Turner Team Inc. Seller's Real Estate Guide

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Seller’s Extraordinary Service Guarantee

Extraordinary Service Guarantee for the Home SellerThe Extraordinary Service Guarantee is your written commitment from

Jenny, Charles, and the Turner Team Realtors® assuring the delivery of all of the services described below.

As your Real Estate Professionals, we will:1. Present an agency law pamphlet and explain

agency relationship.

2. Create and present a detailed, written marketing plan including specific strategies, programs, and buyer targets.

3. Recommend property merchandising and enhancements to maximize marketability.

4. Explain home warranty services and providers such as American Home Shield, Landmark Home Warranty, and Old Republic Home Protection.

5. Provide a written estimate of seller expenses and proceeds.

6. Review your property history and disclosure statement and deliver it to each prospective buyer.

7. Commit to regular communication including prospect market and feedback.

8. Provide advice and negotiating assistance on all offers.

9. Forward financial information as provided by the buyer and make every effort to have each buyer pre-qualified or pre-approved with a lender.

10. Monitor and communicate the status and satisfaction of contract contingencies.

11. Offer home purchase assistance, referral services, and access to community and property information.

12. Contact you and follow-up after closing to assure the satisfactory completion of all service details.

13. Offer you the opportunity to evaluate the services after closing.

The Turner Team RealtorsReal Estate Professionals

3

Introduction for the Home Seller

This guide provides an overview of our team and of the buying process:

• Seller’s Quality Service Guarantee ..................................................... 2

• Introduction ...............................................................................................3

• The Turner Team .......................................................................................4

• The Turner Team in the Community .................................................. 6

• Technology Streamlines Your Transaction ...................................... 7

• Marketing Tools We Use to Sell Homes ............................................ 8

• Your Custom Web Site ............................................................................ 9

• Automated Home Feedback System Keeps You Informed .....10

• Sizing Up Your Home ............................................................................11

• 12 Questions to Ask Your Realtor® ...................................................12

• Home Warranty .......................................................................................13

• Dual Agency and Buyer Due Diligence ..........................................14

• Mortgage Brokers Recommended by Past Clients ....................15

• Moving Checklist ....................................................................................16

• Services You May Need ........................................................................17

• Reviews ......................................................................................................18

• Oregon Real Estate Agency Disclosure Pamphlet ......................20

Thank you for the opportunity to let us represent you in the purchase of your new home. We think of our clients as individuals with specific needs. With this in mind, we strive to give you exceptional service. No two real estate transactions are the same but regardless of your goals we can help you make the informed and educated decisions that best suit your situation.

We, Jenny and Charles, teamed up as Realtors in 2003. Every year since then we’ve continued to grow and improve the service and expertise we are able to offer you. In 2010 we incorporated, in part to underscore that real estate is a business, not a part time hobby. Our current business is made up of more than fifty percent past clients and client referrals. Earning your repeat business and referrals is our main goal. Our unique team structure allows us to serve the entire Portland Metro including SW Washington. We have the tools and expertise to guide you through any residential real estate transaction.

Jenny Turner Principal Broker, MBA, GRI

503.312.4642 • [email protected] holds an MBA from Portland State University as well as an undergraduate degree from Lewis & Clark College. Her certifications include Graduate Realtor Institute (GRI). In addition to a wealth of knowledge and experience in real estate and being a licensed broker in both Oregon and Washington, Jenny has a passion for the communities she serves. She is past President, and current member, of the Board of Directors for the Fruit and Flower Development Center - an agency for helping children. She and her husband, Charles, reside in Northwest Portland with their son, Ryan. Her passions for family, community, and helping people achieve their dreams are evident in the diligence she brings to every transaction, relationship, and engagement in her life.

Charles Turner Principal Broker, MBA, e-PRO, GRI

503.936.7764 • [email protected] brings a wealth of knowledge to this team as demonstrated by the over 1000 posts he has written for our industry-respected blog, PortlandRealEstateBlog.com. In addition, he brings to the position an MBA from the Atkinson Graduate School of Management at Willamette University and an undergraduate degree from Lewis & Clark College. His certifications include completion of NAR’s e-PRO and Graduate Realtor Institute (GRI) designations. He also serves as a Tom Ferry Coach for Realtors®. Like his wife and business partner, Jenny, Charles has a great love for his community and serves it as a member of the Ambassador Board for the Oregon Chapter of the Make-A-Wish Foundation. In addition to a love of family, community, and real estate, Charles also enjoys sailing and cycling.

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The Turner Team

The Turner Team’s Realtors® Jessica Berger, Oregon Broker • 503.703.1712 • [email protected] joined our team as a graduate of the University of Oregon and has a passion for assisting buyers and sellers, which is evident in any interaction with her. She lives in the Hawthorne neighborhood with her husband and loves family as well as supporting children in the community. Some of her favorite activities include wine tasting, fashion, and studying architecture.

Jennifer Burns, Oregon Broker • 503.943.0028 • [email protected] an Oregon licensed broker, Jennifer shares her knowledge about the “built environment” to help clients find their perfect home. Prior to returning to the Pacific Northwest, Jennifer had a successful career in museums and historic preservation. She brings an interest in building strong neighborhoods and community development that she acquired through her roles as a neighborhood president and a historic preservation commissioner in North Carolina. In her spare time, Jennifer volunteers with the Oregon Humane Society and enjoys exploring Oregon’s backroads. She holds an undergraduate degree from Linfield College and a master’s degree in history. Jennifer lives in the historic Irvington neighborhood with her husband and their pets.

