NCRD STERLING INATITUTE OF MANAGEMENT STUDIES

A

PRESENTATION

ON

Presented by:Presented to:Prof. Rajiv Wad Deepak R Gorad

Mahesh Surnar

Total Quality Management

TQM, as defined for ISO 8402Management approach of an organization centers on quality, based onthe participation of all its members aiming at long term success throughcustomer satisfaction and benefits to all members of the organization andthe society.

Quality ManagementQuality Management has four levels: Inspection, Control, Assurance andTotal Quality Management (TQM). Quality inspection and quality controlrely on supervision to make sure that no mistakes are made. The

* ISO 9001 : 2008 Quality Management System

*2. ISO 14001 : 2004 Environmental management System

*3. OHSAS 18001 : 2007 Occupational Health and Safety Management

*System*4. TUV approved Total

Management System

BIS Licenses* IS: 1786/2008 HSD Bar: Grade

: Fe - 415, Fe - 415D, Fe - 500,* Fe - 500D, Fe - 550, Fe - 550D,

Fe - 600* 2. IS: 2062/2006 structural

Steel Grade E 250 A* 3. IS: 2830/1992 - Carbon

Steel Cast Billet for General Engineering

*Grades A, B & C* 4. IS: 2831/2001 - Carbon

Steel Cast Billet for Low Tensile

* Structural Steel

Certificates

Quality Check flow chart

Responsibility Matrix

Process Map - Quality Management Process

*Thank you