04/07/2023

Radian6 Announces Social CRM & Web Analytics Integration

- Copyright © 2009 Radian6

New features empower companies to extend customer relationships into the social web and more clearly determine social media ROI.

 

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Empower your teams across the enterprise

- Copyright © 2009 Radian6

Sales teams are now equipped with significantly more relevant information

about their customers through an integrated view of their customers’

online conversations combined with existing CRM activity history

Marketing teams can now meet prospects at their point of need,

connecting much earlier in the buying process with real-time listening of

online conversations, and reduce the overall cost of qualified leads

Customer service teams are now empowered to provide remarkable

service by proactively responding to customers on their terms, equipped

with an integrated view of their entire case and conversation history.

Community and social media teams are provided

with context for their outreach and engagement

efforts

Our new Social CRM integrated capabilities empower your teams across the enterprise

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Integration with Salesforce.com

- Copyright © 2009 Radian6

404/07/2023

Radian6 and Salesforce.com Social CRM integration

- Copyright © 2009 Radian6

Create a Salesforce lead, case or contact right in Radian6

504/07/2023

Webtrends integration

- Copyright © 2009 Radian6

604/07/2023

Import data from the WebTrends platform

- Copyright © 2009 Radian6

Match social media

conversations to

specific actions on

your website

Determine which

content marketing

efforts result in website traffic,

conversions, sales or content interaction

Compare which types

of social media are the best

traffic sources, which are

driving actions on

the website, and

prioritize investments

.

Sort social media

monitoring results to determine

which related

posts and content are helping to achieve website goals.

Enhance social media

monitoring data with

most relevant

web metrics.

By importing data from the WebTrends platform, users can leverage these conversational web analytics to:

704/07/2023

Filter and segment

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Filter and segment webtrends content by Salesforce leads, contacts, or cases

804/07/2023

Connect the dots

- Copyright © 2009 Radian6

Connect the dots between web analytics & social media metricsBy connecting the dots between web analytics and social media metrics, you can understand – at a much deeper level – the types of content that generate the most awareness, value, and online revenue for your company.

Learn how your prospects and customers discover and engage with your social content, and what content and media types drive conversions and sales.

904/07/2023

Next Generation Listening and Engagement

- Copyright © 2009 Radian6

Combined

Web Analytics

CRM

Social Metrics

1004/07/2023- Copyright © 2009 Radian6

For more information:

• Press Release: http://bit.ly/hxFwe• Website: http://www.radian6.com/cms/integration• Product Images: http://bit.ly/QP0AF

1104/07/2023

Why companies choose radian6

- Copyright © 2009 Radian6

Most comprehensive data coverage

• All blogs (over 100 million)

• Forums(tens of thousands)

• Online mainstream news (over 20 thousand)

• Top rich media sites (over 450)

• Microblogging• Linkedin

Answer

Globalized• Support for

English, Spanish, French, Italian, German, Japanese, simplified Chinese, Korean, Russian keywords, content and sources

• Ability to easily filter content by language and country of origin

Social Media Metrics

• Comments, views, engagement, topical in-bound links,

• di.licio.us bookmarks, digg votes,

• twitter metrics, forum thread size,

• Compete.com site traffic metrics

Self-serve, Real-time, Intuitive

Interface• Users can setup topics to track and be viewing/analysing results in a matter of a couple of minutes

• Data delivered to the dashboard in real-time as it is discovered and indexed

• Configurable, Transparent Influence Model

Online Engagement

Workflow Management

• Participation assignments, tracking, audit trails, workflow management

• Source tags, added to the system, can now be used to slice and dice in the UI

• Segmenting is multi-level.

1204/07/2023

Learn more about us

- Copyright © 2009 Radian6

Executive bios Customerannouncements & product feedback

Radian6 blogs

Marcel LeBrunCEO

Chris RamseyVP Business Development

David AlstonVP Marketing

Chris NewtonCTO

Jerry CarrVP Engineering

http://www.radian6.com/cms/leadership_team

http://www.radian6.com/cms/news_and_events

http://twitter.com/radian6/favorites

http://www.radian6.com/blog

http://www.tweetpr.com

http://www.mediaphilosopher.com