Stargel O�ce Solutionswww.stargel.com, www.starmanagedservices.com

Headquarters: Houston, TXYear Founded: 1987Number of Employees: 90Approximate Yearly Revenues: $20-$25 million

Most significant accomplishment this year: Launching the Star Managed Services Division inJanuary of 2011 and incorporating and launching an MNS o�ering in this division in late 2011, early 2012.

Primary Hardware & Solutions Vendors & Services: Toshiba, Lexmark, HP, Oce', Kip, MBM, Docuware, Drivve, ReRite, eCopy

Somebody’s growing and that somebody is Stargel O�ce Solutions who have seen their managed print services business grow by 35 percent over the last three years while managed network services has grown by a whopping 100 percent, and professional services by 30 percent.

After celebrating 25 years in business, Stargel’s customers continue to count on them because of their knowledge, integrity, and sterling reputation. “We o�er �exible programs to meet our customer’s needs and always strive for an outstanding ‘experience’ when they interact with any of our departments,” says Jack Stargel, president.

What Stargel o�ers is what every good dealership should—sales reps that show integrity and knowledge, knowledgeable and polite service techs, and customer service and accounting employees that work diligently to help customers with any outstanding questions or concerns.

What impresses us about Stargel is the way they are constantly trying to �nd ways to elevate their service to the next level. “We provide a 90-minute response time for our "Customer for Life" program that pays our customers for every minute we are late up to 100 percent of their bill for that month,” reports Stargel.

Asked about the biggest challenge the dealership has faced of late, Stargel replies, “Our biggest challenge was how to penetrate our own customer base with new and innovative o�erings. We struggled with training our core reps with how to present and close our MPS & MNS o�erings.”

To meet that challenge Stargel launched a new division with its own P&L and employees. “Our Star Managed Services department incorporates our MPS, MNS, Software and Professional Services and is on track to bill close to $3 million dollars in 2012,” boasts Stargel.

That’s what we call meeting a challenge!

It’s been a good year overall for Stargel and contributing to that positive outlook is a big deal from earlier this year when the dealership landed an International company. By July 1 they’d already billed them for $1.9 million in hardware yet have only implemented about 40 percent of the company’s entire �eet.

A valued member of the community Stargel consistently donates equipment and services to Salvation Army and Boys Scouts of America and donates money and sponsors events with Texas Children's Hospital in excess of $35,000 a year. In addition Stargel’s sales department volunteers time during the holidays to work with a local charity to pass out gifts to underprivileged children and families. Plus Stargel’s accounting department collects over $2,000 a year in new toys for the Marines' Toys for Tots program.

If you know Jack Stargel you know he’s looking towards the future and reports the company continues to invest in training and infrastructure to make sure the dealership can successfully compete against both traditional hardware dealers and VAR's trying to compete in the o�ce technology space. Investments in the Star Managed Services division and a new partnership to help promote a Managed Services approach to our sales also position Stargel for future success.

But here in the present Stargel is once again deserving of Elite Dealer status.

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