Achieving
2 Crime Rate
3 Average Police Response Time
4 Young people making a Positive Contribution
5 First time entrants to Youth Justice System
6 Under 18 Conception Rate
7 Child protection cases reviewed in good time
8 Achievement of 5 A-C grades at GCSE
Outcome
Outcome
Indicator
Indicator
PMeasure
Indicator
PMeasure
If the question is ldquoHow are we doing as a community on education attainmentrdquoIf the question is ldquoHow good is XYZ school at raising educational attainmentrdquo
IndicatorPMeasure
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Itrsquos all in the lyricshellip
Ah ah ah ah
innovations alive
innovations alivehellip
Walk this way further opportunities
this wayhellip
All and all itrsquos just another brick in the
wall
Wersquove worked hard to get money so hard to get moneyhellip
So tell us what
you want what
you really
really wanthellip
Childrenrsquos Partnership Your Impact Their Outcomes
The brand kingshelliphellip
A Promise
A Memory
An Experience
Childrenrsquos Partnership Your Impact Their Outcomes
Resources
The little book of managing change httpwwwtdagovuk
Leading on a higher level Ken Blanchett available at httpwwwkenblanchardcom
Coaching Skills Jenny Rogers available at httpjennyrogerscoachingcomResourceshtml
Childrenrsquos Partnership Your Impact Their Outcomes
Process
EngagementEngagement
PrioritiesPriorities
Quick WinsQuick Wins AnalysisAnalysis
PlanningPlanning
OptionsOptions
DesignDesign
Change PlanChange Plan
CustomersCustomers
Awareness Raising
What are the issues
Are your customers better off
What resources are available
Childrenrsquos Partnership Your Impact Their Outcomes
The Language TrapToo many terms Too few definitions Too little discipline
BenchmarkBenchmark
TargetTarget
IndicatorIndicatorGoalGoal
ResultResult
ObjectiveObjective
OutcomeOutcome
MeasureMeasure
ModifiersModifiers MeasurableMeasurable CoreCore UrgentUrgent QualitativeQualitative PriorityPriority ProgrammaticProgrammatic TargetedTargeted PerformancePerformance IncrementalIncremental StrategicStrategic SystemicSystemic
Measurable Systemic Objectives
Targeted Incremental Results
Priority Strategic Outcomes
Qualitative Performance Measures
Childrenrsquos Partnership Your Impact Their Outcomes
Put the ldquocustomer journeyrdquo at the centre
Childrenrsquos Partnership Your Impact Their Outcomes
The Ladder of Change
Customer initiatedshared decisions with
stakeholders
Childrenrsquos Partnership Your Impact Their Outcomes
Are you a Mr Motivator
Childrenrsquos Partnership Your Impact Their Outcomes
Positive
Em
otio
nal
Sta
te
Negative
Surprise ndash ldquoWe are included in working
this outrdquo
Optimism enthusiasm ndash ldquoHey this remodelling
stuff is actually workingrdquo
Hope exploration ndash ldquoNow itrsquos all
beginning to make senserdquoDespair ndash ldquoI canrsquot see
a clear way forward with thisrdquo
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Integrated Youth Hubs
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Herersquos a wheel
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Money Money Money How do we respond to having less resources
What should we spend our money on
Can a pound1 = pound2
Childrenrsquos Partnership Your Impact Their Outcomes
To change or not to change
Do it again but better
doesnrsquot work
Doing the same thing again and again will give you the same
outcome again and again
We need to sharpen our
approach and focus on outcomes
We are still failing
customers Still water is stagnant Change and
growth is integral to wellbeing
Childrenrsquos Partnership Your Impact Their Outcomes
Fiscal Policy Studies InstituteSanteacute Fe New Mexico
wwwresultsbasedaccountabiltycomwwwraguideorgwwwresultsleadershiporg (publications)
Childrenrsquos Partnership Your Impact Their Outcomes
The Usual SuspectsLots of effort Too few outcomes Too little challenge
Done it for Done it for yearsyears
We canrsquot share We canrsquot share informationinformation
Data isnrsquot our Data isnrsquot our prioritypriority Our model isOur model is
It canrsquot be It canrsquot be measuredmeasured
We are doing We are doing our bestour best
We canrsquot We canrsquot demonstrate demonstrate
changechange
Wersquore the only Wersquore the only oneshelliponeshellip
You can not be serious
Broadening horizons
Responding to needs
Creating change
A seamless experience for
customers
Childrenrsquos Partnership Your Impact Their Outcomes
ldquoAll Performance Measures that have ever existed for any
service in the history of the universe involve answering
two sets of interlocking questionshelliprdquo
Managing Performance using OBA
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
The Matter of ControlQUALITY
EFFO
RT
EFFE
CT
How much did we do How well did we do it
Is anyone better off
MOSTcontrol
LESScontrol
We have the least control over the most important matters
PARTNERSHIPS
QUANTITY
Childrenrsquos Partnership Your Impact Their Outcomes
A lot of activity was
delivered
Program Performance Measures
It wasnrsquot of the highest
quality
A few people arebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Responded to
customer needs
Program Performance Measures
Good quality
C amp YP better off and
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Outcome Indicator or Performance Measure
1 Young People Enjoying and Achieving
2 Crime Rate
3 Average Police Response Time
4 Young people making a Positive Contribution
5 First time entrants to Youth Justice System
6 Under 18 Conception Rate
7 Child protection cases reviewed in good time
8 Achievement of 5 A-C grades at GCSE
Outcome
Outcome
Indicator
Indicator
PMeasure
Indicator
PMeasure
If the question is ldquoHow are we doing as a community on education attainmentrdquoIf the question is ldquoHow good is XYZ school at raising educational attainmentrdquo
IndicatorPMeasure
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Itrsquos all in the lyricshellip
Ah ah ah ah
innovations alive
innovations alivehellip
Walk this way further opportunities
this wayhellip
All and all itrsquos just another brick in the
wall
Wersquove worked hard to get money so hard to get moneyhellip
So tell us what
you want what
you really
really wanthellip
Childrenrsquos Partnership Your Impact Their Outcomes
The brand kingshelliphellip
A Promise
A Memory
An Experience
Childrenrsquos Partnership Your Impact Their Outcomes
Resources
The little book of managing change httpwwwtdagovuk
Leading on a higher level Ken Blanchett available at httpwwwkenblanchardcom
Coaching Skills Jenny Rogers available at httpjennyrogerscoachingcomResourceshtml
Childrenrsquos Partnership Your Impact Their Outcomes
Process
EngagementEngagement
PrioritiesPriorities
Quick WinsQuick Wins AnalysisAnalysis
PlanningPlanning
OptionsOptions
DesignDesign
Change PlanChange Plan
CustomersCustomers
Awareness Raising
What are the issues
Are your customers better off
What resources are available
Childrenrsquos Partnership Your Impact Their Outcomes
The Language TrapToo many terms Too few definitions Too little discipline
BenchmarkBenchmark
TargetTarget
IndicatorIndicatorGoalGoal
ResultResult
ObjectiveObjective
OutcomeOutcome
MeasureMeasure
ModifiersModifiers MeasurableMeasurable CoreCore UrgentUrgent QualitativeQualitative PriorityPriority ProgrammaticProgrammatic TargetedTargeted PerformancePerformance IncrementalIncremental StrategicStrategic SystemicSystemic
Measurable Systemic Objectives
Targeted Incremental Results
Priority Strategic Outcomes
Qualitative Performance Measures
Childrenrsquos Partnership Your Impact Their Outcomes
Put the ldquocustomer journeyrdquo at the centre
Childrenrsquos Partnership Your Impact Their Outcomes
The Ladder of Change
Customer initiatedshared decisions with
stakeholders
Childrenrsquos Partnership Your Impact Their Outcomes
Are you a Mr Motivator
Childrenrsquos Partnership Your Impact Their Outcomes
Positive
Em
otio
nal
Sta
te
Negative
Surprise ndash ldquoWe are included in working
this outrdquo
Optimism enthusiasm ndash ldquoHey this remodelling
stuff is actually workingrdquo
Hope exploration ndash ldquoNow itrsquos all
beginning to make senserdquoDespair ndash ldquoI canrsquot see
a clear way forward with thisrdquo
