The journey to hundred miles begins with one single
step.
TQM Road map
1. Develop long term vision or mission of the organization by top
management
after strategic consideration of markets and core competencies of
the
company.
2. Constitute Quality Council or steering Committee under the CEO
to
demonstrate strong commitment to uality mission.
!."raining of members of uality council on basic concepts of "Q#
and their
impact on business.
TQM road map
present status of uality in the company.
&. Define measurable ob'ectives (hich must be agreed by the
top
management as indicators of success for the mission.
). *dentify critical processes and activities for attainment of
ob'ectives.
TQM Road-map
+. Organize general uality a(areness training at all levels% and
specialized training on uality tools and techniues for persons (ho
(ill be reuired to use them.
,. -ased on the critical process already identified % develop
departmental "Q# plans (ith (ell defined subtargets and
responsibilities.
/. Establish a mechanism for interdepartmental coordination for
determining agreed inputs and mutual support for attainment of
departmental ob'ectives.
TQM Road-map
10. Develop monitoring system (ith milestones for periodic revie(
by the management team.
11. ormally launch the first phase of the "Q# program for
implementation.
12.fter trial period of say ! months % carry out organized audit of
the program by trained auditors (ho are not involved in the
activities being audited.
1!.Conduct revie( by the steering committee and apply corrective
measures.
TQM Road-map
1$. Continue implementation effort and corrective measures for at
least one year.
1&. Evaluate impact of successful activities on business and
analyze failures.
1). E3pand areas of success and try other approaches for failed
pro'ects till ma'or ob'ectives of the first phase are
achieved.
1+. -enchmark critical functions and processes (ith best in class
to determine gaps.
TQM Road-map
1,. Conduct e3tensive revie( of the first phase of "Q#
program.
1/. 4earning from successes and failures dra( up plan for ne3t
phase of "Q# program (ith stretch goals.
20. *nstitutionalize continuous improvement through 5DC
cycle.
TQM Road-map