Senior leaders - define the customer and business objectives which an organization needs to achieve
Lower leader-levels -- get the task of translating senior leaders' business objectives into business objectives that make sense for their level and that support the accomplishment of the senior leaders' business objectives.
Process owner -- responsible for designing the processes necessary to achieve the objectives of the business plans that are created by the Business Leaders. Most process owners have process improvement team to work with them.
responsible for creating improvement actions that address performance issues that are identified during their analysis of the process performance data.
use of problem solving tools that would include risk assessment androot cause analysis
Operational Manager -- responsible to bring the resources and processes together to achieve the objectives of the business plans that are created by the business leaders.
create improvement actions to address the performance issues . They address Process Operator performance with ongoing feedback to the Process Operator and/or by using an employee performance management review process. They communicate process performance issues to the Process Operator and the Process Owner.
Process operator is responsible to learn and perform the processes (work) necessary to achieve the objectives
responsible for identifying and reporting any performance issues
Benefits of BPICost managementQuality managementImproved efficiencyCycle time reductionEffective management of resourcesImproved visibility of process performance