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Integrated Youth Hubs
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Herersquos a wheel
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
To change or not to change
Do it again but better
doesnrsquot work
Doing the same thing again and again will give you the same
outcome again and again
We need to sharpen our
approach and focus on outcomes
We are still failing
customers Still water is stagnant Change and
growth is integral to wellbeing
Childrenrsquos Partnership Your Impact Their Outcomes
Fiscal Policy Studies InstituteSanteacute Fe New Mexico
wwwresultsbasedaccountabiltycomwwwraguideorgwwwresultsleadershiporg (publications)
Childrenrsquos Partnership Your Impact Their Outcomes
The Usual SuspectsLots of effort Too few outcomes Too little challenge
Done it for Done it for yearsyears
We canrsquot share We canrsquot share informationinformation
Data isnrsquot our Data isnrsquot our prioritypriority Our model isOur model is
It canrsquot be It canrsquot be measuredmeasured
We are doing We are doing our bestour best
We canrsquot We canrsquot demonstrate demonstrate
changechange
Wersquore the only Wersquore the only oneshelliponeshellip
You can not be serious
Broadening horizons
Responding to needs
Creating change
A seamless experience for
customers
Childrenrsquos Partnership Your Impact Their Outcomes
ldquoAll Performance Measures that have ever existed for any
service in the history of the universe involve answering
two sets of interlocking questionshelliprdquo
Managing Performance using OBA
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
The Matter of ControlQUALITY
EFFO
RT
EFFE
CT
How much did we do How well did we do it
Is anyone better off
MOSTcontrol
LESScontrol
We have the least control over the most important matters
PARTNERSHIPS
QUANTITY
Childrenrsquos Partnership Your Impact Their Outcomes
A lot of activity was
delivered
Program Performance Measures
It wasnrsquot of the highest
quality
A few people arebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Responded to
customer needs
Program Performance Measures
Good quality
C amp YP better off and
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Outcome Indicator or Performance Measure
1 Young People Enjoying and Achieving
2 Crime Rate
3 Average Police Response Time
4 Young people making a Positive Contribution
5 First time entrants to Youth Justice System
6 Under 18 Conception Rate
7 Child protection cases reviewed in good time
8 Achievement of 5 A-C grades at GCSE
Outcome
Outcome
Indicator
Indicator
PMeasure
Indicator
PMeasure
If the question is ldquoHow are we doing as a community on education attainmentrdquoIf the question is ldquoHow good is XYZ school at raising educational attainmentrdquo
IndicatorPMeasure
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Itrsquos all in the lyricshellip
Ah ah ah ah
innovations alive
innovations alivehellip
Walk this way further opportunities
this wayhellip
All and all itrsquos just another brick in the
wall
Wersquove worked hard to get money so hard to get moneyhellip
So tell us what
you want what
you really
really wanthellip
Childrenrsquos Partnership Your Impact Their Outcomes
The brand kingshelliphellip
A Promise
A Memory
An Experience
Childrenrsquos Partnership Your Impact Their Outcomes
Resources
The little book of managing change httpwwwtdagovuk
Leading on a higher level Ken Blanchett available at httpwwwkenblanchardcom
Coaching Skills Jenny Rogers available at httpjennyrogerscoachingcomResourceshtml
Childrenrsquos Partnership Your Impact Their Outcomes
Process
EngagementEngagement
PrioritiesPriorities
Quick WinsQuick Wins AnalysisAnalysis
PlanningPlanning
OptionsOptions
DesignDesign
Change PlanChange Plan
CustomersCustomers
Awareness Raising
What are the issues
Are your customers better off
What resources are available
Childrenrsquos Partnership Your Impact Their Outcomes
The Language TrapToo many terms Too few definitions Too little discipline
BenchmarkBenchmark
TargetTarget
IndicatorIndicatorGoalGoal
ResultResult
ObjectiveObjective
OutcomeOutcome
MeasureMeasure
ModifiersModifiers MeasurableMeasurable CoreCore UrgentUrgent QualitativeQualitative PriorityPriority ProgrammaticProgrammatic TargetedTargeted PerformancePerformance IncrementalIncremental StrategicStrategic SystemicSystemic
Measurable Systemic Objectives
Targeted Incremental Results
Priority Strategic Outcomes
Qualitative Performance Measures
Childrenrsquos Partnership Your Impact Their Outcomes
Put the ldquocustomer journeyrdquo at the centre
Childrenrsquos Partnership Your Impact Their Outcomes
The Ladder of Change
Customer initiatedshared decisions with
stakeholders
Childrenrsquos Partnership Your Impact Their Outcomes
Are you a Mr Motivator
Childrenrsquos Partnership Your Impact Their Outcomes
Positive
Em
otio
nal
Sta
te
Negative
Surprise ndash ldquoWe are included in working
this outrdquo
Optimism enthusiasm ndash ldquoHey this remodelling
stuff is actually workingrdquo
Hope exploration ndash ldquoNow itrsquos all
beginning to make senserdquoDespair ndash ldquoI canrsquot see
a clear way forward with thisrdquo
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Integrated Youth Hubs
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Herersquos a wheel
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Fiscal Policy Studies InstituteSanteacute Fe New Mexico
wwwresultsbasedaccountabiltycomwwwraguideorgwwwresultsleadershiporg (publications)
Childrenrsquos Partnership Your Impact Their Outcomes
The Usual SuspectsLots of effort Too few outcomes Too little challenge
Done it for Done it for yearsyears
We canrsquot share We canrsquot share informationinformation
Data isnrsquot our Data isnrsquot our prioritypriority Our model isOur model is
It canrsquot be It canrsquot be measuredmeasured
We are doing We are doing our bestour best
We canrsquot We canrsquot demonstrate demonstrate
changechange
Wersquore the only Wersquore the only oneshelliponeshellip
You can not be serious
Broadening horizons
Responding to needs
Creating change
A seamless experience for
customers
Childrenrsquos Partnership Your Impact Their Outcomes
ldquoAll Performance Measures that have ever existed for any
service in the history of the universe involve answering
two sets of interlocking questionshelliprdquo
Managing Performance using OBA
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
The Matter of ControlQUALITY
EFFO
RT
EFFE
CT
How much did we do How well did we do it
Is anyone better off
MOSTcontrol
LESScontrol
We have the least control over the most important matters
PARTNERSHIPS
QUANTITY
Childrenrsquos Partnership Your Impact Their Outcomes
A lot of activity was
delivered
Program Performance Measures
It wasnrsquot of the highest
quality
A few people arebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Responded to
customer needs
Program Performance Measures
Good quality
C amp YP better off and
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Outcome Indicator or Performance Measure
1 Young People Enjoying and Achieving
2 Crime Rate
3 Average Police Response Time
4 Young people making a Positive Contribution
5 First time entrants to Youth Justice System
6 Under 18 Conception Rate
7 Child protection cases reviewed in good time
8 Achievement of 5 A-C grades at GCSE
Outcome
Outcome
Indicator
Indicator
PMeasure
Indicator
PMeasure
If the question is ldquoHow are we doing as a community on education attainmentrdquoIf the question is ldquoHow good is XYZ school at raising educational attainmentrdquo
IndicatorPMeasure
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Itrsquos all in the lyricshellip
Ah ah ah ah
innovations alive
innovations alivehellip
Walk this way further opportunities
this wayhellip
All and all itrsquos just another brick in the
wall
Wersquove worked hard to get money so hard to get moneyhellip
So tell us what
you want what
you really
really wanthellip
Childrenrsquos Partnership Your Impact Their Outcomes
The brand kingshelliphellip
A Promise
A Memory
An Experience
Childrenrsquos Partnership Your Impact Their Outcomes
Resources
The little book of managing change httpwwwtdagovuk
