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Team Cognition Conflict, New Construct
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Team Cognition ConflictPresentation 2014 AHRD International Conference in the Americas
John R. Turner!
email: [email protected]!
Presentation:!
Team Conflict
✤ Multidimensional Construct!
✤ Three Types !✤ Task Conflict !
✤ task related!✤ Relationship Conflict !
✤ non-task, non-work related!✤ Process Conflict !
✤ coordination & procedure related"2
Lack of Consistency
✤ Process conflict is often omitted.!
!
✤ Definitions for task and process conflict are inconsistent.!
!
✤ Task and relationship conflict have been associated as being cognitive conflict.
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Call to researchers
✤ “There are gaps in the conflict literature” (Song, Dyer, &
Thieme, 2006, p. 342).!
✤ Amason (1996) calls for “distinguishing these dimensions from one another” (p. 127).!
✤ “…we need to develop a more dynamic theoretical perspective about the relationship between conflict types” (Behfar, Mannix, Peterson, Trochim, 2011, p. 165).
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Original Conflict Model
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Team Cognition
✤ Three Constructs for Intra-team Dynamics!!
✤ Team Mental Models (TMM)!!
✤ Shared Mental Models (SMM)!!
✤ Team Member Schema Agreement
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Team%Cogni+on%
TMM%
SMM%
Team%Member%Schema%
Agreement%
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TMM & SMM
✤ Similar Constructs.!
✤ The organized, overlapping cognitive representation of knowledge shared by team members.!
✤ Typically measures similarity and accuracy of knowledge.
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Team Member Schema Agreement
✤ Views compatible knowledge structures.!
!
✤ Typically measures schema accuracy and schema agreement.
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Knowledge Structures
✤ TMM, SMM, & Team Member Schema Agreement each measure two different aspects of knowledge structure:!
!
✤ Elicitation!✤ Representation
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Team Mental Models
✤ Elicitation!✤ Involves the content or possession of certain
knowledge!
✤ Representation!✤ Involves the relationship or structure of content
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Cognition Conflict
✤ Cognition Conflict occurs when the knowledge structures of elicitation and representation are misaligned.!
✤ Interaction between team members tacit and explicit knowledge needs to take place to resolve cognition conflict.!
✤ Without interaction, destructive chaos takes place (Nonaka & Takeuchi, 1995).
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Defining Characteristics
✤ These cognitive exchanges, either produced from transitioning between learning behaviors or through the exchanges of tacit and explicit knowledge, identify and define the cognition conflict construct.
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New Team Conflict Model
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THANK YOU – Questions?
Email: [email protected]!!
Doctorate Portfolio:!http://
turnerportfoliount.com/Home!
!
University Web Page:!www.lt.unt.edu
John R. Turner
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References
Amason, A. C. (1996). Distinguishing the effects of functional and dysfunctional conflict on strategic decision making: Resolving a paradox for top management teams. Academy of Management Journal, 39, 123-148. doi:10.2307/256633!!Behfar, K. J., Mannix, E. A., Peterson, R. S., & Trochim, W. M. (2011). Conflict in small groups: The meaning and consequences of process conflict. Small Group Research, 42, 127-176. doi:10.1177/1046496410389194!!Nonaka, Il, & Takeuchi, H. (1995). The knowledge creating company. New York, NY: Oxford University Press.!!Song, M., Dyer, B., & Thieme, J. R. (2006). Conflict management and innovation performance: an integrative contingency perspective. Journal of the Academy of Marketing Science, 34, 341-356. doi:10.1177/00092070306286705
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