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From a presentation that I gave at TIBCO's TUCON 2012 conference.
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Sandy Kemsley l www.column2.com l @skemsley
Creating Your Own
Process Revolution
Beyond operational efficiency
Slides at www.slideshare.net/skemsley
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What’s This Process
Revolution That’s Happening?
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Classic Business Metrics
Metric Enabled by
Cost cutting Automation
Removing geographic constraints
Process reengineering
Compliance Policy enforcement
Reporting
Agility Model-driven design
Lightweight development methods
Rules integration
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Shift Happens
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New Business Metrics
Metric Enabled by
Customer experience Mobile/social/cloud
Event-driven processes
Revenue generation Mobile/social/cloud
Gamification
Business innovation Mobile/social/cloud
Big data
Internet of things
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Consumer Tools Set Expectations
l Consumption
l Participation
l Creation
l User experience
l Access anywhere,
on any device
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Transforming Customer Experience:
Link Social Presence To Core Process
l Changes the customer relationship
l Extends the ends of the process
l Increases external collaboration
l Forces operational transparency
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Boosting Revenue:
Reduce Friction, Add Gamification
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Innovate Business Models:
Create A New Market Segment
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How To Create Your Own
Process Revolution
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Provide Your Team With the Right
Tools
l Intelligent processes with contextual
information
l Next best action
l Flexible, adaptive processes
l Internal and external collaboration
l Activity streams for monitoring
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Manage Events, Not Just
Outcomes
l Activity streams and event processing
l Real-time response to processes in flight
l Predictive analytics to fix the problem
before it’s a problem
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Think “Outside The Firewall”
l Model the customer as part of the process
l Link external/social information to core
business processes
l Support customer devices of choice
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Sandy Kemsley
Kemsley Design Ltd.
email: [email protected]
blog: www.column2.com
twitter: @skemsley
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