Mobile Device Repair Techniques

Prepared by Vadim Mikhailenko

Milwaukee Area Technical CollegeIT Computer Support Specialist Program

Types of hardware damages to mobile devices

Types of device repairs

Pre-Repair Checklists

Researching repair options available

Troubleshooting devices

Finding Broken Components

Organizing repair desk

Using the right tools for the job

Agenda

Device Disassembly and reassembly

Pre-repair checklist

Repair Techniques

Prying techniques

Soldering Techniques

Using Hot air gun and reword station

Post-repair Checklist

Agenda

Device doesn’t power on

Device doesn’t hold power

Broken screen

Broken case

Water damage

Challenges connecting to carrier network

Types of damages to devices

Part replacements

New battery installation

New Digitizer installation

New LCD installation

New Cover installation

USB port replacement

Headphones port replacement

Water damage treatment

Types of hardware repairs

Data Backup and Recovery (different for every OS)

Operating system backup and recovery (different for every OS)

Operating system patching (different for every OS)

App installation on the device

Imaging of the devices

Software Repairs technician can perform

Huawei M750 Screen Disassembly

Huawei M860 disassembly

Youtube videohttps://www.youtube.com/watch?v=V7Kpq8ydtbs

Blackberry Curve 8330 repair

YouTube Videos

https://www.youtube.com/watch?v=o3py8iOI0S0

https://www.youtube.com/watch?v=XBWA59W61As

https://www.youtube.com/watch?v=MyAhlf7G9w4

Samsung Craft R900 repair

YouTube Videos

https://www.youtube.com/watch?v=IZWs_ui8StI

Huawei M735 Disassembly

Need to find as much information as possible

Complete disassembly and reassembly

Take pictures and organize instructions

How to replace an LCD on Samsung phone

https://www.youtube.com/watch?v=MkTRzTGwwmQ

https://www.youtube.com/watch?v=TQMQHlhO5g8

Replacing LCD on Samsung phone

Replace Digitizer on iPad:

https://www.youtube.com/watch?v=TQMQHlhO5g8

Replacing Digitizer on iPad

YouTube video:

https://www.youtube.com/watch?v=8fujLMaxJsw

Replace Digitizer /LCD iPhone 4S

YouTube video:

https://www.youtube.com/watch?v=8PsWPNQvcTI&list=UUOcfF9LAHKedNSyk-gk5xDw

Replace Digitizer /LCD iPhone 5S

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MATC IT Support Program prepares students for Information Technology Industry Certifications

ITSUP-108Enterprise Desktop

Support Technician

ITNET-110Windows

Configuration

COMPSW-106 ITSUP-102

CompTIA A+

ITNET-101

Network+

ITSEC-124

Security+

ITSUP—152

Apple Certified

Support

Professional

(ACSP)

ITSUP-140

Support Center

Analyst

ITSUP-140

Support Center

Analyst

Most of IT Support classes prepare students for

Information Technology industry Certifications.

Getting certified helps our students to differentiate

and stand out and makes it easier to get employed

and promoted.ITSUP-153

Mobility+ Admin(IOS,

Android, Win)

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MATC IT Computer Support Program Pathways

Micr osof t Ent er-pr ise D esk top

Suppor t Tech-

nical C ert ificate

Advanced Tech-nical Suppor t

(Apple (ACSP), IOS, Andr oid and Mic r osoft Mobile

Phones and Tablets

Level 2—Service Cen-

ter Technic ian Cer tif icate

COMPSW-106

Introduc tion to MS Office

ITNET-101

Network Communications (Net +)

ITSUP-101

Computer Info System Fundamentals

ITNET-110

Manage Windows Desktop Client

ITSUP-102

CompTIA A+ Essentials

ITSEC-124 (COMPTIA Secur ity +)

Network Secur ity

ITSUP-140

Suppor t Center Analyst

ITSUP-108

Enterpr ise Desktop Suppor t Tech

ITSUP-150

Mobile Device Repair

ITSUP-152 (ACSP)

Apple OSX Certif ied Suppor t Pro

IT-107

Soc ial Networking and Communication

ITNSUP-153 (COMPTIA Mobility +)

Mobile Admin (IOS, Android, Windows)

ITSUP-176

IT Projec t Management

ITNET-198

Computer Suppor t Internship

ITSUP-199

Computer Suppor t Final Projec t

ITSUP-112 (Elec tive)

Mic rosoft Server Administration

IT Computer Suppor t Spe-c ialist Assoc i-

ate Degree

Service Cen-ter Technic ian

Cer tif icate

Download Milwaukee Area Technical College IT Support Pathways Document

http://matcitsupport.org/wp-content/uploads/2014/08/IT-Computer-Support-Program-Banner-2-Page.pdf

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Unique Educational Offerings

Classes that prepare students for industry certification exams IT Support program offers courses covering soft skills, IT processes, security and

hands on experience

Specialization in Microsoft Windows 7 and Windows 8 Enterprise Support

Soft skills courses for Support Center Analyst (HDI SCA, HDI DST)

Apple OSX Support Technician Training (Apple OSX Client and Server)

Mobile Device Administration, Troubleshooting and Support

IT Courses taught by IT Instructors with relevant industry expertize and strong IT expertize

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Key Advantages of MATC IT Support Program

1) The IT computer support industry generates many IT jobs in Wisconsin. There is steady job growth ahead based on projections from the MATC Graduate Career Report.

2) Jobs in the IT computer support field pay high family supporting salaries.

