Smartphone and Tablets repair management system

Learn more about IT Support Certifications and Associate Degree Program at matcitsupport.org

Point of Sale, CRM, Ticketing and Inventory Management System

Prepared by Vadim Mikhailenko

Milwaukee Area Technical CollegeIT Computer Support Specialist Program

http://matcitsupport.org/





Learn more about IT Support Certifications and Associate Degree Program at http://matcitsupport.org

Software to help run repair business RepairShop.com system

Customer Relationship management Ticket management Creates invoices Creates estimates Inventory Management Field jobs scheduling Customizable and configurable

Full list of features http://www.repairshopr.com/features

Repair Business management System





http://www.repairshopr.com/features


Creating Customers Customers are the

foundation of functionality in RepairShopr. You can either create each new customer or importing an existing database of customers

RepairShopr Workflow: Customers






Create an inventory Inventory can either be

imported from existing system or added manually

RepairShopr Workflow: Inventory






Create an inventory Tickets represent repair jobs,

that are tied to the customer records. Once you create a ticket, you can add/remove labor and parts, make public and private notes for the technician and send the customer status updates on their repair, from the beginning to completion

RepairShopr Workflow: Tickets






Create a Ticket Tickets represent repair jobs,

that are tied to the customer records. Once you create a ticket, you can add/remove labor and parts, make public and private notes for the technician and send the customer status updates on their repair, from the beginning to completion

RepairShopr Workflow: Tickets






Create an Invoice After repair is complete

ticket can be converted into invoice to take payment from the customer for the work performed

On the ticket screen below either an estimate or invoice can be created for the selected ticket

RepairShopr Workflow: Invoice






Create an Estimate Sometimes customers ask

for an estimate, prior to getting the work performed. Estimate can be attached to the ticket and setup for customers to be approved in person or via portal, prior the work being started.

RepairShopr Workflow: Estimate






Field Jobs Some repairs might

require visit by the technician. Field Jobs module has a scheduling component, which allows better planning of visiting technician time

RepairShopr Workflow: Field Jobs






Admin System settings can be

customized based on the user needs

System allows users to manage vendors and suppliers

RepairShopr Workflow: Admin






Use BB Assignment to complete required in-class and homework assignments, using RepairShopr.com tool

Take screen prints of outcomes and submit all completed assignments via Blackboard

In Class Exercise and HW Assignment






Learn more about MATC IT Support Certifications and Associate Degree Program

MATC IT Support Certifications and Associate Degree Program





13

MATC IT Support Program prepares students for Information Technology Industry Certifications

ITSUP-108Enterprise Desktop

Support Technician

ITNET-110Windows

Configuration

COMPSW-106 ITSUP-102

CompTIA A+

ITNET-101

Network+

ITSEC-124

Security+

ITSUP—152

Apple Certified

Support

Professional

(ACSP)

ITSUP-140

Support Center

Analyst

ITSUP-140

Support Center

Analyst

Most of IT Support classes prepare students for

Information Technology industry Certifications.

Getting certified helps our students to differentiate

and stand out and makes it easier to get employed

and promoted.

ITSUP-153

Mobility+ Admin(IOS,

Android, Win)

14

MATC IT Computer Support Program Pathways

Micr osof t Ent er-pr ise D esk top

Suppor t Tech-

nical C ert ificate

Advanced Tech-nical Suppor t

(Apple (ACSP), IOS, Andr oid and Mic r osoft Mobile

Phones and Tablets

Level 2—Service Cen-

ter Technic ian Cer tif icate

COMPSW-106

Introduc tion to MS Office

ITNET-101

Network Communications (Net +)

ITSUP-101

Computer Info System Fundamentals

ITNET-110

Manage Windows Desktop Client

ITSUP-102

CompTIA A+ Essentials

ITSEC-124 (COMPTIA Secur ity +)

Network Secur ity

ITSUP-140

Suppor t Center Analyst

ITSUP-108

Enterpr ise Desktop Suppor t Tech

ITSUP-150

Mobile Device Repair

ITSUP-152 (ACSP)

Apple OSX Certif ied Suppor t Pro

IT-107

Soc ial Networking and Communication

ITNSUP-153 (COMPTIA Mobility +)

