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Bring your customers into the relationship.

SuiteCX: Bring Your Customers Into the Relationship

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suitecx is a portfolio of tools that enable companies to become more customer centric and improve the ability of sales and marketing professionals to improve their company's bottom line. suitecx is made up of four products: diagnosticcx visualizecx precisioncx automatecx Our team of experts provides customer experience management consulting and ongoing services, helping first to identify the gaps in your organization, processes, information and technology. Then we look across your customer's journey to identify what works and what doesn't from the customer perspective. Finally we help identify a set of prioritized initiatives to help companies take the necessary steps towards customer centricity.

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Page 1: SuiteCX: Bring Your Customers Into the Relationship

Bring your customers into the relationship.

Page 2: SuiteCX: Bring Your Customers Into the Relationship

Customers feel less and less loyal to companies these days.

Page 3: SuiteCX: Bring Your Customers Into the Relationship

If their experience is bad, they will not hesitate to go to a competitor

Page 4: SuiteCX: Bring Your Customers Into the Relationship

They have more power than ever to voice their displeasure and have it be heard

Page 5: SuiteCX: Bring Your Customers Into the Relationship

Not getting your customer experience right could cost you millions

Page 6: SuiteCX: Bring Your Customers Into the Relationship

The money you spend on solutions isn’t enough to bridge the gap

if you don’t have a customer-centric strategy

Page 7: SuiteCX: Bring Your Customers Into the Relationship

Your solutions are part

of the problem!

Page 8: SuiteCX: Bring Your Customers Into the Relationship

There are gaps between Sales and Marketing

Page 9: SuiteCX: Bring Your Customers Into the Relationship

There are gaps between the tools used by these groups

Page 10: SuiteCX: Bring Your Customers Into the Relationship

Tools get implemented in silos, processes are inflexible, and employees get frustrated.

And the customer experience gets lost along the way

Page 11: SuiteCX: Bring Your Customers Into the Relationship

suitecx: the glue that binds the customer experience together

Page 12: SuiteCX: Bring Your Customers Into the Relationship

suitecx is comprised of four components

Page 13: SuiteCX: Bring Your Customers Into the Relationship

diagnosticcx: Understand where you are succeeding or failing in

your employees’ and customers’ eyes

Page 14: SuiteCX: Bring Your Customers Into the Relationship

visualizecx: See what the customer experience looks like, and

where all the data goes

Page 15: SuiteCX: Bring Your Customers Into the Relationship

precisioncx: Develop targeted marketing campaigns that nurture

customers along the ideal journey

Page 16: SuiteCX: Bring Your Customers Into the Relationship

automatecx: Ensure the tools you have in place operate according to customer-centric principles

Page 17: SuiteCX: Bring Your Customers Into the Relationship

Save me money! Eliminate wasted

communications and avoid repeating mistakes

Save me time! Implement logical campaign

work flows that give your customers the right message

at the right time

Save my customers! Improve your customer

experience at all touch points and enhance customer

retention

Page 18: SuiteCX: Bring Your Customers Into the Relationship

Bring your customers into the relationship.

Contact us for a demo today suitecx.com / @custaholic