August 2014

Welcome to The Performance Hub

Who is The Performance Hub?

─ We are performance enhancement consultancy, South African based, privately owned,

profit driven and with deep roots

─ We started out as a training organisation in 2001, but have evolved over the years, in

response to the changing client and market requirements, into a performance

enhancement consultancy with a well established market position and a reputable client

base

─ We partner with clients to enhance their business performance objectives through:

• developing skilled, motivated and highly engaged individuals and teams

• building competencies required in high performing cultures to assist clients achieve

competitive advantage

─ We work with clients across a variety of business sectors, most of whom have remained

loyal to the organisation since inception 13 years ago

─ Clients have always been at the centre of our growth and transformation… We are

committed to building deep partnerships with our clients, and staying closely in touch with

their changing needs

─ In essence, we are an organisation that learns all the time, cares about the value it

creates; how it creates it, and the impact we have on all stakeholders.

3

Our foundation

4

Vision

To be the leading (people) performance enhancement consultancy in Africa, and the

unrivalled partner of choice

Core Purpose

To drive the shift towards sustainable performance by empowering people to perform

at their best

Values

changing, influencing and shaping

people and environments in acollaborative and uplifting way

making an impact by

working with new or

existing ideas to solve

problems and create

opportunities

building trust and

confidence

through congruent

thought, word and

action

driving outstanding

results with an

attitude powered

by energy and enthusiasm

How we create value

5

year track record

Level 1

Value-Adding

Supplier BEE rating

>L1

Performance

centred

engagement

framework Bespoke solutions

Business impact

driven

measurement &

evaluation

Operational

rigour, depth

& scale

Annual benchmarks

to strike the right

balance between

cost, quality &

maximising

value

Good corporate

governance

13

+

? =

Our strategic positioning

6

We are a PERFORMANCE ENHANCEMENT CONSULTING

ORGANISATION focused on equipping people, teams and organisations

with the capacity needed to achieve sustained performance.

Leadership

Development

Sales

Transformation

Customer

Service

Effectiveness

Change

Management

OU

R A

RE

AS

OF

EX

PE

RT

ISE

OUR SOLUTIONS

Bespoke ConsultingOff-the-shelf Resourcing

Architecting highly

customised end to end

performance solutions that

are tailored to business

requirements

Ready made workshop

based learning

programmes, and the

purchase and or licencing

of intellectual property

Resources that can be

brokered include:

Facilitators, Coaches,

Assessors, Moderators,

Design & development

consultants, Specialist

consultants & motivational

speakers

Professional advisory

services across all our

areas of expertise

Our engagement process

7

Analyse

Design &

develop

Implement

Embed

Project management & measurement

Our performance enhancement process (PEP)

8

Create context

Raise awareness

Align hearts and minds

Blending elements

of formal and informal

learning to architect

holistic solutions

Nurture commitment

Deepen learning and

application

Celebrate success

─ Creates readiness

─ Establishes a climate

to drive application

─ Contract Line into the

developmental

objectives

─ Link learning to

performance

objectives

─ Engage hearts,

heads and hands

around critical

behaviours

─ Drives workplace

application

─ Drive informal

learning back in

workplace

─ Line coaching

─ Involvement and

sponsorship

─ Measure and

evaluate learning

impact at Levels 1-4

PREPARE EMBEDLEARN

Metrics that measureTrack, monitor and measure shift in behaviour, performance and culture

OB

JE

CT

IVE

S

Everywhere learning, a blended approach

9

− Facilitator-led

workshop

− Virtual classroom

− Simulation

− Testing &

Evaluation

− E-Learning

Formal

10%

On-demand

INFORMAL [90%]

Social

Embedded

− Facilitator-led

workshop

− Testing &

Evaluation

− Learning repository

− e-Learning

− Searchable content

− Books and articles

− Podcasts

− Learning knowledge

portals

− Videos

− Sales tools and

templates

− Discussions

− Learning from others

− Coaching and

mentoring

− Tagging

− Performance Support

tools

− Critical experiences

− Development

planning

− Rotational

assignments

− After Action reviews

Bersin & Associates (2012)