Mobile Admin (IOS, Android, Windows)

ITSUP-176

IT Projec t Management

ITNET-198

Computer Suppor t Internship

ITSUP-199

Computer Suppor t Final Projec t

ITSUP-112 (Elec tive)

Mic rosoft Server Administration

IT Computer Suppor t Spe-c ialist Assoc i-

ate Degree

Service Cen-ter Technic ian

Cer tif icate

Download Milwaukee Area Technical College IT Support Pathways Document

http://matcitsupport.org/wp-content/uploads/2014/08/IT-Computer-Support-Program-Banner-2-Page.pdf



15

Unique Educational Offerings

Classes that prepare students for industry certification exams IT Support program offers courses covering soft skills, IT processes, security and

hands on experience

Specialization in Microsoft Windows 7 and Windows 8 Enterprise Support

Soft skills courses for Support Center Analyst (HDI SCA, HDI DST)

Apple OSX Support Technician Training (Apple OSX Client and Server)

Mobile Device Administration, Troubleshooting and Support

IT Courses taught by IT Instructors with relevant industry expertize and strong IT expertize

16

Key Advantages of MATC IT Support ProgramClick on the links below to learn more

1) The IT computer support industry generates many IT jobs in Wisconsin. There is steady job growth ahead based on projections from the MATC Graduate Career Report.

2) Jobs in the IT computer support field pay high family supporting salaries.

3) Students completing this program will be assets to organizations because they will have insight in how to resolve technical issues quickly. Customer satisfaction and little company downtime are primary goals of good computer support service.

http://matcitsupport.org/wp-content/uploads/2014/01/matc_graduate_career_report_2012.pdf

http://matcitsupport.org/overview/it-support-salaries-outlook/

17

Why Study IT Support at Milwaukee Area Technical College

1) MATC offers cost effective education allowing students to prepare for this career in two years or less. 2) The financial aid program MATC offers allows qualified students to apply for and receive financial funding from

federal and state governments. 3) Students attain the skills necessary to not only acquire a job in the IT computer support industry but also succeed in

their new working environment. The curriculum is continually being evaluated and updated to reflect the latest technologies.

4) Our instructors have many years of experience working in the industry and are very passionate about student learning.

5) Many IT computer support courses lead to industry certification, adding more job possibilities. 6) MATC’s IT Computer Support integrated set of offerings includes IT Support associate degree program and multiple

MATC IT Support one semester certificates. These offerings are designed for people with no IT experience as well as those currently working in the technical field.

6) Online and face-to-face courses are available, providing students with greater flexibility in completing the program.

Watch the video to learn more about why study IT Support at Milwaukee Area Technical College

http://matcitsupport.org/overview/matc-it-computer-support-specialist-pathways/

http://matcitsupport.org/it-support-associate-degree-program/

http://matcitsupport.org/one-semester-certificates/

http://matcitsupport.org/overview/it-support-offerings-and-advantages/

18

MATC IT Support Program prepares students for Information Technology Industry Certifications

ITSUP-108Enterprise Desktop

Support Technician

ITNET-110Windows

Configuration

COMPSW-106 ITSUP-102

CompTIA A+

ITNET-101

Network+

ITSEC-124

Security+

ITSUP—152

Apple Certified

Support

Professional

(ACSP)

ITSUP-140

Support Center

Analyst

ITSUP-140

Support Center

Analyst

Most of IT Support classes prepare students for

Information Technology industry Certifications.

Getting certified helps our students to differentiate

and stand out and makes it easier to get employed

and promoted.