Leading on a higher level Ken Blanchett available at httpwwwkenblanchardcom
Coaching Skills Jenny Rogers available at httpjennyrogerscoachingcomResourceshtml
Childrenrsquos Partnership Your Impact Their Outcomes
Process
EngagementEngagement
PrioritiesPriorities
Quick WinsQuick Wins AnalysisAnalysis
PlanningPlanning
OptionsOptions
DesignDesign
Change PlanChange Plan
CustomersCustomers
Awareness Raising
What are the issues
Are your customers better off
What resources are available
Childrenrsquos Partnership Your Impact Their Outcomes
The Language TrapToo many terms Too few definitions Too little discipline
BenchmarkBenchmark
TargetTarget
IndicatorIndicatorGoalGoal
ResultResult
ObjectiveObjective
OutcomeOutcome
MeasureMeasure
ModifiersModifiers MeasurableMeasurable CoreCore UrgentUrgent QualitativeQualitative PriorityPriority ProgrammaticProgrammatic TargetedTargeted PerformancePerformance IncrementalIncremental StrategicStrategic SystemicSystemic
Measurable Systemic Objectives
Targeted Incremental Results
Priority Strategic Outcomes
Qualitative Performance Measures
Childrenrsquos Partnership Your Impact Their Outcomes
Put the ldquocustomer journeyrdquo at the centre
Childrenrsquos Partnership Your Impact Their Outcomes
The Ladder of Change
Customer initiatedshared decisions with
stakeholders
Childrenrsquos Partnership Your Impact Their Outcomes
Are you a Mr Motivator
Childrenrsquos Partnership Your Impact Their Outcomes
Positive
Em
otio
nal
Sta
te
Negative
Surprise ndash ldquoWe are included in working
this outrdquo
Optimism enthusiasm ndash ldquoHey this remodelling
stuff is actually workingrdquo
Hope exploration ndash ldquoNow itrsquos all
beginning to make senserdquoDespair ndash ldquoI canrsquot see
a clear way forward with thisrdquo
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Integrated Youth Hubs
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Herersquos a wheel
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
The Usual SuspectsLots of effort Too few outcomes Too little challenge
Done it for Done it for yearsyears
We canrsquot share We canrsquot share informationinformation
Data isnrsquot our Data isnrsquot our prioritypriority Our model isOur model is
It canrsquot be It canrsquot be measuredmeasured
We are doing We are doing our bestour best
We canrsquot We canrsquot demonstrate demonstrate
changechange
Wersquore the only Wersquore the only oneshelliponeshellip
You can not be serious
Broadening horizons
Responding to needs
Creating change
A seamless experience for
customers
Childrenrsquos Partnership Your Impact Their Outcomes
ldquoAll Performance Measures that have ever existed for any
service in the history of the universe involve answering
two sets of interlocking questionshelliprdquo
Managing Performance using OBA
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
The Matter of ControlQUALITY
EFFO
RT
EFFE
CT
How much did we do How well did we do it
Is anyone better off
MOSTcontrol
LESScontrol
We have the least control over the most important matters
PARTNERSHIPS
QUANTITY
Childrenrsquos Partnership Your Impact Their Outcomes
A lot of activity was
delivered
Program Performance Measures
It wasnrsquot of the highest
quality
A few people arebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Responded to
customer needs
Program Performance Measures
Good quality
C amp YP better off and
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Outcome Indicator or Performance Measure
1 Young People Enjoying and Achieving
2 Crime Rate
3 Average Police Response Time
4 Young people making a Positive Contribution
5 First time entrants to Youth Justice System
6 Under 18 Conception Rate
7 Child protection cases reviewed in good time
8 Achievement of 5 A-C grades at GCSE
Outcome
Outcome
Indicator
Indicator
PMeasure
Indicator
PMeasure
If the question is ldquoHow are we doing as a community on education attainmentrdquoIf the question is ldquoHow good is XYZ school at raising educational attainmentrdquo
IndicatorPMeasure
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Itrsquos all in the lyricshellip
Ah ah ah ah
innovations alive
innovations alivehellip
Walk this way further opportunities
this wayhellip
All and all itrsquos just another brick in the
wall
Wersquove worked hard to get money so hard to get moneyhellip
So tell us what
you want what
you really
really wanthellip
Childrenrsquos Partnership Your Impact Their Outcomes
The brand kingshelliphellip
A Promise
A Memory
An Experience
Childrenrsquos Partnership Your Impact Their Outcomes
Resources
The little book of managing change httpwwwtdagovuk
Leading on a higher level Ken Blanchett available at httpwwwkenblanchardcom
Coaching Skills Jenny Rogers available at httpjennyrogerscoachingcomResourceshtml
Childrenrsquos Partnership Your Impact Their Outcomes
Process
EngagementEngagement
PrioritiesPriorities
Quick WinsQuick Wins AnalysisAnalysis
PlanningPlanning
OptionsOptions
DesignDesign
Change PlanChange Plan
CustomersCustomers
Awareness Raising
What are the issues
Are your customers better off
What resources are available
Childrenrsquos Partnership Your Impact Their Outcomes
The Language TrapToo many terms Too few definitions Too little discipline
BenchmarkBenchmark
TargetTarget
IndicatorIndicatorGoalGoal
ResultResult
ObjectiveObjective
OutcomeOutcome
MeasureMeasure
ModifiersModifiers MeasurableMeasurable CoreCore UrgentUrgent QualitativeQualitative PriorityPriority ProgrammaticProgrammatic TargetedTargeted PerformancePerformance IncrementalIncremental StrategicStrategic SystemicSystemic
Measurable Systemic Objectives
Targeted Incremental Results
Priority Strategic Outcomes
Qualitative Performance Measures
Childrenrsquos Partnership Your Impact Their Outcomes
Put the ldquocustomer journeyrdquo at the centre
Childrenrsquos Partnership Your Impact Their Outcomes
The Ladder of Change
Customer initiatedshared decisions with
stakeholders
Childrenrsquos Partnership Your Impact Their Outcomes
Are you a Mr Motivator
Childrenrsquos Partnership Your Impact Their Outcomes
Positive
Em
otio
nal
Sta
te
Negative
Surprise ndash ldquoWe are included in working
this outrdquo
Optimism enthusiasm ndash ldquoHey this remodelling
stuff is actually workingrdquo
Hope exploration ndash ldquoNow itrsquos all
beginning to make senserdquoDespair ndash ldquoI canrsquot see
a clear way forward with thisrdquo
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Integrated Youth Hubs
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Herersquos a wheel
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
ldquoAll Performance Measures that have ever existed for any
service in the history of the universe involve answering
two sets of interlocking questionshelliprdquo
Managing Performance using OBA
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
The Matter of ControlQUALITY
EFFO
RT
EFFE
CT
How much did we do How well did we do it
Is anyone better off
MOSTcontrol
LESScontrol
We have the least control over the most important matters
PARTNERSHIPS
QUANTITY
Childrenrsquos Partnership Your Impact Their Outcomes
A lot of activity was
delivered
Program Performance Measures
It wasnrsquot of the highest
quality
A few people arebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Responded to
customer needs
Program Performance Measures
Good quality
C amp YP better off and
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Outcome Indicator or Performance Measure
1 Young People Enjoying and Achieving
2 Crime Rate
3 Average Police Response Time
4 Young people making a Positive Contribution
5 First time entrants to Youth Justice System
6 Under 18 Conception Rate
7 Child protection cases reviewed in good time
8 Achievement of 5 A-C grades at GCSE
Outcome
Outcome
Indicator
Indicator
PMeasure
Indicator
PMeasure
If the question is ldquoHow are we doing as a community on education attainmentrdquoIf the question is ldquoHow good is XYZ school at raising educational attainmentrdquo
IndicatorPMeasure
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Itrsquos all in the lyricshellip
Ah ah ah ah
innovations alive
innovations alivehellip
Walk this way further opportunities
this wayhellip
All and all itrsquos just another brick in the
wall