Lisa Carter, Oregon and Washington Broker • 503.757.7283 • [email protected] is one of our dual state brokers – licensed in both Oregon and Washington. She joined the team as a graduate of Oregon State University and is now one of our top agents and Washington State specialist. Clients truly appreciate her patient, friendly, compassionate, and understanding manner. In addition to spending time with her husband and three children, Lisa also is passionate about serving her community in Brush Prairie.

Susan Horvat, Oregon Broker, STAR, SFR, ABR • 503.949.3899 • [email protected] is a member of RMLS and WVMLS and serves both buyers and sellers in real estate transactions. She is an NAR Short Sale & Foreclosure Resource (SFR) and an Accredited Buyer Representative (ABR). After living in the Salem area for many years, Susan now lives with her husband in the Tualatin area and loves to spend her spare time with her two grandchildren.

Matt Lorenzen, Oregon Broker • 503.505.4334 • [email protected] considers himself a student of life but he also earned a Bachelor’s Degree in Social Science and a Master’s Degree in Public Administration (MPA). As a licensed Oregon broker, he satisfies his desire to learn by continually expanding his knowledge of local and national real estate trends, as well as industry best practices. Matt lives in West Linn where he and his wife are raising their three children. He serves as a Board Member of the West Linn Main Street Organization: Historic Willamette.

Sujit Misra, Oregon Broker • 503.933.6773 • [email protected] getting an MBA in the Midwest, Sujit has lived in the Portland area over 10 years. Through his past career in banking, Sujit honed his skills working with clients looking to purchase a home. He also has demonstrated his love for the community through this work at Habitat for Humanity and in supporting local area animal shelters. These passions also allow him to focus on what he loves the most: educating and providing insight. When not assisting clients, Sujit enjoys exploring new areas of Portland as well as traveling internationally.

Jill Saucedo, Oregon Broker • 503.867.4982 • [email protected] a graduate of PSU with a strong history of entrepreneurial leadership, Jill brings her desire to help others, and a passion for her community, to every transaction. She and her husband live in Wilsonville, where she serves as the VP of Fundraising for the Lowrie Primary PTA and on the Board of Directors for Building Blocks 4 Kids. In her spare time, she can be found cheering on the sidelines for their four children, taking care of their two dogs and two birds, or helping to organize events, fundraisers, and community partnerships.

Heidi Schiewe, Oregon Broker • 503.347.3643 • [email protected], an Oregon native, studied Communications at Portland State University. Prior to becoming a licensed Realtor, Heidi enjoyed a successful career in home furnishings providing high-level customer service. She has taken this experience into the real estate industry and takes pride in helping buyers find their “just right” property. In her spare time Heidi enjoys hiking, golfing, wine tasting, and volunteering with Meals on Wheels. She resides in West Linn with her husband where they raised their college-aged sons.

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The Turner Team

Press & Award Highlights

2014• Portland Business Journal’s Top

100 Fastest Growing Private Companies

2013• Portland Monthly 5 Star Agent• Keller Williams Double Platinum

Award2012

• Atlantic & Pacific Real Estate: Top Agents Nationwide

• Portland Monthly 5 Star Agent2011

• Portland Business Journal’s Forty Under 40 awarded to Charles

2010• Prudential Chairman’s Circle

Platinum • 2nd Quarter Top Three Sales

Professionals in Oregon for units & GCI

• Oregonian Alphabet District Neighborhood Profile Article

• Portland Tribune Article• Portland Mercury Article

2009• Prudential Chairman’s Circle Gold• KOIN News TV Interview

2008• Prudential Chairman’s Circle Gold

RISMedia Realtors on the Rise• NuWire Investor Article

2007• Prudential Chairman’s Circle Gold • New York Times Article• Brainstorm NW Article

2006• Prudential President’s Circle • Oregonian Article• Daily Journal of Commerce Article• Associated Press Article

2005• Prudential President’s Circle• Portland Business Journal Article• Oregonian Article

2004

The Turner Team’s Administrative Staff

Jessica Earley, Director of Operations503.305.3280 • [email protected] is responsible for streamlining business processes, managing team members, and optimizing our marketing strategy to support continued growth of Turner Team, Inc. She provides exceptional service to our clients and offers a wealth of knowledge to our team. Her background includes a bachelor degree from New York University. She is also licensed in Oregon. To serve our community, she is an Ambassador Board Member at Friends of the Children, a local non-profit. Jessica lives in North Portland with her partner Ethan and their dog Delta.

Eli Higdon, Marketing & Social Media Coordinator503.336.7668 • [email protected] over 10 years of marketing experience, Eli joined us after completing her BA and Master’s Degree. As our marketing professional, Eli ensures that we stay connected with all of our clients, providing them with up-to-date real estate information and market analysis. She ensures that our clients’ listings have the best exposure that marketing can offer. She recently moved to the Beaverton area and when not in the office, Eli spends her time hiking, biking, raising money and awareness for the Arthritis Foundation, and exploring the Pacific Northwest.

Our unique team structure allows us to serve the entire Portland Metro

including SW Washington. We have the tools and expertise

to guide you through any residential real estate

transaction.

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We proudly support the Make-A-Wish Foundation of Oregon and Fruit & Flower with our charitable dollars. Charles is a member of the Ambassador Board for the

Oregon chapter of the Make-A-Wish Foundation and Jenny is a member of the Board of Directors for Fruit & Flower.

Giving back is an important part of being members of our

community.