ITSUP-153

Mobility+ Admin(IOS,

Android, Win)

19

Benefits for the students

Classes offered in the Summer, Fall and Spring Semesters at Downtown, South, North and West campuses

Each Certificate courses can be completed within one semester (15-16 weeks)

Courses within each Certificate provide solid preparation for the industry-standard certification, including the skills essential for a successful entry-level IT Professional

Education will help you secure jobs in IT Computer Support field

20

INTERFACE IT Certificates

Course # Course Name Service CenterTechnician Certificate

Microsoft Enterprise Desktop Support

Technician Certificate

Level 2 – Service Center Technician

Certificate

Advanced Technical Support – Apple,

Mobile Devices and Tablets

COMPSW-106 Introduction to MS Office

ITNET-101 Network Communications (CompTIA Net +) 3 Credits

ITSUP-101 Computer Information System Fundamentals 3 Credits

ITNET-110 Manage Windows Desktop Client OS 3 Credits

ITSUP-102 CompTIA A+ Essentials 4 Credits

ITSEC-124 Network Security (CompTIA Security+) 3 Credits

ITSUP-108 Enterprise Desktop Support Technician 2 Credits

ITSUP-140 Support Center Analyst (HDI SCA, HDI DST, ITIL) 3 Credits 3 Credits 3 Credits 3 Credits

ITSUP-150 Emerging Tech (Mobile Device Repair) 3 Credits

ITSUP-152 Apple OSX Certified Support Professional 3 Credits

IT-107 Social Networking and Communication

ITNET-153 Mobile Admin (IOS, Android, Windows) 3 Credits

ITSUP-176 IT Project Management

ITSUP-198 Computer Support Internship

ITSUP-199 Computer Support Final Project

ITNET-112 Microsoft Server Administration 3 Credits

TOTAL 10 Credits 11 Credits 9 Credits 12 Credits

21

IT Support Associate Degree Program –Technical Courses

Semester Course # New in 2014 Course Name Industry Certification

Credits

1 COMPSW-106 Introduction to MS Office 3

1 ITNET-101 Network Communications (CompTIA Net +) COMPTIA Net+ 3

1 ITSUP-101 Computer Information System Fundamentals 3

1 ITNET-110 Manage Windows Desktop Client OS MCITP (70-680) 3

2 ITSUP-102 CompTIA A+ Essentials COMPTIA A+ 4

2 ITSEC-124 Network Security (CompTIA Security+) COMPTIA Security+ 3

2 ITSUP-108 New in Fall 2014 Enterprise Desktop Support Technician MCITP (70-685) 2

2 ITSUP-140 New in Fall 2014 Support Center Analyst (HDI SCA, HDI DST, ITIL) HDI SCA, HDI DST, ITIL 3

3 ITSUP-150 New in Fall 2014 Emerging Tech (Mobile Device Repair) 3

3 ITSUP-152 New in Fall 2014 Apple OSX Certified Support Professional Apple ACSP 3

3 IT-107 Social Networking and Communication 3

4 ITNET-153 New in Fall 2014 Mobile Admin (IOS, Android, Windows) COMPTIA Mobility+ 3

4 ITSUP-176 IT Project Management 3

4 ITSUP-198 Computer Support Internship 2

4 ITSUP-199 Computer Support Final Project 1

Elective ITNET-112 Microsoft Server Administration 3

TOTAL 45

22

Learn more about IT Support Program at MATC

Learn more face to face on how to get Hired for the first Information Technology job in Milwaukee Area

Become a fan of MATC IT Support page on Facebook and learn how to get hired for your first IT job

Join MATC IT Support group on LinkedIn and learn how to get hired for your first IT Job

Join Google+ Community – MATC IT Support – Get Hired for your first IT Job

Make sure to check out IT Support program web site at http://matcitsupport.org

http://www.meetup.com/Get-hired-for-Information-Technology-job-in-Milwaukee/

https://www.facebook.com/gethiredforinformationtechnologyjobinmilwaukee

https://www.linkedin.com/groups/Get-hired-your-first-Information-6713086?home=&gid=6713086

https://plus.google.com/u/0/communities/117610672516891475787










23

Visit us at MATC IT Computer Support program at http://matcitsupport.org

Visit us online


24

Made Possible by INTERFACE Project

Make sure to check out IT Support program at http://matcitsupport.org

INTERFACE is an equal opportunity employer/program which provides auxiliary aids and services upon request to individuals with disabilities. Contact Carriel E. Danz, Grant Coordinator, Milwaukee Area Technical College, 414-297-6575 for additional information.This workforce product was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The product was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warranties, or assurance of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability or ownership.

http://matcitsupport.org/overview/interface-grant/