Wersquove worked hard to get money so hard to get moneyhellip
So tell us what
you want what
you really
really wanthellip
Childrenrsquos Partnership Your Impact Their Outcomes
The brand kingshelliphellip
A Promise
A Memory
An Experience
Childrenrsquos Partnership Your Impact Their Outcomes
Resources
The little book of managing change httpwwwtdagovuk
Leading on a higher level Ken Blanchett available at httpwwwkenblanchardcom
Coaching Skills Jenny Rogers available at httpjennyrogerscoachingcomResourceshtml
Childrenrsquos Partnership Your Impact Their Outcomes
Process
EngagementEngagement
PrioritiesPriorities
Quick WinsQuick Wins AnalysisAnalysis
PlanningPlanning
OptionsOptions
DesignDesign
Change PlanChange Plan
CustomersCustomers
Awareness Raising
What are the issues
Are your customers better off
What resources are available
Childrenrsquos Partnership Your Impact Their Outcomes
The Language TrapToo many terms Too few definitions Too little discipline
BenchmarkBenchmark
TargetTarget
IndicatorIndicatorGoalGoal
ResultResult
ObjectiveObjective
OutcomeOutcome
MeasureMeasure
ModifiersModifiers MeasurableMeasurable CoreCore UrgentUrgent QualitativeQualitative PriorityPriority ProgrammaticProgrammatic TargetedTargeted PerformancePerformance IncrementalIncremental StrategicStrategic SystemicSystemic
Measurable Systemic Objectives
Targeted Incremental Results
Priority Strategic Outcomes
Qualitative Performance Measures
Childrenrsquos Partnership Your Impact Their Outcomes
Put the ldquocustomer journeyrdquo at the centre
Childrenrsquos Partnership Your Impact Their Outcomes
The Ladder of Change
Customer initiatedshared decisions with
stakeholders
Childrenrsquos Partnership Your Impact Their Outcomes
Are you a Mr Motivator
Childrenrsquos Partnership Your Impact Their Outcomes
Positive
Em
otio
nal
Sta
te
Negative
Surprise ndash ldquoWe are included in working
this outrdquo
Optimism enthusiasm ndash ldquoHey this remodelling
stuff is actually workingrdquo
Hope exploration ndash ldquoNow itrsquos all
beginning to make senserdquoDespair ndash ldquoI canrsquot see
a clear way forward with thisrdquo
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Integrated Youth Hubs
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Herersquos a wheel
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
The Matter of ControlQUALITY
EFFO
RT
EFFE
CT
How much did we do How well did we do it
Is anyone better off
MOSTcontrol
LESScontrol
We have the least control over the most important matters
PARTNERSHIPS
QUANTITY
Childrenrsquos Partnership Your Impact Their Outcomes
A lot of activity was
delivered
Program Performance Measures
It wasnrsquot of the highest
quality
A few people arebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Responded to
customer needs
Program Performance Measures
Good quality
C amp YP better off and
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Outcome Indicator or Performance Measure
1 Young People Enjoying and Achieving
2 Crime Rate
3 Average Police Response Time
4 Young people making a Positive Contribution
5 First time entrants to Youth Justice System
6 Under 18 Conception Rate
7 Child protection cases reviewed in good time
8 Achievement of 5 A-C grades at GCSE
Outcome
Outcome
Indicator
Indicator
PMeasure
Indicator
PMeasure
If the question is ldquoHow are we doing as a community on education attainmentrdquoIf the question is ldquoHow good is XYZ school at raising educational attainmentrdquo
IndicatorPMeasure
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Itrsquos all in the lyricshellip
Ah ah ah ah
innovations alive
innovations alivehellip
Walk this way further opportunities
this wayhellip
All and all itrsquos just another brick in the
wall
Wersquove worked hard to get money so hard to get moneyhellip
So tell us what
you want what
you really
really wanthellip
Childrenrsquos Partnership Your Impact Their Outcomes
The brand kingshelliphellip
A Promise
A Memory
An Experience
Childrenrsquos Partnership Your Impact Their Outcomes
Resources
The little book of managing change httpwwwtdagovuk
Leading on a higher level Ken Blanchett available at httpwwwkenblanchardcom
Coaching Skills Jenny Rogers available at httpjennyrogerscoachingcomResourceshtml
Childrenrsquos Partnership Your Impact Their Outcomes
Process
EngagementEngagement
PrioritiesPriorities
Quick WinsQuick Wins AnalysisAnalysis
PlanningPlanning
OptionsOptions
DesignDesign
Change PlanChange Plan
CustomersCustomers
Awareness Raising
What are the issues
Are your customers better off
What resources are available
Childrenrsquos Partnership Your Impact Their Outcomes
The Language TrapToo many terms Too few definitions Too little discipline
BenchmarkBenchmark
TargetTarget
IndicatorIndicatorGoalGoal
ResultResult
ObjectiveObjective
OutcomeOutcome
MeasureMeasure
ModifiersModifiers MeasurableMeasurable CoreCore UrgentUrgent QualitativeQualitative PriorityPriority ProgrammaticProgrammatic TargetedTargeted PerformancePerformance IncrementalIncremental StrategicStrategic SystemicSystemic
Measurable Systemic Objectives
Targeted Incremental Results
Priority Strategic Outcomes
Qualitative Performance Measures
Childrenrsquos Partnership Your Impact Their Outcomes
Put the ldquocustomer journeyrdquo at the centre
Childrenrsquos Partnership Your Impact Their Outcomes
The Ladder of Change
Customer initiatedshared decisions with
stakeholders
Childrenrsquos Partnership Your Impact Their Outcomes
Are you a Mr Motivator
Childrenrsquos Partnership Your Impact Their Outcomes
Positive
Em
otio
nal
Sta
te
Negative
Surprise ndash ldquoWe are included in working
this outrdquo
Optimism enthusiasm ndash ldquoHey this remodelling
stuff is actually workingrdquo
Hope exploration ndash ldquoNow itrsquos all
beginning to make senserdquoDespair ndash ldquoI canrsquot see
a clear way forward with thisrdquo
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Integrated Youth Hubs
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Herersquos a wheel
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
The Matter of ControlQUALITY
EFFO
RT
EFFE
CT
How much did we do How well did we do it
Is anyone better off
MOSTcontrol
LESScontrol
We have the least control over the most important matters
PARTNERSHIPS
QUANTITY
Childrenrsquos Partnership Your Impact Their Outcomes
A lot of activity was
delivered
Program Performance Measures
It wasnrsquot of the highest
quality
A few people arebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Responded to
customer needs
Program Performance Measures
Good quality
C amp YP better off and
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Outcome Indicator or Performance Measure
1 Young People Enjoying and Achieving
2 Crime Rate
3 Average Police Response Time
4 Young people making a Positive Contribution
5 First time entrants to Youth Justice System
6 Under 18 Conception Rate
7 Child protection cases reviewed in good time
8 Achievement of 5 A-C grades at GCSE
Outcome
Outcome
Indicator
Indicator
PMeasure
Indicator
PMeasure
If the question is ldquoHow are we doing as a community on education attainmentrdquoIf the question is ldquoHow good is XYZ school at raising educational attainmentrdquo
IndicatorPMeasure
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Itrsquos all in the lyricshellip
Ah ah ah ah
innovations alive
innovations alivehellip
Walk this way further opportunities
this wayhellip
All and all itrsquos just another brick in the
wall
Wersquove worked hard to get money so hard to get moneyhellip
So tell us what
you want what
you really
really wanthellip
Childrenrsquos Partnership Your Impact Their Outcomes
The brand kingshelliphellip
A Promise
A Memory
An Experience
Childrenrsquos Partnership Your Impact Their Outcomes
Resources
The little book of managing change httpwwwtdagovuk
Leading on a higher level Ken Blanchett available at httpwwwkenblanchardcom
Coaching Skills Jenny Rogers available at httpjennyrogerscoachingcomResourceshtml
Childrenrsquos Partnership Your Impact Their Outcomes
Process
EngagementEngagement
PrioritiesPriorities
Quick WinsQuick Wins AnalysisAnalysis
PlanningPlanning
OptionsOptions
DesignDesign
Change PlanChange Plan
CustomersCustomers
Awareness Raising
What are the issues
