Social ERP [English version] - Luis Carrasco

Social ERP

2Luis Carrasco ‐ http://www.nodoTIC.com

Social ERP

Concept

GoalsBoost the collaboration among business peers.Capture in real time the Information Stream from the Business Processes.Get the best information.

Just an example

About me

Disclaimer


Social ERP

CONCEPTSocial ERP: enable in the ERP the functionalities and practices of social

networks to:

GOALS

o Boost the collaboration among business peers.

o Capture in real time the Information Stream from the Business Processes.

o Get the best information


Social ERP

GOALBoost the collaboration among business peers.

o Synchronization of workflows and information among the people of different teams/areas of the company and, in certain scenarios, even with customers, suppliers and other third parties.

o Integrate the Business Processes between departments and with other companies to make them more efficient, at both, operational flow leveland information sharing.

o Tools as virtual boards, collaborative building documents, blogs to capture the tacit knowledge of the organization, Wikis for teams, polls to make shared decisions, …


Social ERP

GOALCapture in real time the

Information Stream from the Business Processes.

o Facilitate the capture of the Business Stream, so the people know, in (almost) real time, the information flow related to the business processes.

o Examples:o Visualization and tracking of the activity stream of a team o project through tools as

Yammer (Microsoft), Twitter, Chatter (Salesforce) , etc.

o Mashup of information coming of heterogeneous sources not only from ERP

o Crowd recommendation: as the “I Like it” of Facebook or the “+1″ of Google Plus. Business users can recommend to follow events that happen in the system. For instance, if an important customer post an order is marked with a “+1″ so it is more visible in the system.


Social ERP

GOALGet the best information

o Make easier the capture, register and access the information happening around the business processes.

o Examples:o Multi-device: Extend the access to the corporate information system beyond the typical

workstation/laptop to alternative channels as smartphones, tablets, even industrial equipment… where the information is created and consumed

o Subscription to business events that happen in the system, as the Customer X is making an order above Y Euros. Using RSS technologies for example

o Tagging: allow users to tag the information objects of the systems (master data, documents, transactions, etc.), so they are able to link and follow the business events while they happen (as worktags of Workday)


Social ERP[Just and Example]

Time

1

2

ACME Co, designer and manufacturer of industrial equipment, receives a RFQ from an important client

ACME Sales&Engineering teams configure with the client the commercial proposal by using collaborative tools as document sharing, virtual boards, chats, etc. integrated with the ERP to capture info as prizes, material refs, etc.

3

The proposal is finally accepted. The client and amount are important so when the sales order is posted to the ERP, the

CFO and Purchasing Director of ACME receive an alert as they both are subscribed to any event related to that client. They “+1” the order to enhance visibility to their respective teams

and tag it using its own classification taxonomy

4The Production Order is automatically created and the production process begins

5

Due to a machine problem the production stops. The Plant Maintenance Director receives an automatic alert and he

assigns a team to fix the problem. The reaction of the team is fast because they are geolocated in the plant. The CSO receive an alarm so he can react on time in case of order delivery delay

6

Maintenance team search for the symptoms of the machine problem in a mash up built from the internal knowledge Wikiand external Web pages (suppliers, professional forums, web search, etc) until they find the best solution to the problem. They fix the problem and update the internal Wiki with the new knowledge

7

The CSO, in real time, has been following in the internal corporate microblog/twitter, all this activity stream as it is feed automatically by the ERP with all the automatic events, alarms

and notes from all the teams and equipments involved. The hashtag used to tag the events is #OrderNumber. Sales team

and CEO are enabled to make decisions with the most accurate information.

8

The Lean Champions team of ACME, in the monthly continuous improvement retrospective meeting, analyze the process and the origin of the problem using all the related tagged and classified information (documents, transactions, messages, alerts, etc.). Lessons learnt are shared using collaborative blogging and the conclusions are consolidated in the corporate Wiki.


Social ERP

ABOUT ME

My name is Luis Carrasco and I am Engineer on Telecommunications from the Universidat Politécnica de Cataluña, CPIM certified by APICs and Executive MBA por EAE Barcelona.

Currently I use to work in Delphin Project Hunting, where, as business consultant and project manager, I help my clients to improve their business through technology.

If you think I may help you don’t hesitate to drop me an e-mail to luiscu [AT] gmail [DOT] com

https://plus.google.com/u/0/111838161734108867236/about

@nodotic

http://www.linkedin.com/in/luiscu

I blog in www.nodoTIC.com about trends in enterprise information systems.

You can also find me at:


Social ERP

DISCLAIMERPresentation under Creative Commons sa-by license. For details please visit: http://creativecommons.org/licenses/by-sa/3.0/deed.es

This presentation is based upon the ideas and work of many people. And while I’ve tried to recognize copyrights and give credit and attribution where possible, I cannot possibly list the mall, so if you feel like there’s some thing that should be added, changed or removed from this presentation, please drop me an e-mail