Our track record

10

3440

PBB Africa Sales Performance Improvement

Group Talent Management Consulting

Group Performance Management Consulting

Group Reward Consulting

Group Employment Relations Consulting

Train-the-Trainer

HR Academy design

10Group Coaching

500Diversity

Line and

Senior

Managers

Sales consultant

Line and Middle

Managers

Senior Leaders

HR BP

Master Facilitators

Staff

members 150Management Development

Programme

Development of SAB Leadership

Brand

Emerging leaders420

Management Development

Programme

Customer Service & Telephone

Skills

Coaching

Line Managers

Customer Service

Specialists

60688

Soft skills lead provider

Coaching, Sales, Service, Leadership,

Change Management, Client Advisory

Framework

Absa staff registering

on Learning@Absa

Relationship

Managers

Emerging, Senior &

Executives

20Management Development

Programme

Line

Managers

120Diversity

Business Communication

Staff54Consultative Selling

Technical

Specialists

Our track record continued

11

2674

NQF Level 2 Contact Centre Qualification

NQF Level 4 Contact Centre

Qualifications

Service SETA soft skills Programme

Sales Programme

Contact Centre

Agents

10Coaching for High Performance

Line Manager

110KickStart Programme

Contact Centre

Specialists

880Best Beginnings Programme

Letsema Learnership

Contact Centre Agents

50NQF Level 2 Contact Centre

Qualification

Contact Centre

Agents

235NQF Level 2 Contact Centre

Qualification

Contact Centre

Agents 480Skills Programme: Contact

Centre

Contact

Centre

Agents

80Skills Programme: Contact Centre

Staff

20Time Management

Staff

20Time Management

Staff

Africa experience

12

PBB Africa Sales Performance Improvement programme rolled out across 11 African

countries with the total number of 1099 delegates going through the learning process.

See slide 16 for details on the Ghana Impact Study

GhanaN=148

Namibia N=193

KenyaN=119

UgandaN=35Malawi

N=100

TanzaniaN=83

ZambiaN=137

BotswanaN=82

LesothoN=94

SwazilandN=49

ZimbabweN=59

Testimonials

Stakeholder testimonials

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Testimonials from stakeholders across our value chain, who celebrate our focus on building strong, lasting

partnerships that meet and exceed their expectations….

“It’s been a real pleasure working with The Performance Hub

as they always deliver on time, present themselves very

professionally and are open to feedback from both the clients

and myself. All the projects have been delivered on time and

have been well received. Hope to continue the relationship.”

Georgia Van Der Linde, Team Leader: Instructional Design,

Group Human Resources, Absa

“I can definitely recommend The Performance Hub. They are

true business partners who work closely alongside the

company and seamlessly deliver professional and exceptional

design and implementation of training courses. They act as

an extension to our learning consultants and support the team

to add value to our business.”

Lenie de Waal, Head of Learning: Enabling Functions ,

Standard Bank

“Dynamic IT has been supporting The Performance

Hub since 2004. As a business they have a drive,

passion and professionalism that is hard to beat.

The Performance Hub is a pleasure to deal with.”

Barry Kemp, Technical Director, Dynamic IT

Solutions

“I have had the opportunity to partner with The Performance Hub on a

number of key projects for our business and these have all been designed

and implemented by The Performance Hub team with their unique blend of

passion, creativity and professionalism. At all times, The Performance Hub

shows up and delivers – always putting us as the client first, and

demonstrating commitment towards driving action and impact. It is a

pleasure working alongside the TPH team and I look forward to partnering

with them on further future projects.”

Lee Francis, Chief Operating Officer, Wealth and Investment

Management, Absa

Stakeholder testimonials continued …

15

“Red Marimba has partnered The Performance Hub

since their relaunch in 2010. The team is focused,

energetic and passionate and a pleasure to work with.

They are genuinely committed to delivering unique and

innovative performance-driven solutions for their

clients … it is refreshing and rewarding to work with

people this dedicated!”

Penny Owens, Owner, Red Marimba

“Very rarely does one come across a results driven,

organised, friendly and well managed account/debtors

department like at The Performance Hub. This is a company

that strives for excellence and we like to refer to them as a

company that “Executes with Excellence” and the people at

The Performance Hub clearly live by the company core

values. Amazing people, brilliant company … we feel

honoured to be associated with them.”

Jose Miguel, Director, Parktown Jetline

“We see The Performance Hub as an essential extension to our training

department within Nedbank Corporate Shared Services. The

Performance Hub fully understands and delivers our training needs in

going beyond the boundaries to assist and accommodate us. It is a

pleasure to call The Performance Hub our esteemed partner, we enjoy an

excellent working relationship and I want to take this opportunity to thank

all the individuals concerned within TPH that has made, and is still

making, it all possible.”

Anna-Marie Lotter, Nedbank Corporate Shared Services

““The Performance Hub consultants take the time to get to know the

nature of our business, and the people, and do their best to customise

interventions best suited to the company’s needs. In doing so, the

delegates are able to identify with the learning imparted as the examples

or scenarios provided are those which they work with on a day to day

basis. This works well towards making the learning experience mutually

beneficial and the delegates find it easier to apply their learning back in a

practical work based environment.”

Fazila Dawood, Manager: Learning and Development, Absa

Investments: Parktown Campus