Are your customers better off
What resources are available
Childrenrsquos Partnership Your Impact Their Outcomes
The Language TrapToo many terms Too few definitions Too little discipline
BenchmarkBenchmark
TargetTarget
IndicatorIndicatorGoalGoal
ResultResult
ObjectiveObjective
OutcomeOutcome
MeasureMeasure
ModifiersModifiers MeasurableMeasurable CoreCore UrgentUrgent QualitativeQualitative PriorityPriority ProgrammaticProgrammatic TargetedTargeted PerformancePerformance IncrementalIncremental StrategicStrategic SystemicSystemic
Measurable Systemic Objectives
Targeted Incremental Results
Priority Strategic Outcomes
Qualitative Performance Measures
Childrenrsquos Partnership Your Impact Their Outcomes
Put the ldquocustomer journeyrdquo at the centre
Childrenrsquos Partnership Your Impact Their Outcomes
The Ladder of Change
Customer initiatedshared decisions with
stakeholders
Childrenrsquos Partnership Your Impact Their Outcomes
Are you a Mr Motivator
Childrenrsquos Partnership Your Impact Their Outcomes
Positive
Em
otio
nal
Sta
te
Negative
Surprise ndash ldquoWe are included in working
this outrdquo
Optimism enthusiasm ndash ldquoHey this remodelling
stuff is actually workingrdquo
Hope exploration ndash ldquoNow itrsquos all
beginning to make senserdquoDespair ndash ldquoI canrsquot see
a clear way forward with thisrdquo
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Integrated Youth Hubs
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Herersquos a wheel
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
A lot of activity was
delivered
Program Performance Measures
It wasnrsquot of the highest
quality
A few people arebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Responded to
customer needs
Program Performance Measures
Good quality
C amp YP better off and
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Outcome Indicator or Performance Measure
1 Young People Enjoying and Achieving
2 Crime Rate
3 Average Police Response Time
4 Young people making a Positive Contribution
5 First time entrants to Youth Justice System
6 Under 18 Conception Rate
7 Child protection cases reviewed in good time
8 Achievement of 5 A-C grades at GCSE
Outcome
Outcome
Indicator
Indicator
PMeasure
Indicator
PMeasure
If the question is ldquoHow are we doing as a community on education attainmentrdquoIf the question is ldquoHow good is XYZ school at raising educational attainmentrdquo
IndicatorPMeasure
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Itrsquos all in the lyricshellip
Ah ah ah ah
innovations alive
innovations alivehellip
Walk this way further opportunities
this wayhellip
All and all itrsquos just another brick in the
wall
Wersquove worked hard to get money so hard to get moneyhellip
So tell us what
you want what
you really
really wanthellip
Childrenrsquos Partnership Your Impact Their Outcomes
The brand kingshelliphellip
A Promise
A Memory
An Experience
Childrenrsquos Partnership Your Impact Their Outcomes
Resources
The little book of managing change httpwwwtdagovuk
Leading on a higher level Ken Blanchett available at httpwwwkenblanchardcom
Coaching Skills Jenny Rogers available at httpjennyrogerscoachingcomResourceshtml
Childrenrsquos Partnership Your Impact Their Outcomes
Process
EngagementEngagement
PrioritiesPriorities
Quick WinsQuick Wins AnalysisAnalysis
PlanningPlanning
OptionsOptions
DesignDesign
Change PlanChange Plan
CustomersCustomers
Awareness Raising
What are the issues
Are your customers better off
What resources are available
Childrenrsquos Partnership Your Impact Their Outcomes
The Language TrapToo many terms Too few definitions Too little discipline
BenchmarkBenchmark
TargetTarget
IndicatorIndicatorGoalGoal
ResultResult
ObjectiveObjective
OutcomeOutcome
MeasureMeasure
ModifiersModifiers MeasurableMeasurable CoreCore UrgentUrgent QualitativeQualitative PriorityPriority ProgrammaticProgrammatic TargetedTargeted PerformancePerformance IncrementalIncremental StrategicStrategic SystemicSystemic
Measurable Systemic Objectives
Targeted Incremental Results
Priority Strategic Outcomes
Qualitative Performance Measures
Childrenrsquos Partnership Your Impact Their Outcomes
Put the ldquocustomer journeyrdquo at the centre
Childrenrsquos Partnership Your Impact Their Outcomes
The Ladder of Change
Customer initiatedshared decisions with
stakeholders
Childrenrsquos Partnership Your Impact Their Outcomes
Are you a Mr Motivator
Childrenrsquos Partnership Your Impact Their Outcomes
Positive
Em
otio
nal
Sta
te
Negative
Surprise ndash ldquoWe are included in working
this outrdquo
Optimism enthusiasm ndash ldquoHey this remodelling
stuff is actually workingrdquo
Hope exploration ndash ldquoNow itrsquos all
beginning to make senserdquoDespair ndash ldquoI canrsquot see
a clear way forward with thisrdquo
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Integrated Youth Hubs
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Herersquos a wheel
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Responded to
customer needs
Program Performance Measures
Good quality
C amp YP better off and
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Outcome Indicator or Performance Measure
1 Young People Enjoying and Achieving
2 Crime Rate
3 Average Police Response Time
4 Young people making a Positive Contribution
5 First time entrants to Youth Justice System
6 Under 18 Conception Rate
7 Child protection cases reviewed in good time
8 Achievement of 5 A-C grades at GCSE
Outcome
Outcome
Indicator
Indicator
PMeasure
Indicator
PMeasure
If the question is ldquoHow are we doing as a community on education attainmentrdquoIf the question is ldquoHow good is XYZ school at raising educational attainmentrdquo
IndicatorPMeasure
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Itrsquos all in the lyricshellip
Ah ah ah ah
innovations alive
innovations alivehellip
Walk this way further opportunities
this wayhellip
All and all itrsquos just another brick in the
wall
Wersquove worked hard to get money so hard to get moneyhellip
So tell us what
you want what
you really
really wanthellip
Childrenrsquos Partnership Your Impact Their Outcomes
The brand kingshelliphellip
A Promise
A Memory
An Experience
Childrenrsquos Partnership Your Impact Their Outcomes
Resources
The little book of managing change httpwwwtdagovuk
Leading on a higher level Ken Blanchett available at httpwwwkenblanchardcom
Coaching Skills Jenny Rogers available at httpjennyrogerscoachingcomResourceshtml
Childrenrsquos Partnership Your Impact Their Outcomes
Process
EngagementEngagement
PrioritiesPriorities
Quick WinsQuick Wins AnalysisAnalysis
PlanningPlanning
OptionsOptions
DesignDesign
Change PlanChange Plan
CustomersCustomers
Awareness Raising
What are the issues
Are your customers better off
What resources are available
Childrenrsquos Partnership Your Impact Their Outcomes
The Language TrapToo many terms Too few definitions Too little discipline
BenchmarkBenchmark
TargetTarget
IndicatorIndicatorGoalGoal
ResultResult
ObjectiveObjective
OutcomeOutcome
MeasureMeasure
ModifiersModifiers MeasurableMeasurable CoreCore UrgentUrgent QualitativeQualitative PriorityPriority ProgrammaticProgrammatic TargetedTargeted PerformancePerformance IncrementalIncremental StrategicStrategic SystemicSystemic
Measurable Systemic Objectives
Targeted Incremental Results
Priority Strategic Outcomes
Qualitative Performance Measures
Childrenrsquos Partnership Your Impact Their Outcomes
Put the ldquocustomer journeyrdquo at the centre
Childrenrsquos Partnership Your Impact Their Outcomes
The Ladder of Change
Customer initiatedshared decisions with
stakeholders
Childrenrsquos Partnership Your Impact Their Outcomes
Are you a Mr Motivator
Childrenrsquos Partnership Your Impact Their Outcomes
Positive
Em
otio
nal
Sta
te
Negative
Surprise ndash ldquoWe are included in working
this outrdquo
Optimism enthusiasm ndash ldquoHey this remodelling
stuff is actually workingrdquo
Hope exploration ndash ldquoNow itrsquos all
beginning to make senserdquoDespair ndash ldquoI canrsquot see
a clear way forward with thisrdquo
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Integrated Youth Hubs
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Herersquos a wheel
