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A challenging, thought provoking and entertaining presentation that details why now, more than ever organisations need to embrace business process. Process Improvement Group CEO Craig Reid takes the audience through an explanation of the current key challenges, why they need to embrace process now and the secrets to turning the challenges on their head by embracing customer centric, innovative strategies that will help their organisations succeed. Learn: Why organisations are under threat like never before Why now is the time for organisations to embrace Business process The fundamental shift that Business process can bring How organisations can not just survive, but thrive.
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Music - Revolution
WHY WE NEED PROCESS TODAY LIKE NEVER BEFORE
THE BOY AND THE BIG TRIP
WE LIVE WITH ACHALLENGING LEGACY
THE INDUSTRIAL REVOLUTION
A SCOTSMAN
A PIN FACTORY
THE DIVISION OF LABOUR
BUT…WHO WORKS IN A PIN FACTORY?
WE DO...AND WE DON'T...
NEWROLES IN
INCREASEDCOMPLEXITY
SHOCK!
COMPLEXITY IS THE FIRST COMPETITOR
RESHUFFLING ROLES ONLY MOVES THE PROBLEM
REWORK
DELAYS
THE CUSTOMER SUFFERS
THE GOLDEN AGE IS OVER
87%87%
A RE-LEVELLING IS UNDERWAY
TECHNOLOGY IS THE LEVELLER
A LEVEL PLAYING FIELD
THE TROUBLE WITH BATTLESHIPS
THOSE DAMN DINGHIES
ACORNS & OAK TREES
UNPRECEDENTED COMPETITION
AN AGE OF CUSTOMER POWER
THOSE YOUNG WHIPPERSNAPPERS
87% STARTS TO LOOK GOOD!
““THE DIVISION THE DIVISION OF LABOUR & OF LABOUR & CUSTOMER CUSTOMER CENTRICITY ARE CENTRICITY ARE PERPETUALLY PERPETUALLY AT ODDSAT ODDS”” - Me- Me
CONVEYOR BELT THINKING
START THINKING HORIZONTAL
NOTHING CAN BE SAID TO BE CERTAIN EXCEPT DEATH AND TAXES
INVEST IN PROCESS GLUE
FLEXIBLE GLUE
FASTER TO MARKET
BALANCE THE AUTOMATION SEESAW
WE MUST MOVE WE MUST MOVE FROM FROM
INDUSTRIAL INDUSTRIAL REVOLUTION TO REVOLUTION TO
CUSTOMER CUSTOMER REVOLUTIONREVOLUTION
CUSTOMERS AT HARM’S LENGTH
THE CUSTOMER EXPERIENCE DOES NOT START WITHIN YOUR WALLS
TOTAL CUSTOMER ALIGNMENT
THE PROCESS & THE CUSTOMER EXPERIENCE MUST BE ONE
RUTHLESSLY CUT A PATH TO THE CUSTOMER
TAKE OFF THE BLINKERS
THERE IS NO TRY CAN’Txxx
DON’T LIMIT THINKING
LIMITATIONSKILL INNOVATIONS
WEAR MANY CUSTOMER HATS
THINK BIG, ACT SMALL
YOU GET WHAT YOU NICHE FORAND YOU’RE ALWAYS NICHING
SEEK THE POWER OF SCALE WITHNICHE PERSONALISATION
BUSINESSBUSINESSPROCESS PROCESS IS ANIS ANAUTHENTICAUTHENTICVOICE THATVOICE THATSAYS WHAT SAYS WHAT BUSINESSBUSINESSWE ARE INWE ARE IN
ACTIONS SPEAK LOUDER THAN MARKETING
TODAY ANYONE IS YOUR JUDGE AND JURY
SO WE NEED TO SPEAK CUSTOMER EXPERIENCE
THEY BUY MORE FROM YOU
THEY WON’T LEAVE YOU
THEY RECOMMEND YOU
IT’S A LOT LIKE BEING IN LOVE
QUESTIONS
COMING SOON
LEAVE A LEAVE A BUSINESS BUSINESS CARD CARD TO TO RECEIVE YOUR RECEIVE YOUR FREE COPYFREE COPY
ASK US HOW TO TRANSFORM YOUR BUSINESS IN 2 DAYS!