3) Students completing this program will be assets to organizations because they will have insight in how to resolve technical issues quickly. Customer satisfaction and little company downtime are primary goals of good computer support service.

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Why Study IT Support at Milwaukee Area Technical College

1) MATC offers cost effective education allowing students to prepare for this career in two years or less.

2) The financial aid program MATC offers allows qualified students to apply for and receive financial funding from federal and state governments.

3) Students attain the skills necessary to not only acquire a job in the IT computer support industry but also succeed in their new working environment. The curriculum is continually being evaluated and updated to reflect the latest technologies.

4) Our instructors have many years of experience working in the industry and are very passionate about student learning.

5) Many IT computer support courses lead to industry certification, adding more job possibilities.

6) MATC’s IT Computer Support integrated set of offerings includes IT Support associate degree program and multiple MATC IT Support one semester certificates. These offerings are designed for people with no IT experience as well as those currently working in the technical field.

6) Online and face-to-face courses are available, providing students with greater flexibility in completing the program.

Watch the video to learn more about why study IT Support at Milwaukee Area Technical College

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MATC IT Support Program prepares students for Information Technology Industry Certifications

ITSUP-108Enterprise Desktop

Support Technician

ITNET-110Windows

Configuration

COMPSW-106 ITSUP-102

CompTIA A+

ITNET-101

Network+

ITSEC-124

Security+

ITSUP—152

Apple Certified

Support

Professional

(ACSP)

ITSUP-140

Support Center

Analyst

ITSUP-140

Support Center

Analyst

Most of IT Support classes prepare students for

Information Technology industry Certifications.

Getting certified helps our students to differentiate

and stand out and makes it easier to get employed

and promoted.ITSUP-153

Mobility+ Admin(IOS,

Android, Win)

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Benefits for the students

Classes offered in the Summer, Fall and Spring Semesters at Downtown, South, North and West campuses

Each Certificate courses can be completed within one semester (15-16 weeks)

Courses within each Certificate provide solid preparation for the industry-standard certification, including the skills essential for a successful entry-level IT Professional

Education will help you secure jobs in IT Computer Support field

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INTERFACE IT Certificates

Course # Course Name Service CenterTechnician Certificate

Microsoft Enterprise

Desktop Support Technician Certificate

Level 2 – Service Center

Technician Certificate

Advanced Technical Support –

Apple, Mobile Devices and

Tablets

COMPSW-106 Introduction to MS Office

ITNET-101 Network Communications (CompTIA Net +) 3 Credits

ITSUP-101 Computer Information System Fundamentals 3 Credits

ITNET-110 Manage Windows Desktop Client OS 3 Credits

ITSUP-102 CompTIA A+ Essentials 4 Credits

ITSEC-124 Network Security (CompTIA Security+) 3 Credits

ITSUP-108 Enterprise Desktop Support Technician 2 Credits

ITSUP-140 Support Center Analyst (HDI SCA, HDI DST, ITIL) 3 Credits 3 Credits 3 Credits 3 Credits

ITSUP-150 Emerging Tech (Mobile Device Repair) 3 Credits

ITSUP-152 Apple OSX Certified Support Professional 3 Credits

IT-107 Social Networking and Communication

ITNET-153 Mobile Admin (IOS, Android, Windows) 3 Credits

ITSUP-176 IT Project Management

ITSUP-198 Computer Support Internship

ITSUP-199 Computer Support Final Project

ITNET-112 Microsoft Server Administration 3 Credits

TOTAL 10 Credits 11 Credits 9 Credits 12 Credits

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IT Support Associate Degree Program –Technical Courses

Semester Course # New in 2014 Course Name Industry Certification

Credits

1 COMPSW-106 Introduction to MS Office 3

1 ITNET-101 Network Communications (CompTIA Net +) COMPTIA Net+ 3

1 ITSUP-101 Computer Information System Fundamentals 3

1 ITNET-110 Manage Windows Desktop Client OS MCITP (70-680) 3

2 ITSUP-102 CompTIA A+ Essentials COMPTIA A+ 4

2 ITSEC-124 Network Security (CompTIA Security+) COMPTIA Security+ 3

2 ITSUP-108 New in Fall 2014 Enterprise Desktop Support Technician MCITP (70-685) 2

2 ITSUP-140 New in Fall 2014 Support Center Analyst (HDI SCA, HDI DST, ITIL)HDI SCA, HDI DST, ITIL 3

3 ITSUP-150 New in Fall 2014 Emerging Tech (Mobile Device Repair) 3

3 ITSUP-152 New in Fall 2014 Apple OSX Certified Support Professional Apple ACSP 3

3 IT-107 Social Networking and Communication 3

4 ITNET-153 New in Fall 2014 Mobile Admin (IOS, Android, Windows) COMPTIA Mobility+ 3

4 ITSUP-176 IT Project Management 3

4 ITSUP-198 Computer Support Internship 2

4 ITSUP-199 Computer Support Final Project 1

Elective ITNET-112 Microsoft Server Administration 3

TOTAL 45

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Learn more about IT Support Program at MATC

Learn more face to face on how to get Hired for the first Information Technology job in Milwaukee Area

Become a fan of MATC IT Support page on Facebook and learn how to get hired for your first IT job

Join MATC IT Support group on LinkedIn and learn how to get hired for your first IT Job

Join Google+ Community – MATC IT Support – Get Hired for your first IT Job

Make sure to check out IT Support program at http://matcitsupport.org