The Turner Team in the Community

The Make-A-Wish Foundation grants the wishes of children with life-threatening medical

conditions to enrich the human experience with hope, strength

and joy.

FRUIT & FLOWER provides a play-based childcare program that supports creative thinking, respect for diversity,

and social awareness in each child.

KW Cares is a tax exempt 501(c)(3) public charity created to support Keller

Williams Realty associates and their families in times of extreme hardship as a result of a sudden emergency. Hardship is defined as a difficult circumstance that a person or family cannot handle without outside help.

This charity is the heart of the Keller Williams Realty culture in action – finding and serving the higher purpose of business through charitable giving in the communities where our agents live and work.

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Technology Streamlines Your Transaction with the Turner Team

Technology is constantly moving

the real estate industry forward.

We strive to adopt the tools that will make your

transaction as smooth as possible.

The real estate transaction is getting closer and closer to being paperless. Electronic signatures are widely accepted and allow you to sign without printing, scanning, or faxing. It doesn’t matter if one signer is home and the other is on a business trip. All signatures are collected by the system and placed into one document no matter who signs first. One of our clients signed his accepted offer from 30,000 feet on a cross country flight with WiFi and his mobile phone!

Skype allows us to keep in touch anywhere in the world with an Internet connection. We’ve helped buyers and sellers close transactions from as far away as England, Singapore, and Taiwan.

We use Dropbox to manage all of our paperless files to ensure we can quickly access them wherever we are.

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Marketing Tools We Use to Sell Homes

• Professional photos of home

• Virtual tour published online

• HD video posted to YouTube and linked to other social media and real estate sites

• Rotating featured listing on TurnerRealtors.com

• Premium placement on Zillow, trulia, hotpads.com, and more!

• Your home’s own website with its own domain: www.youradddress.com and dedicated text message number with the listing’s details

Internet

• Install electronic RMLS & WVMLS lockboxes for easy access

• Install a traditional Keller WiIlliams “For Sale” sign

• Broker’s Tour – Open House for Realtors

• Open House(s) – if you want them

• Paperless Permanent Flyer with property’s details outside and full color flyers inside

At Your

Home

• Recyclable “Just Listed” postcards mailed to neighbors inviting them to the first open house.

Print Media

• Options for Home Warranty Services during the listing period and optional buyer coverage

• Realtor feedback from ShowingSuite.com — know what the agents that show your home think about your home

• Professionally measured floor plan

• “For Sale” sign phone number rings multiple numbers to help capture buyers

Other Benefits of Listing with Us

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Your Custom Web Site

The Turner Team, Inc.503.312.4642

For more information

please contact:

The recent National Association of Realtors® survey showed that 90% of buyers found their home from online searches! The Turner Team invests 450 times the national average on internet advertising. Our Marketing plan for your home will include a custom web site dedicated to selling your home, and a web site address on the FOR SALE sign that clearly tells people how to find it!Your home’s web site and property details will be sent to all the major internet real estate sites, providing substantial coverage for your home in the online market, too. Your home will stand out from the crowd with a dedicated web site, just for your property!

• Maximum exposure to drive-by traffic• Maximum exposure to online buyers• Buyers can view the details of your home any time, day or night• Easy to remember web site name (www.YourStreetAddress.com)

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Automated Home Feedback System Keeps You Informed

• You’ll get immediate direct feedback from prospective buyers of your home. This allows us to correct misconceptions about your home and/or correct any issues with the way your home shows BEFORE they impact negatively on the sale of your home.

• Our system logs all the agents of prospective buyers that have seen your property. We use this to instantly email every agent that has shown your home to let them know when we are about to receive an offer. This often leads to multiple offers or a bidding war on your home.

• We also use the system to let other agents know about any changes in your listing. After all, what good is a marketing change if nobody knows about it?

• Feedback is always available to you (24 hours a day). You’ll never feel like you are “out of the loop”. Not only will you get far superior customer service, but your home will sell faster and at a higher price.

Our automated Home Feedback System is just one way that we provide you a much better home selling experience that ends with the results you want!

Here’s how it works:

1. Each time your property is shown to a prospective buyer, the details of the showing are entered into our Home Feedback System.

2. Our system then automatically follows up with each showing agent up to three times to solicit his buyer’s comments on your home. Once received, these comments are automatically entered into the system.

As our client, you’ll receive private, online access to the Home Feedback System to view:

• Comments posted on activity that we’ve done to help sell your home

• All feedback responses to-date

• Statistics summarizing all feedback to-date

• The status of pending feedback

What does this mean to

you?

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Sites FeaturingOur Clients’ Properties

By marketing our clients’ homes

on a variety of portals, we are able to showcase

their properties to buyers and their agents. This allows us to maximize

exposure and get homes sold.

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A professionally measured home not only ensures the information is accurate, it gives buyers another opportunity to imagine themselves in your home before they walk through the door. When it is appropriate for your property, this service is included in your listing.

Sizing Up Your Home

Square footage

is one of the most important

statistics of your home.

My house is 2000 square feet.

How do you know that?

That’s what I was told.

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12 Questions to Ask Your Realtor®

1. How long have you been in residential real estate sales? Is it your full-time job? While experience is no guarantee of skill, real estate - like many other professions - is mostly learned on the job.

2. What designations do you hold? Designations such as GRI and CRS®, which require that agents take additional, specialized real estate training, are held by only about one-quarter of real estate practitioners.

