Call CentersCall CentersOf The FutureOf The Future

First Off…First Off…

What’s a Call Center?What’s a Call Center?

A Call Center isA Call Center is

It’s an office set up to handle phone calls particularly that of taking purchase orders and providing customer service

It’s an office set up to handle phone calls particularly that of taking purchase orders and providing customer service

So What’s New About it?So What’s New About it?

The CloudThe Cloud

Some Call Centers, in fact most already are implementing The Cloud

This allows them to base their service through the online service to traffic even more calls

Some Call Centers, in fact most already are implementing The Cloud

This allows them to base their service through the online service to traffic even more calls

Video SupportVideo Support

18% of Call Centers over the next 2 years will be implementing some sort of video support so you can live chat with an agent

18% of Call Centers over the next 2 years will be implementing some sort of video support so you can live chat with an agent

GamificationGamification This term means to

make a “game” out of something

Lots of Call Centers are implementing gamification to some of their process in order to keep customers and employees entertained

This term means to make a “game” out of something

Lots of Call Centers are implementing gamification to some of their process in order to keep customers and employees entertained

Social MediaSocial Media

Most Call Centers are now on all social media outlets

This is to keep track of complaints or compliments posted by customers all over the web

Most Call Centers are now on all social media outlets

This is to keep track of complaints or compliments posted by customers all over the web

Intelligent Call BackIntelligent Call Back

Instead of being put on hold, customers are given times to choose at which would be convenient for them to be called back at

Instead of being put on hold, customers are given times to choose at which would be convenient for them to be called back at

Speech AnalyticsSpeech Analytics

This new system recognizes upset or disgruntled callers and pushes them to the top of the list instead of making them wait longer

This new system recognizes upset or disgruntled callers and pushes them to the top of the list instead of making them wait longer

For More InformationFor More Information

For more Information Check Out Our Free Guide Selling into the Fortune

1000: http://www.salesquest.com/resources/selling-into-the-fortune-1000/

For more Information Check Out Our Free Guide Selling into the Fortune

1000: http://www.salesquest.com/resources/selling-into-the-fortune-1000/