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Think DiffeHRently: Opportunities for HR InnovationJon Ingham ( @joningham )
www.businessinternational.it www.fieramilanomedia.it
Fiera Milano Media S.p.A. - Divisione Business International 1
Fiera Milano Media S.p.A. - Divisione Business International 1
Fiera Milano Media S.p.A. - Divisione Business International 1
Competitive Positioning
Core Competencies
Organisational Capabilities
See: http://www.joningham.com/advice/competitive-positioning-core-competencies-and-organisational-capabilities
Product / service innovation
Process / business model innovation
Management innovation
Fiera Milano Media S.p.A. - Divisione Business International 1
Ulrich: ‘For any organisation to compete successfully in today's market, it must focus on building not only from the outside but from the inside as well.’
• Talent
• Speed
• Shared mindset
• Accountability
• Collaboration
• Learning
• Quality of leadership
Source: Dave Ulrich and Norm Smallwood, Why the Bottom Line Isn’t, 2003
• Customer connectivity
• Strategic unity
• Innovation
• Strategic unity
• Efficiency
• Social responsibility
• Agility
Organisation Capabilities
Fiera Milano Media S.p.A. - Divisione Business International 1
§ Accountability
§ Capabilities
§ Co-ordination and control
§ Culture and climate
§ Direction
§ External orientation
§ Innovation and learning
§ Leadership
§ Motivation
Source: Keller and Price, Beyond Performance, 2011
Organisation Health
Fiera Milano Media S.p.A. - Divisione Business International 1
Input Activity Outcome Business impact HC
M
stra
tegy
map
© Jon Ingham, 2015
Aligned (innovated) HR activities!
More / better business innovation
Organisational Capability in Innovation
HR Value Chain – Innovated Outcomes
Fiera Milano Media S.p.A. - Divisione Business International 1
• Health, capability and engagement of people working for the organisation
• Is owned by the individual not the organisation
• Will only be invested for as long as the investor is well cared for and receives an appropriate return
• Creative people and leaders, all employees acting creatively and being motivated to innovate, external advisors providing insight, diversity in experience and perspective
Human Capital
Fiera Milano Media S.p.A. - Divisione Business International 1
Organisation Capital
• Organisation structure, business processes, cultural attributes
• Do not usually result in an effective organisation on their own, but severely constrain performance if they are not effectively aligned
• Innovation processes, funding mechanisms, flat hierarchies, co-ordination structures, tools and technologies, measurement systems
• Jobs providing space and time to innovate
Fiera Milano Media S.p.A. - Divisione Business International 1
Social Capital
• Based on networks and relationships between people working in the organisation
• Not owned just by people or the organisation
• Can be influenced but not managed
• Communications, serendipitous connections, relationships, conversations between people with different perspectives. Innovative culture.
Fiera Milano Media S.p.A. - Divisione Business International 1
HCL-Technologies – Upside Down Organisation
Source: Vineet Nayar, Employees First, Customers Second
Fiera Milano Media S.p.A. - Divisione Business International 1
HR Value Chain – Innovated Activities
Input Activity Outcome Business impact HC
M
stra
tegy
map
Aligned (innovated) HR activities!
More / better business innovation
A particular Organisational Capability
© Jon Ingham, 2015
Fiera Milano Media S.p.A. - Divisione Business International 1
Research on Alignment
Source: Edward Lawler and John Boudreau, Global Trends in Human Resource Management, 2015
Growth Information Based
Knowledge Based
Sustainability Innovation
OD&D .08 .09 .29 .10 .21
Reward .02 -.05 .20 .16 -.01
Development .14 .16 .33 .22 .17
Recruitment .19 .12 .24 .11 .20
ER -.04 -.16 .02 .11 -.16
Analytics -.05 .09 .10 -.05 .20
Technology .16 .12 .10 .10 .07
Social Networks
.04 .29 .38 .18 .33
Fiera Milano Media S.p.A. - Divisione Business International 1
Eg Recruiting
• Linked to human capital / workforce planning
• Differentiated approaches to talent / others
• Acting as talent scout for ‘never out’ jobs (not waiting for the requisition)
• Innovating sources of unconventional talent
• Social recruiting and building external talent communities
• Design an outstanding candidate experience
• Measuring success in terms of quality vs time/cost
• Integrated into other HR processes to deliver on the deal
Fiera Milano Media S.p.A. - Divisione Business International 1
Head Farming at EY
Fiera Milano Media S.p.A. - Divisione Business International 1
Coca Cola Talent Acquisition
Fiera Milano Media S.p.A. - Divisione Business International 1
Zappos Insiders
Fiera Milano Media S.p.A. - Divisione Business International
1
www.joningham.com/advice
strategic-hcm.blogspot.com
linkedin.com/in/joningham
twitter.com/joningham
+44 7904 185134