3. How many homes did you and your real estate brokerage sell last year? By asking this question, you’ll get a good idea of how much experience the practitioner has.

4. How many days did it take you to sell the average home? How did that compare to the overall market? The Realtor® you interview should have these facts on hand, and be able to present market statistics from the local MLS to provide a comparison.

5. How close to the initial asking prices of the homes you sold were the final sale prices? This is one indication of how skilled the Realtor® is at pricing homes and marketing to suitable buyers. Of course, other factors also may be at play, including an exceptionally hot or cool real estate market.

6. What types of specific marketing systems and approaches will you use to sell my home? You don’t want someone who’s going to put up a For Sale sign in the yard and hope for the best. Look for someone who has aggressive and innovative approaches, and knows how to market your property competitively on the internet. Buyers today want information fast, so it’s important that your Realtor® is responsive.

7. Will you represent me exclusively, or will you represent both the buyer and the seller in the transaction? While it’s usually legal to represent both parties in a transaction, it’s important to

understand where the practitioner’s obligations lie. Your Realtor® should explain his or her agency relationship to you and describe the rights of each party.

8. Can you recommend service providers who can help me obtain a mortgage, make home repairs, and help with other things I need done? Because Realtor® are immersed in the industry, they’re wonderful resources as you seek lenders, home improvement companies, and other home service providers. Practitioners should generally recommend more than one provider and let you know if they have any special relationship with or receive compensation from any of the providers.

9. What type of support and supervision does your brokerage office provide to you? Having resources such as in-house support staff, access to a real estate attorney, and assistance with technology can help an agent sell your home.

10. What’s your business philosophy? While there’s no right answer to this question, the response will help you assess what’s important to the agent and determine how closely the agent’s goals and business emphasis mesh with yours.

11. How will you keep me informed about the progress of my transaction? How frequently? Again, this is not a question with a correct answer, but how you judge the response will reflect your own desires. Do you want updates twice a week or do you prefer not to be bothered unless there’s a hot prospect? Do you prefer phone, e-mail, or a personal visit?

12. Could you please give me the names and phone numbers of your three most recent clients? Ask recent clients if they would work with this Realtor® again. Find out whether they were pleased with the communication style, follow-up, and work ethic of the Realtor®.

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Home Warranty

➢ What is a home warranty?A home warranty is a service contract that covers the repair or replacement of many of the most frequently occurring breakdowns of home system components and appliances.

➢ Why do I need a home warranty?While a home warranty is optional, it is highly recommended. Unexpected repair or replacement costs can easily strain your budget. Plus, finding a qualified professional to solve your problem can be stressful and inconvenient. A home warranty cannot prevent systems or appliances from breaking down, but it can help make handling covered repairs or replacements easier and less costly.

➢ Types of coverageBecause all plans differ, you will need to ask specifically what is covered. We are happy to discuss with you the different options and what best fits your needs.

➢ How do I acquire a home warranty?A home warranty can be purchased by the buyer on your own, purchased by the seller while their home is on the market, or negotiated during the sales agreement.

➢ Recommended Home Warranty Providers

American Home Shieldwww.ahs.com800.735.4663

Landmark Home Warrantywww.landmarkhw.com866.306.2999

Old Republic Home Protectionwww.orhp.com800.445.6999

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Dual Agency and Buyer Due Diligence

As the seller, you want the most amount of money and to complete the fewest number of repairs. As a buyer, you want to pay the least amount of money and have the seller make the most repairs. The back pages of this guide contain The Law of Real Estate Agency for Washington State. Disclosed dual agency is a real estate transaction where both the buyer and seller agree to be represented by the listing agent. WE WON’T DO THAT. The Turner Team, Inc. will only participate on behalf of one party in all non-institutional sales. Representing both sides is a conflict of interest. If you hire us as your Realtors® you know that we have your best interests in mind.

The only time we will participate in a dual agency transaction is if the seller is a bank or other entity. Banks are also exempt from property disclosures and their offer acceptance is “as-is”. In the bank owned sales that we list, we are the conduit for the flow of information. Your decision whether to buy or not is based on the bank’s terms and the due diligence that is performed during the inspection period and other contingencies.

The Earnest Money Agreement [the offer] paperwork contains contingencies that are mostly in favor of the buyer. Most contingencies expire after a set time and are considered accepted unless action is taken to reject them. Each contingency allows you to review the information provided by the seller, the title company, inspections, and other sources of due diligence during that contingency’s time frame. Rather than “Buyer Beware” we strive to make it “Buyer Be Aware” so that you know you are making the best decisions for your situation. If you back out of a transaction based on a contingency you would be entitled to have your earnest money returned. If you simply change your mind and don’t want to buy the property your earnest money could be forfeited to the seller. In all instances, both the buyer and seller must agree to what happens to the earnest money in writing. As a seller, you are obligated to sell under the terms agreed upon but do not have to make any concessions or repairs.

One of the best sources of public information about a specific property or address in Portland is PortlandMaps.com. You can find everything from crime reports, building permits, and oil tank records to your garbage collection schedule. The “Resources” page of our TurnerRealtor.com website provides the links for other county’s websites and also to public school links.

The Oregon Association of Realtors® provides Buyer and Seller Advisories designed to assist home buyers and sellers in meeting their obligation and/or to satisfy themselves as to the condition and desirability of real property. Common issues that arise in Oregon real property transactions are summarized in these Advisories, which can be found on their website: www.oregonrealtors.org/resources/membership-resources/buyer-seller-advisories

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Mortgage Brokers Recommended by Past Clients

Drew LovernLoan Officer - NMLS# 650099Office: [email protected]/drewlovern

Having worked in lending for over four years, my passion is to help you finance your dream home. By taking time with you, I explain the home lending process and program options

so you can make the best decision for your long term financial goals. I will be thorough and attentive to your needs. Outside of helping people obtain their homes, I enjoy playing drums, brewing beer, and spending ample time with family and friends.