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Outcome Indicator or Performance Measure
1 Young People Enjoying and Achieving
2 Crime Rate
3 Average Police Response Time
4 Young people making a Positive Contribution
5 First time entrants to Youth Justice System
6 Under 18 Conception Rate
7 Child protection cases reviewed in good time
8 Achievement of 5 A-C grades at GCSE
Outcome
Outcome
Indicator
Indicator
PMeasure
Indicator
PMeasure
If the question is ldquoHow are we doing as a community on education attainmentrdquoIf the question is ldquoHow good is XYZ school at raising educational attainmentrdquo
IndicatorPMeasure
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Itrsquos all in the lyricshellip
Ah ah ah ah
innovations alive
innovations alivehellip
Walk this way further opportunities
this wayhellip
All and all itrsquos just another brick in the
wall
Wersquove worked hard to get money so hard to get moneyhellip
So tell us what
you want what
you really
really wanthellip
Childrenrsquos Partnership Your Impact Their Outcomes
The brand kingshelliphellip
A Promise
A Memory
An Experience
Childrenrsquos Partnership Your Impact Their Outcomes
Resources
The little book of managing change httpwwwtdagovuk
Leading on a higher level Ken Blanchett available at httpwwwkenblanchardcom
Coaching Skills Jenny Rogers available at httpjennyrogerscoachingcomResourceshtml
Childrenrsquos Partnership Your Impact Their Outcomes
Process
EngagementEngagement
PrioritiesPriorities
Quick WinsQuick Wins AnalysisAnalysis
PlanningPlanning
OptionsOptions
DesignDesign
Change PlanChange Plan
CustomersCustomers
Awareness Raising
What are the issues
Are your customers better off
What resources are available
Childrenrsquos Partnership Your Impact Their Outcomes
The Language TrapToo many terms Too few definitions Too little discipline
BenchmarkBenchmark
TargetTarget
IndicatorIndicatorGoalGoal
ResultResult
ObjectiveObjective
OutcomeOutcome
MeasureMeasure
ModifiersModifiers MeasurableMeasurable CoreCore UrgentUrgent QualitativeQualitative PriorityPriority ProgrammaticProgrammatic TargetedTargeted PerformancePerformance IncrementalIncremental StrategicStrategic SystemicSystemic
Measurable Systemic Objectives
Targeted Incremental Results
Priority Strategic Outcomes
Qualitative Performance Measures
Childrenrsquos Partnership Your Impact Their Outcomes
Put the ldquocustomer journeyrdquo at the centre
Childrenrsquos Partnership Your Impact Their Outcomes
The Ladder of Change
Customer initiatedshared decisions with
stakeholders
Childrenrsquos Partnership Your Impact Their Outcomes
Are you a Mr Motivator
Childrenrsquos Partnership Your Impact Their Outcomes
Positive
Em
otio
nal
Sta
te
Negative
Surprise ndash ldquoWe are included in working
this outrdquo
Optimism enthusiasm ndash ldquoHey this remodelling
stuff is actually workingrdquo
Hope exploration ndash ldquoNow itrsquos all
beginning to make senserdquoDespair ndash ldquoI canrsquot see
a clear way forward with thisrdquo
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Integrated Youth Hubs
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Herersquos a wheel
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Outcome Indicator or Performance Measure
1 Young People Enjoying and Achieving
2 Crime Rate
3 Average Police Response Time
4 Young people making a Positive Contribution
5 First time entrants to Youth Justice System
6 Under 18 Conception Rate
7 Child protection cases reviewed in good time
8 Achievement of 5 A-C grades at GCSE
Outcome
Outcome
Indicator
Indicator
PMeasure
Indicator
PMeasure
If the question is ldquoHow are we doing as a community on education attainmentrdquoIf the question is ldquoHow good is XYZ school at raising educational attainmentrdquo
IndicatorPMeasure
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Itrsquos all in the lyricshellip
Ah ah ah ah
innovations alive
innovations alivehellip
Walk this way further opportunities
this wayhellip
All and all itrsquos just another brick in the
wall
Wersquove worked hard to get money so hard to get moneyhellip
So tell us what
you want what
you really
really wanthellip
Childrenrsquos Partnership Your Impact Their Outcomes
The brand kingshelliphellip
A Promise
A Memory
An Experience
Childrenrsquos Partnership Your Impact Their Outcomes
Resources
The little book of managing change httpwwwtdagovuk
Leading on a higher level Ken Blanchett available at httpwwwkenblanchardcom
Coaching Skills Jenny Rogers available at httpjennyrogerscoachingcomResourceshtml
Childrenrsquos Partnership Your Impact Their Outcomes
Process
EngagementEngagement
PrioritiesPriorities
Quick WinsQuick Wins AnalysisAnalysis
PlanningPlanning
OptionsOptions
DesignDesign
Change PlanChange Plan
CustomersCustomers
Awareness Raising
What are the issues
Are your customers better off
What resources are available
Childrenrsquos Partnership Your Impact Their Outcomes
The Language TrapToo many terms Too few definitions Too little discipline
BenchmarkBenchmark
TargetTarget
IndicatorIndicatorGoalGoal
ResultResult
ObjectiveObjective
OutcomeOutcome
MeasureMeasure
ModifiersModifiers MeasurableMeasurable CoreCore UrgentUrgent QualitativeQualitative PriorityPriority ProgrammaticProgrammatic TargetedTargeted PerformancePerformance IncrementalIncremental StrategicStrategic SystemicSystemic
Measurable Systemic Objectives
Targeted Incremental Results
Priority Strategic Outcomes
Qualitative Performance Measures
Childrenrsquos Partnership Your Impact Their Outcomes
Put the ldquocustomer journeyrdquo at the centre
Childrenrsquos Partnership Your Impact Their Outcomes
The Ladder of Change
Customer initiatedshared decisions with
stakeholders
Childrenrsquos Partnership Your Impact Their Outcomes
Are you a Mr Motivator
Childrenrsquos Partnership Your Impact Their Outcomes
Positive
Em
otio
nal
Sta
te
Negative
Surprise ndash ldquoWe are included in working
this outrdquo
Optimism enthusiasm ndash ldquoHey this remodelling
stuff is actually workingrdquo
Hope exploration ndash ldquoNow itrsquos all
beginning to make senserdquoDespair ndash ldquoI canrsquot see
a clear way forward with thisrdquo
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Integrated Youth Hubs
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Herersquos a wheel
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Itrsquos all in the lyricshellip
Ah ah ah ah
innovations alive
innovations alivehellip
Walk this way further opportunities
this wayhellip
All and all itrsquos just another brick in the
wall
Wersquove worked hard to get money so hard to get moneyhellip
So tell us what
you want what
you really
really wanthellip
Childrenrsquos Partnership Your Impact Their Outcomes
The brand kingshelliphellip
A Promise
A Memory
An Experience
Childrenrsquos Partnership Your Impact Their Outcomes
Resources
The little book of managing change httpwwwtdagovuk
Leading on a higher level Ken Blanchett available at httpwwwkenblanchardcom
Coaching Skills Jenny Rogers available at httpjennyrogerscoachingcomResourceshtml
Childrenrsquos Partnership Your Impact Their Outcomes
Process
EngagementEngagement
PrioritiesPriorities
Quick WinsQuick Wins AnalysisAnalysis
PlanningPlanning
OptionsOptions
DesignDesign
Change PlanChange Plan
CustomersCustomers
Awareness Raising
What are the issues
Are your customers better off
What resources are available
Childrenrsquos Partnership Your Impact Their Outcomes
The Language TrapToo many terms Too few definitions Too little discipline
BenchmarkBenchmark
TargetTarget
IndicatorIndicatorGoalGoal
ResultResult
ObjectiveObjective
OutcomeOutcome
MeasureMeasure
ModifiersModifiers MeasurableMeasurable CoreCore UrgentUrgent QualitativeQualitative PriorityPriority ProgrammaticProgrammatic TargetedTargeted PerformancePerformance IncrementalIncremental StrategicStrategic SystemicSystemic
Measurable Systemic Objectives
Targeted Incremental Results
Priority Strategic Outcomes
Qualitative Performance Measures
Childrenrsquos Partnership Your Impact Their Outcomes
Put the ldquocustomer journeyrdquo at the centre
Childrenrsquos Partnership Your Impact Their Outcomes
The Ladder of Change
Customer initiatedshared decisions with