Kim PentrackSenior Mortgage BankerDirect: 503.706.9077Office: [email protected]/loans/kimberly-pentrack

I’m a native Oregonian and graduated from the University of Oregon’s business school. I have been a Branch Manager for Wells Fargo Home Mortgage since 2001. My team can help clients with a variety of home

financing needs including condo’s, renovation, investment, first time, move up, and second homes. In addition, we specialize in new construction with long term locks, and Corporate Relocations. Our goal is to offer you multiple options so you can make a well informed decision that best meets your short and long term financial goals.

Liz Marré NMLS 118575Amanda Good NMLS 298019Office: [email protected]@mgtmortgage.comGreen Mortgage Northwest MLS 106-1739www.greenmortgagenw.com/liz-marre

Liz Marré, Amanda Good, and their team have over thirty years of combined experience and have closed thousands of home loans. They combine a savvy understanding of the ever-changing home

loan landscape while providing a personal touch in what is too often viewed as a “volume” business. Their goal is simple: to make the loan process seamless while keeping their clients’ best interests at heart.

I am a native Oregonian and started my career in lending February 2, 1980. I learned early on that what clients want and certainly deserve is straight forward honesty about the products that fit their needs and the process they are entering into. Beyond that I am committed to ensure that

everyone I deal with has price clarity about the cost of doing business with me and I gladly take the time to help borrowers compare offering from other lenders. While this may sound simple, our rapidly changing business demands full attention and you can depend on my full time commitment to overseeing all the details of your next real estate transaction.

Shane MusselwhiteLoan Officer - NMLS 249862Office: 503.908.7116Mobile: [email protected]/officers/shanemusselwhite

Evan takes great pride in working individually with every customer that the team serves. He brings his expertise as a Certified Financial Planner™ to every loan application, educating

all customers on how the choices they make surrounding their mortgage will affect the rest of their financial lives. Evan is a proud husband and father; he married Tina in 2006, and they welcomed daughter Addie in 2010 and son Bennett in 2012. When Evan can find time away from work, he enjoys being with his family, teeing it up on the golf course, and listening to his vinyl record collection.

Evan Swanson, CFP ®Mortgage ProfessionalNMLS #120856Office: 503.282.5626 x4012Mobile: [email protected] www.evanswanson.com

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Moving Checklist

4 Weeks to Go ❍ Call moving companies for a free

estimate. Cost will vary depending on distance, weight, and optional services.

❍ Look through your house to determine items to be discarded or donated to charity. Have a garage sale!

❍ Inform schools of transfer. Make arrangements for enrollment/registration in new schools if necessary.

❍ Most homeowner’s policies do not provide adequate coverage for moving. Check with your agent and consider purchasing additional coverage from a moving company.

❍ Begin collecting boxes with covers if you plan to pack your belongings. You can purchase packing materials through moving companies or contact local grocery stores for extra boxes. Be sure to stock up on packing tape!

❍ Begin consuming perishable and frozen food items to minimize waste.

3 Weeks to Go ❍ Begin packing!

❍ Notify the post office of your new address and send change of address cards to friends, family, subscriptions, and any billing companies/credit cards.

❍ Make necessary travel arrangements including interim housing and car rental. Be sure to record confirmation numbers.

❍ Collect medical records and prescriptions from physicians. Ask for recommendations for doctors in your new area.

❍ Place legal medical and insurance records in a safe and accessible place.

2 Weeks to Go ❍ Arrange to disconnect utilities/

services in your current residence and coordinate installation of utilities/services in your new home:

❑ Electric/Gas ❑ Water/Sewer/Trash ❑ Phone ❑ Cable ❑ Internet ❑ Other: __________________

❍ Close/transfer bank accounts and open accounts in your new city.

❍ Take pets to the vet for immunizations. Ask for advice on moving animals.

❍ Draw a map of your new home and where the furniture will be arranged.

❍ Return library books and any borrowed items.

❍ Be sure to cancel newspaper subscriptions and/or special services you have (i.e. landscaping/lawn service, snow plow, etc.)

❍ Change your address with the DMV for your vehicle registration and your license.

1 Week to Go ❍ Prepare car for the trip. Check the

oil, tires, brakes, etc.

❍ Drain water from household hoses.

❍ Drain gasoline and oil from any lawn or power equipment.

❍ Remember to pick up items sent to the cleaners or for repairs.

Final Days ❍ Defrost and clean out refrigerator.

❍ Pack your luggage and separate any items you will need in the first days in your new home. Label these boxes “Load Last”.

❍ Reconfirm travel arrangements.

❍ Reserve ample parking space for the movers and provide clear paths inside the house.

The Big Day! ❍ Be on hand to answer any

questions.

❍ Go over your inventory with the driver.

❍ Be sure to point out all FRAGILE items to the movers.

❍ Check, double check and triple check to see if anything is left behind!

❍ Do not leave the house until the movers are gone.