stakeholders
Childrenrsquos Partnership Your Impact Their Outcomes
Are you a Mr Motivator
Childrenrsquos Partnership Your Impact Their Outcomes
Positive
Em
otio
nal
Sta
te
Negative
Surprise ndash ldquoWe are included in working
this outrdquo
Optimism enthusiasm ndash ldquoHey this remodelling
stuff is actually workingrdquo
Hope exploration ndash ldquoNow itrsquos all
beginning to make senserdquoDespair ndash ldquoI canrsquot see
a clear way forward with thisrdquo
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Integrated Youth Hubs
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Herersquos a wheel
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Itrsquos all in the lyricshellip
Ah ah ah ah
innovations alive
innovations alivehellip
Walk this way further opportunities
this wayhellip
All and all itrsquos just another brick in the
wall
Wersquove worked hard to get money so hard to get moneyhellip
So tell us what
you want what
you really
really wanthellip
Childrenrsquos Partnership Your Impact Their Outcomes
The brand kingshelliphellip
A Promise
A Memory
An Experience
Childrenrsquos Partnership Your Impact Their Outcomes
Resources
The little book of managing change httpwwwtdagovuk
Leading on a higher level Ken Blanchett available at httpwwwkenblanchardcom
Coaching Skills Jenny Rogers available at httpjennyrogerscoachingcomResourceshtml
Childrenrsquos Partnership Your Impact Their Outcomes
Process
EngagementEngagement
PrioritiesPriorities
Quick WinsQuick Wins AnalysisAnalysis
PlanningPlanning
OptionsOptions
DesignDesign
Change PlanChange Plan
CustomersCustomers
Awareness Raising
What are the issues
Are your customers better off
What resources are available
Childrenrsquos Partnership Your Impact Their Outcomes
The Language TrapToo many terms Too few definitions Too little discipline
BenchmarkBenchmark
TargetTarget
IndicatorIndicatorGoalGoal
ResultResult
ObjectiveObjective
OutcomeOutcome
MeasureMeasure
ModifiersModifiers MeasurableMeasurable CoreCore UrgentUrgent QualitativeQualitative PriorityPriority ProgrammaticProgrammatic TargetedTargeted PerformancePerformance IncrementalIncremental StrategicStrategic SystemicSystemic
Measurable Systemic Objectives
Targeted Incremental Results
Priority Strategic Outcomes
Qualitative Performance Measures
Childrenrsquos Partnership Your Impact Their Outcomes
Put the ldquocustomer journeyrdquo at the centre
Childrenrsquos Partnership Your Impact Their Outcomes
The Ladder of Change
Customer initiatedshared decisions with
stakeholders
Childrenrsquos Partnership Your Impact Their Outcomes
Are you a Mr Motivator
Childrenrsquos Partnership Your Impact Their Outcomes
Positive
Em
otio
nal
Sta
te
Negative
Surprise ndash ldquoWe are included in working
this outrdquo
Optimism enthusiasm ndash ldquoHey this remodelling
stuff is actually workingrdquo
Hope exploration ndash ldquoNow itrsquos all
beginning to make senserdquoDespair ndash ldquoI canrsquot see
a clear way forward with thisrdquo
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Integrated Youth Hubs
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Herersquos a wheel
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Itrsquos all in the lyricshellip
Ah ah ah ah
innovations alive
innovations alivehellip
Walk this way further opportunities
this wayhellip
All and all itrsquos just another brick in the
wall
Wersquove worked hard to get money so hard to get moneyhellip
So tell us what
you want what
you really
really wanthellip
Childrenrsquos Partnership Your Impact Their Outcomes
The brand kingshelliphellip
A Promise
A Memory
An Experience
Childrenrsquos Partnership Your Impact Their Outcomes
Resources
The little book of managing change httpwwwtdagovuk
Leading on a higher level Ken Blanchett available at httpwwwkenblanchardcom
Coaching Skills Jenny Rogers available at httpjennyrogerscoachingcomResourceshtml
Childrenrsquos Partnership Your Impact Their Outcomes
Process
EngagementEngagement
PrioritiesPriorities
Quick WinsQuick Wins AnalysisAnalysis
PlanningPlanning
OptionsOptions
DesignDesign
Change PlanChange Plan
CustomersCustomers
Awareness Raising
What are the issues
Are your customers better off
What resources are available
Childrenrsquos Partnership Your Impact Their Outcomes
The Language TrapToo many terms Too few definitions Too little discipline
BenchmarkBenchmark
TargetTarget
IndicatorIndicatorGoalGoal
ResultResult
ObjectiveObjective
OutcomeOutcome
MeasureMeasure
ModifiersModifiers MeasurableMeasurable CoreCore UrgentUrgent QualitativeQualitative PriorityPriority ProgrammaticProgrammatic TargetedTargeted PerformancePerformance IncrementalIncremental StrategicStrategic SystemicSystemic
Measurable Systemic Objectives
Targeted Incremental Results
Priority Strategic Outcomes
Qualitative Performance Measures
Childrenrsquos Partnership Your Impact Their Outcomes
Put the ldquocustomer journeyrdquo at the centre
Childrenrsquos Partnership Your Impact Their Outcomes
The Ladder of Change
Customer initiatedshared decisions with
stakeholders
Childrenrsquos Partnership Your Impact Their Outcomes
Are you a Mr Motivator
Childrenrsquos Partnership Your Impact Their Outcomes
Positive
Em
otio
nal
Sta
te
Negative
Surprise ndash ldquoWe are included in working
this outrdquo
Optimism enthusiasm ndash ldquoHey this remodelling
stuff is actually workingrdquo
Hope exploration ndash ldquoNow itrsquos all
beginning to make senserdquoDespair ndash ldquoI canrsquot see
a clear way forward with thisrdquo
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Integrated Youth Hubs
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Herersquos a wheel
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
The brand kingshelliphellip
A Promise
A Memory
An Experience
Childrenrsquos Partnership Your Impact Their Outcomes
Resources
The little book of managing change httpwwwtdagovuk
Leading on a higher level Ken Blanchett available at httpwwwkenblanchardcom
Coaching Skills Jenny Rogers available at httpjennyrogerscoachingcomResourceshtml
Childrenrsquos Partnership Your Impact Their Outcomes
Process
EngagementEngagement
PrioritiesPriorities
Quick WinsQuick Wins AnalysisAnalysis
PlanningPlanning
OptionsOptions
DesignDesign
Change PlanChange Plan
CustomersCustomers
Awareness Raising
What are the issues
Are your customers better off
What resources are available
Childrenrsquos Partnership Your Impact Their Outcomes
The Language TrapToo many terms Too few definitions Too little discipline
BenchmarkBenchmark
TargetTarget
IndicatorIndicatorGoalGoal
ResultResult
ObjectiveObjective
OutcomeOutcome
MeasureMeasure
ModifiersModifiers MeasurableMeasurable CoreCore UrgentUrgent QualitativeQualitative PriorityPriority ProgrammaticProgrammatic TargetedTargeted PerformancePerformance IncrementalIncremental StrategicStrategic SystemicSystemic
Measurable Systemic Objectives
Targeted Incremental Results
Priority Strategic Outcomes
Qualitative Performance Measures
Childrenrsquos Partnership Your Impact Their Outcomes
Put the ldquocustomer journeyrdquo at the centre
Childrenrsquos Partnership Your Impact Their Outcomes
The Ladder of Change
Customer initiatedshared decisions with
stakeholders
Childrenrsquos Partnership Your Impact Their Outcomes
Are you a Mr Motivator
Childrenrsquos Partnership Your Impact Their Outcomes
Positive
Em
otio
nal
Sta
te
Negative
Surprise ndash ldquoWe are included in working
this outrdquo
Optimism enthusiasm ndash ldquoHey this remodelling
stuff is actually workingrdquo
Hope exploration ndash ldquoNow itrsquos all
beginning to make senserdquoDespair ndash ldquoI canrsquot see
a clear way forward with thisrdquo
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Integrated Youth Hubs
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Herersquos a wheel
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Resources
The little book of managing change httpwwwtdagovuk
Leading on a higher level Ken Blanchett available at httpwwwkenblanchardcom
Coaching Skills Jenny Rogers available at httpjennyrogerscoachingcomResourceshtml
Childrenrsquos Partnership Your Impact Their Outcomes
Process
EngagementEngagement
PrioritiesPriorities
Quick WinsQuick Wins AnalysisAnalysis