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Services You May Need

Real Estate LawyersPhil Querin121 SW Salmon St, Ste 1100, Portland, OR 97204503-471-1334

Richard A. Mario5300 Meadows Rd, Ste 200, Lake Oswego, OR 97035503-620-8900

Home InspectorsHome Team Inspection Services » Mike Huppi5890 SW 191st Ave, Aloha, OR 97007503-530-8306www.hometeam.com

Nickelsen Home Inspections, LLC » Kurt Nickelsen7314 NE 58th Ave, Vancouver, WA 98661360-907-9648www.nickelsenhomeinspections.com

Pillar to Post » Scott Saari1118 Lancaster Dr, #316, Salem, OR 97301503-856-8775www.scottsaari.pillartopost.com

Pillar to Post » Chris Livingston10258 SW Stuart Ct, Portland, OR 97224503-682-3053www.portlandwestside.pillartopost.com

Superior Home Inspection » Troy Walton12611 NE 7th Ave, Vancouver, WA 98685360-571-4142www.a-shi.com

Sewer Inspectors & RepairsPipe Repair Services » Bill Schroeder971-570-5452

Pest ManagementEvergreen Pest Management503-925-9752www.nobugs4u.com

Home StagersChancellor Designs » Ruth Chancellor503-807-8167www.chancellordesigns.com

ElectriciansPrecision NW Electrical Contractors » Mike McDonald503-413-9870

InsuranceFarmers Insurance » Paul Rilatt8196 SW Hall Blvd, Suite 217Beaverton, OR 97008503-646-2300www.farmersagent.com/prilatt

The Porche Insurance Agency » Barbara Porche2140 Hammerle St, Ste A, West Linn, OR 97068503-557-7989www.PorcheAgency.com

Radon / Oil / Mold / LeadAlpha Environmental11080 SW Allen Blvd, Ste 100, Beaverton, OR 97005503-292-5346www.alphaenvironmental.com

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What Our Clients Have to Say

Continued on Next Page

««««« Highly Likely to Recommend05/08/2014 - Brian HainesBought a Single Family home in 2014 for approximately $250K in Hillsboro, OR.

Local knowledge: ««««« Process expertise: «««««Responsiveness: ««««« Negotiation skills: «««««

We had a two year relationship with the turners (Jenny). When our first home fell through on our end, Jenny picked us up and kept us moving. When we were finally able to work it out, she was there with the perfect home - the first one she took us to!

We cannot recommend the Turners highly enough.

Brian & Wendi

««««« Highly Likely to Recommend04/27/2014 - aaliyarBought a home in 2014.


Jenny is amazing. She is personable, knowledgeable, and trust worthy. She never wasted our time and was very patient with us. There were several bids for our house and she helped us be the chosen ones, without us exceeding our comfort zone with price. She would get back to us quickly with any concerns and more on top of everything than we could ever be. This is the third time we’ve bought a home and definitely the best experience we’ve had.

««««« Highly Likely to Recommend01/14/2014 - widmerSold a home in 2013.


Jenny Turner is absolutely fantastic at her job. All you would ever ask for in a realtor is for someone to be on your side and to help you uncover the questions you may not know, work with complete transparency and integrity but most of all be a team player. We have worked with Jenny several times for many different transactions and will continue to do so and will refer her on to those we trust.

««««« Highly Likely to Recommend04/25/2014 - user02520706Bought a home in 2014.


Jenny and Charles (and the rest of their team) are wonderful to work with. Jenny was great at digging in and advising us throughout the process. She seemed knowledgeable of the market and candid and honest when we needed her to be. Jenny, Charles and the rest of the team were flexible and timely through out the process.

««««« Highly Likely to Recommend04/25/2014 - westphal1738Bought a Single Family Home in 2014 in Tualatin, OR.


Jenny was a super star! She was very knowledgeable, narrowed down our choices and facilitated and advised all along the way. She was punctual, organized and very personable. I would recommend Jenny highly.

««««« Highly Likely to Recommend01/15/2014 - cwhite6Sold a home in 2013.


Our lake front home had been listed for about a year with another agent who was unsuccessful in selling it. We listed with the Turner team and they had our home sold in just a couple of months. They are professional, positive, and a pleasure to work with. Our phone calls were always quickly returned and they were open to any and all questions. We would definitely work with them again and recommend them to friends. Rick and Cheryl White

««««« Highly Likely to Recommend01/15/2014 - jidabugSold a home in 2013.


Jenny made every step of the process smooth and easy. When it came to looking at properties, she listened to our requirements and dreams, and encouraged us to look at an area we hadn’t considered...and wound up buying in. We bought our new house before putting our old one on the market, which was pretty daunting, but Jenny marketed it wonderfully, and it sold in a week with two offers! We couldn’t be happier with the service we received.

««««« Highly Likely to Recommend01/14/2014 - marascojjSold a Single Family Home in 2013 for approximately $400K in Wilsonville, OR.


Jenny is fantastic at what she does. I have used her services to both purchase and sell my homes and she never disappoints. It seems like she is available 24-7 and she does everything with a smile. Jenny is knowledgeable, professional, fun, understanding and precise. She has a ton of connections and all of them love her! I will always refer her to friends and family. If you need an agent, pick up your phone and enjoy the ride. Thanks Jenny!

20

What Our Clients Have to Say

««««« Highly Likely to Recommend01/15/2014 - audramclainSold a Single Family home in 2013 for approximatley $550K in Grant Park, Portland, OR.


Jenny is very knowledgeable and so helpful at guiding us through the selling and negotiating process. She was always there to talk through options and help get needed tasks done.

««««« Highly Likely to Recommend01/14/2014 - mmikeb182Sold a Single Family home in 2013 for approximately $475K in Oregon City, OR.


We were so pleased with the support we got from Jenny throughout our selling and purchasing process! With her insight, we had 5 great offers in the first 2 days. With staging help, pricing advice and fantastic marketing, we ended up with a bidding war. When it came time to buy a new house, Jenny was great about helping us think through what we needed and was so quick at responding to questions and requests. Our favorite line throughout the process was, “Jenny will know!” and she always did!

««««« Highly Likely to Recommend01/14/2014 - allie lorenzenBought a Single Family home in 2013 for approximately $325K in West Linn, OR.


We bought our home in Oregon while living out of state. The Turner Team was very accommodating to our less-than-ideal time frames. When we flew to OR, The Turner Team had developed a time-saving driving route of all the homes we had requested to see (along with other new listings that fell under our pricing and priorities). Because we have two small children, schools were an important part of our decision-making process. They were knowledgeable about local schools. As we were relatively new to the home-buying process, they were informative then hands-off so we could rank our must-haves in a home as a couple. I really appreciated their helpful, yet non-pushy approach. They were quick to move documents along to meet our move-in goals. We would recommend the Turner Team to anyone and already have!

««««« Highly Likely to Recommend01/14/2014 - Ryan FerrisSold a home in 2013.


I’ve worked with Jenny twice now when buying a home and once in selling a home. She is very responsive and detail oriented. I can’t say enough about how good she is at making you feel like you’re her only customer when that’s far from the case. I recommend her to anyone buying or selling a home in the Portland area!

««««« Highly Likely to Recommend12/17/2013 - kerryltongBought a Single Family home in 2013 for approximately $325K in Portland, OR.


We were purchasing a house from overseas and Charles and Jenny helped us as we processed through multiple homes until we found the right one for us. They were accessible at our odd hours, sent us videos as well as information and were very easy to work with. If we buy another home in the area I would definitely use them again!!

««««« Highly Likely to Recommend07/26/2013 - user0329862Bought a home in 2013.


We have worked with Charles and Jenny on two property acquisitions. Both properties had some unique challenges, and in both cases the navigation and assistance provided by Charles and Jenny were superb. I highly recommend this team and hope I have the chance to work with them again!

««««« Highly Likely to Recommend05/23/2013 - user50568Sold a Single Family home in 2012 in Silverton, OR.


Jenny Turner is by far the best realtor we have ever worked with. She represented us in selling our home as well as purchasing our new home. With her experience and knowledge she had our house sold to the first family that walked through it! We never dreamed our house would sell that fast since our neighbors house had been for sale for a year and was very similar to ours. Needless to say we were very happy.

Jenny also spent several months going from house to house looking for our dream home. With her patience and dedication she found us the perfect home for our family. With her negotiation skills she got us a great price as well as the extras we wanted! We couldn’t be happier with the Turner Team!

««««« Highly Likely to Recommend05/22/2013 - user7400373Sold a Single Family home in 2013 for approximately $150K in Portland, OR.


Jenny met our four “P’s” of an outstanding broker; punctuality, professionalism, price, and piece of mind. Jenny and her team are a 12 and above on a scale of 1-10. She worked with us on finding the best selling price for our home. As a result, our home sold in one day. We obviously had a great experience working with Jenny, and would highly recommend her.

See all of our reviews at www.zillow.com/profile/TurnerRealtors/Reviews

21

Oregon Real Estate Agency Disclosure Pamphlet (1 of 2)

Consumers: This pamphlet describes the legal obligations of real estate licensees in Oregon. Real estate brokers and principal real estate brokers are required to provide this information to you when they first meet you.

This pamphlet is informational only. Neither the pamphlet nor its delivery to you may be interpreted as evidence of intent to create an agency relationship between you and a broker or a principal broker.

Real Estate Agency RelationshipsAn “agency” relationship is a voluntary legal relationship in which a licensed real estate broker or principal broker (the “agent”) agrees to act on behalf of a buyer or a seller (the “client”) in a real estate transaction. Oregon law provides for three types of agency relationships between real estate agents and their clients:

• Seller’s Agent: Represents the seller only.• Buyer’s Agent: Represents the buyer only.

• Disclosed Limited Agent: Represents both the buyer and seller, or multiple buyers who want to purchase the same property. This can be done only with the written permission of all clients.

The actual agency relationships between the seller, buyer and their agents in a real estate transaction must be acknowledged at the time an offer to purchase is made. Please read this pamphlet carefully before entering into an agency relationship with a real estate agent.

Definition of “Confidential Information”Generally, licensees must maintain confidential information about their clients. “Confidential information” is information communicated to a real estate licensee or the licensee’s agent by the buyer or seller of one to four residential units regarding the real property transaction, including but not limited to price, terms, financial qualifications or motivation to buy or sell. “Confidential information” does not mean information that:

a. The buyer instructs the licensee or the licensee’s agent to disclose about the buyer to the seller, or the seller instructs the licensee or the licensee’s agent to disclose about the seller to the buyer; and

b. The licensee or the licensee’s agent knows or should know failure to disclose would constitute fraudulent representation.

Duties and Responsibilities of a Seller’s AgentUnder a written listing agreement to sell property, an agent represents only the seller unless the seller agrees in writing to allow the agent to also represent the buyer.