PlanningPlanning
OptionsOptions
DesignDesign
Change PlanChange Plan
CustomersCustomers
Awareness Raising
What are the issues
Are your customers better off
What resources are available
Childrenrsquos Partnership Your Impact Their Outcomes
The Language TrapToo many terms Too few definitions Too little discipline
BenchmarkBenchmark
TargetTarget
IndicatorIndicatorGoalGoal
ResultResult
ObjectiveObjective
OutcomeOutcome
MeasureMeasure
ModifiersModifiers MeasurableMeasurable CoreCore UrgentUrgent QualitativeQualitative PriorityPriority ProgrammaticProgrammatic TargetedTargeted PerformancePerformance IncrementalIncremental StrategicStrategic SystemicSystemic
Measurable Systemic Objectives
Targeted Incremental Results
Priority Strategic Outcomes
Qualitative Performance Measures
Childrenrsquos Partnership Your Impact Their Outcomes
Put the ldquocustomer journeyrdquo at the centre
Childrenrsquos Partnership Your Impact Their Outcomes
The Ladder of Change
Customer initiatedshared decisions with
stakeholders
Childrenrsquos Partnership Your Impact Their Outcomes
Are you a Mr Motivator
Childrenrsquos Partnership Your Impact Their Outcomes
Positive
Em
otio
nal
Sta
te
Negative
Surprise ndash ldquoWe are included in working
this outrdquo
Optimism enthusiasm ndash ldquoHey this remodelling
stuff is actually workingrdquo
Hope exploration ndash ldquoNow itrsquos all
beginning to make senserdquoDespair ndash ldquoI canrsquot see
a clear way forward with thisrdquo
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Integrated Youth Hubs
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Herersquos a wheel
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Process
EngagementEngagement
PrioritiesPriorities
Quick WinsQuick Wins AnalysisAnalysis
PlanningPlanning
OptionsOptions
DesignDesign
Change PlanChange Plan
CustomersCustomers
Awareness Raising
What are the issues
Are your customers better off
What resources are available
Childrenrsquos Partnership Your Impact Their Outcomes
The Language TrapToo many terms Too few definitions Too little discipline
BenchmarkBenchmark
TargetTarget
IndicatorIndicatorGoalGoal
ResultResult
ObjectiveObjective
OutcomeOutcome
MeasureMeasure
ModifiersModifiers MeasurableMeasurable CoreCore UrgentUrgent QualitativeQualitative PriorityPriority ProgrammaticProgrammatic TargetedTargeted PerformancePerformance IncrementalIncremental StrategicStrategic SystemicSystemic
Measurable Systemic Objectives
Targeted Incremental Results
Priority Strategic Outcomes
Qualitative Performance Measures
Childrenrsquos Partnership Your Impact Their Outcomes
Put the ldquocustomer journeyrdquo at the centre
Childrenrsquos Partnership Your Impact Their Outcomes
The Ladder of Change
Customer initiatedshared decisions with
stakeholders
Childrenrsquos Partnership Your Impact Their Outcomes
Are you a Mr Motivator
Childrenrsquos Partnership Your Impact Their Outcomes
Positive
Em
otio
nal
Sta
te
Negative
Surprise ndash ldquoWe are included in working
this outrdquo
Optimism enthusiasm ndash ldquoHey this remodelling
stuff is actually workingrdquo
Hope exploration ndash ldquoNow itrsquos all
beginning to make senserdquoDespair ndash ldquoI canrsquot see
a clear way forward with thisrdquo
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Integrated Youth Hubs
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Herersquos a wheel
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
The Language TrapToo many terms Too few definitions Too little discipline
BenchmarkBenchmark
TargetTarget
IndicatorIndicatorGoalGoal
ResultResult
ObjectiveObjective
OutcomeOutcome
MeasureMeasure
ModifiersModifiers MeasurableMeasurable CoreCore UrgentUrgent QualitativeQualitative PriorityPriority ProgrammaticProgrammatic TargetedTargeted PerformancePerformance IncrementalIncremental StrategicStrategic SystemicSystemic
Measurable Systemic Objectives
Targeted Incremental Results
Priority Strategic Outcomes
Qualitative Performance Measures
Childrenrsquos Partnership Your Impact Their Outcomes
Put the ldquocustomer journeyrdquo at the centre
Childrenrsquos Partnership Your Impact Their Outcomes
The Ladder of Change
Customer initiatedshared decisions with
stakeholders
Childrenrsquos Partnership Your Impact Their Outcomes
Are you a Mr Motivator
Childrenrsquos Partnership Your Impact Their Outcomes
Positive
Em
otio
nal
Sta
te
Negative
Surprise ndash ldquoWe are included in working
this outrdquo
Optimism enthusiasm ndash ldquoHey this remodelling
stuff is actually workingrdquo
Hope exploration ndash ldquoNow itrsquos all
beginning to make senserdquoDespair ndash ldquoI canrsquot see
a clear way forward with thisrdquo
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Integrated Youth Hubs
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Herersquos a wheel
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Put the ldquocustomer journeyrdquo at the centre
Childrenrsquos Partnership Your Impact Their Outcomes
The Ladder of Change
Customer initiatedshared decisions with
stakeholders
Childrenrsquos Partnership Your Impact Their Outcomes
Are you a Mr Motivator
Childrenrsquos Partnership Your Impact Their Outcomes
Positive
Em
otio
nal
Sta
te
Negative
Surprise ndash ldquoWe are included in working
this outrdquo
Optimism enthusiasm ndash ldquoHey this remodelling
stuff is actually workingrdquo
Hope exploration ndash ldquoNow itrsquos all
beginning to make senserdquoDespair ndash ldquoI canrsquot see
a clear way forward with thisrdquo
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Integrated Youth Hubs
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Herersquos a wheel
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
The Ladder of Change
Customer initiatedshared decisions with
stakeholders
Childrenrsquos Partnership Your Impact Their Outcomes
Are you a Mr Motivator
Childrenrsquos Partnership Your Impact Their Outcomes
Positive
Em
otio
nal
Sta
te
Negative
Surprise ndash ldquoWe are included in working
this outrdquo
Optimism enthusiasm ndash ldquoHey this remodelling
stuff is actually workingrdquo
Hope exploration ndash ldquoNow itrsquos all
beginning to make senserdquoDespair ndash ldquoI canrsquot see
a clear way forward with thisrdquo
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Integrated Youth Hubs
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Herersquos a wheel
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Are you a Mr Motivator
Childrenrsquos Partnership Your Impact Their Outcomes
Positive
Em
otio
nal
Sta
te
Negative
Surprise ndash ldquoWe are included in working
this outrdquo
Optimism enthusiasm ndash ldquoHey this remodelling
stuff is actually workingrdquo
Hope exploration ndash ldquoNow itrsquos all
beginning to make senserdquoDespair ndash ldquoI canrsquot see
a clear way forward with thisrdquo
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Integrated Youth Hubs
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Herersquos a wheel
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Positive
Em
otio
nal
Sta
te
Negative
Surprise ndash ldquoWe are included in working
this outrdquo
Optimism enthusiasm ndash ldquoHey this remodelling
stuff is actually workingrdquo
Hope exploration ndash ldquoNow itrsquos all
beginning to make senserdquoDespair ndash ldquoI canrsquot see
a clear way forward with thisrdquo
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Integrated Youth Hubs
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Herersquos a wheel
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Integrated Youth Hubs
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Herersquos a wheel
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Integrated Youth Hubs
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Herersquos a wheel
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Childrenrsquos Partnership Your Impact Their Outcomes
Herersquos a wheel
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
Herersquos a wheel
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
Childrenrsquos Partnership Your Impact Their Outcomes
How much did we do
Program Performance Measures
How welldid we do it
Is anyonebetter off
Quantity Quality
Effe
ct
Effo
rt