An agent who represents only the seller owes the following affirmative duties to the seller, the other parties and the other parties’ agents involved in a real estate transaction:

1. To deal honestly and in good faith;2. To present all written offers, notices

and other communications to and from the parties in a timely manner without regard to whether the property is subject to a contract for sale or the buyer is already a party to a contract to purchase; and

3. To disclose material facts known by the agent and not apparent or readily ascertainable to a party.

A seller’s agent owes the seller the following affirmative duties:

1. To exercise reasonable care and diligence;

2. To account in a timely manner for money and property received from or on behalf of the seller;

3. To be loyal to the seller by not taking action that is adverse or detrimental to the seller’s interest in a transaction;

4. To disclose in a timely manner to the seller any conflict of interest, existing or contemplated;

5. To advise the seller to seek expert advice on matters related to the transaction that are beyond the agent’s expertise;

6. To maintain confidential information from or about the seller except under subpoena or court order, even after termination of the agency relationship; and

7. Unless agreed otherwise in writing, to make a continuous, good faith effort

to find a buyer for the property, except that a seller’s agent is not required to seek additional offers to purchase the property while the property is subject to a contract for sale.

None of these affirmative duties of an agent may be waived, except (7). The affirmative duty listed in (7) can only be waived by written agreement between seller and agent.

Under Oregon law, a seller’s agent may show properties owned by another seller to a prospective buyer and may list competing properties for sale without breaching any affirmative duty to the seller.

Unless agreed to in writing, an agent has no duty to investigate matters that are outside the scope of the agent’s expertise, including but not limited to investigation of the condition of property, the legal status of the title or the seller’s past conformance with law.

Continued on Next Page

22

Oregon Real Estate Agency Disclosure Pamphlet (2 of 2)

Duties and Responsibilities of a Buyer’s AgentAn agent, other than the seller’s agent, may agree to act as the buyer’s agent only. The buyer’s agent is not representing the seller, even if the buyer’s agent is receiving compensation for services rendered, either in full or in part, from the seller or through the seller’s agent.

An agent who represents only the buyer owes the following affirmative duties to the buyer, the other parties and the other parties’ agents involved in a real estate transaction:

1. To deal honestly and in good faith;2. To present all written offers, notices and other

communications to and from the parties in a timely manner without regard to whether the property is subject to a contract for sale or the buyer is already a party to a contract to purchase; and

3. To disclose material facts known by the agent and not apparent or readily ascertainable to a party.

A buyer’s agent owes the buyer the following affirmative duties:

1. To exercise reasonable care and diligence;2. To account in a timely manner for money and

property received from or on behalf of the buyer;3. To be loyal to the buyer by not taking action that

is adverse or detrimental to the buyer’s interest in a transaction;

4. To disclose in a timely manner to the buyer any conflict of interest, existing or contemplated;

5. To advise the buyer to seek expert advice on matters related to the transaction that are beyond the agent’s expertise;

6. To maintain confidential information from or about the buyer except under subpoena or court order, even after termination of the agency relationship; and

7. Unless agreed otherwise in writing, to make a continuous, good faith effort to find property for the buyer, except that a buyer’s agent is not required to seek additional properties for the buyer while the buyer is subject to a contract for purchase.

None of these affirmative duties of an agent may be waived, except (7). The affirmative duty listed in (7) can only be waived by written agreement between seller and agent.

Under Oregon law, a buyer’s agent may show properties in which the buyer is interested to other prospective buyers without breaching an affirmative duty to the buyer.

Unless agreed to in writing, an agent has no duty to investigate matters that are outside the scope of the agent’s expertise, including but not limited to investigation of the condition of property, the legal status of the title or the seller’s past conformance with law.

Duties and Responsibilities of an Agent Who Represents More than One Client in a TransactionOne agent may represent both the seller and the buyer in the same transaction, or multiple buyers who want to purchase the same property, only under a written “Disclosed Limited Agency Agreement” signed by the seller and buyer(s).

Disclosed Limited Agents have the following duties to their clients:

1. To the seller, the duties listed above for a seller’s agent;2. To the buyer, the duties listed above for a buyer’s agent; and3. To both buyer and seller, except with express written permission of the

respective person, the duty not to disclose to the other person:

a. That the seller will accept a price lower or terms less favorable than the listing price or terms;

b. That the buyer will pay a price greater or terms more favorable than the offering price or terms; or

c. Confidential information as defined above.

Unless agreed to in writing, an agent has no duty to investigate matters that are outside the scope of the agent’s expertise.

When different agents associated with the same principal broker (a real estate licensee who supervises other agents) establish agency relationships with different parties to the same transaction, only the principal broker will act as a Disclosed Limited Agent for both the buyer and seller. The other agents continue to represent only the party with whom the agents have already established an agency relationship unless all parties agree otherwise in writing. The principal real estate broker and the real estate licensees representing either seller or buyer shall owe the following duties to the seller and buyer:

1. To disclose a conflict of interest in writing to all parties;2. To take no action that is adverse or detrimental to either party’s interest

in the transaction; and3. To obey the lawful instructions of both parties.

No matter whom they represent, an agent must disclose information the agent knows or should know that failure to disclose would constitute fraudulent misrepresentation.

You are encouraged

to discuss the above information with the licensee

delivering this pamphlet to you. If you intend for that licensee, or any other

Oregon real estate licensee, to represent you as a Seller’s Agent, Buyer’s Agent, or Disclosed

Limited Agent, you should have a specific discussion with the agent about the nature and

scope of the agency relationship. Whether you are a buyer or seller, you cannot make a

licensee your agent without the licensee’s knowledge and consent, and an agent

cannot make you a client without your knowledge and

consent.