PEOPLE FIRST ORGANIZATION & DESIGN (PFOD) for Startups & Established Organizations: Visual Tools for Simply Applying a Strategy of “Put People First”

PEOPLEFIRSTCOMMUNITY(PFC)MAP–ZoomOutPerspec/veCommunityMappingforCommunityProblemSolving&ProjectManagement(CPSPM)

WHO(Provider)

EMPLOYEES

COLLABORATORS

CUSTOMERS

OTHERPARTIES

JobToGetDone(JTGD):…..........................................................................................................

COMPETITO

RSq  FUTURE(ToDo) q  PRESENT(Doing) q  PAST(Done)

World-classCoachingonPeopleFirstOrganiza@on&Design(PFOD)[email protected]&hMp://businessmodels.ning.com&@rodKuhnKing

1

23

45

67

89

EMPLOYEES

(1-3)

COLLABORATORS

(4-7)

CUSTOMERS

(8)

OTHERPARTIES

(9-10)COMMUNITY

(Stakeholders;Interpreters)

“Shamrock”

JobToGetDone(JTGD):….......................................................

10

COMPETITO

RS

WHO(Provider)

PEOPLEFIRSTCOMMUNITY(PFC)MAP–ZoomInPerspec/veCommunityMappingforCommunityProblemSolving&ProjectManagement(CPSPM)

q  FUTURE(ToDo) q  PRESENT(Doing) q  PAST(Done)



EMPLOYEES

COLLABORATORS3

OTHERPARTIES

COLLABORATORS2

RectangularCOMMUNITYMAP–ZoomInPerspec/veCommunityMappingforCommunityProblemSolving&ProjectManagement(CPSPM)


CUSTO

MERS

COLLABO

RATORS1

COLLABO

RATORS4

COMPETITORS(NewEntrants(Startups);SubsZtutors)

WHO(Provider)



46

5

7

8

9Custom

ers(Users)Complementors(“Frenemies”)

Society(Governm

ent;Influencers;

Non-custom

ers)Investors/Donors(Board)

Con@ngentWorkforce

Self-employedProfessionals

CoreTeam/Professionals1

2

3

RectangularCOMMUNITYMAP–ZoomOutPerspec/veCommunityMappingforCommunityProblemSolving&ProjectManagement(CPSPM)


Prosumers

(Co-creators)10


WHO(Provider)


Contractors(Outsourcing;Consultants)

Suppliers/Partners(Distributors)


45

6

7

8

9Custom


Society(Governm

ent;Influencers;

Non-custom




Con@ngentWorkforce



2

3

RectangularCOMMUNITYMAP–ZoomOutPerspec/veCommunityMappingforCommunityProblemSolving&ProjectManagement(CPSPM)


10Prosum

ers(Co-creators)

KEY:Rela/onship(FlowofPIGS:Product;Informa/on;Goods;Services)


WHO(Provider)


COMMUNITYHEALTHMATRIX:PROBLEMS,NEEDS,ANDSOLUTIONSCommunityMappingforCommunityProblemSolving&ProjectManagement(CPSPM)


COMMUNITY(Stakeholders;Interpreters) Physical Intellectual EmoZonal Spiritual

WHO(Provider)

1 EMPLOYEES2

3

4 COLLABORATORS

5

6

7

8 CUSTOMERS(USERS)

9 OTHERPARTIES10

COMPETITORS



q  SOLUTIONSq  PROBLEMS/CONSTRAINTS/NEEDS

COMMUNITYHEALTHMATRIX:PROBLEMS,NEEDS,ANDSOLUTIONSCommunityMappingforCommunityProblemSolving&ProjectManagement(CPSPM)



WHO(Provider)

1 CoreTeam/Professionals

2 Self-employedProfessionals

3 Con@ngentWorkforce

4 Prosumers(Co-creators)

5 Contractors(Outsourcing)

6 Suppliers/Partners(Distributors)

7 Complementors(“Frenemies”)

8 Customers(Users)

9 Investors/Donors(Board)

10 Society(Government;Influencers;Non-customers)

COMPETITORS




Example

EMPLOYEES

COLLABORATORS

CUSTOMERS

OTHERPARTIES

JobToGetDone(JTGD):“PutPeopleFirst”

PEOPLEFIRST

COMPETITO

RSPEOPLEFIRSTCOMMUNITYMAPforPEOPLEFIRST(PF)Group–ZoomOutPerspec/ve

CommunityMappingforCommunityProblemSolving&ProjectManagement(CPSPM)q  FUTURE(ToDo) q  PRESENT(Doing) q  PAST(Done)


1

23

45

67

89

EMPLOYEES

(1-3)

COLLABORATORS

(4-7)

CUSTOMERS

(8)

OTHERPARTIES

(9-10)

10

COMPETITO

RS

PEOPLEFIRST


PEOPLEFIRSTCOMMUNITYMAPforPEOPLEFIRST(PF)Group–ZoomInPerspec/veCommunityMappingforCommunityProblemSolving&ProjectManagement(CPSPM)


COMMUNITY(Stakeholders;Interpreters)



EMPLOYEES

COLLABORATORS3

OTHERPARTIES

COLLABORATORS2

PEOPLEFIRST

RectangularCOMMUNITYMAP–ZoomInPerspec/veforPEOPLEFIRST(PF)GroupCommunityMappingforCommunityProblemSolving&ProjectManagement(CPSPM)



CUSTO

MERS

COLLABO

RATORS1

COLLABO

RATORS4



45

6

7

8

9Custom


Society(Governm

ent;Influencers;

Non-custom




Con@ngentWorkforce



2

3

PEOPLEFIRST

RectangularCOMMUNITYMAP–ZoomOutPerspec/veforPEOPLEFIRST(PF)GroupCommunityMappingforCommunityProblemSolving&ProjectManagement(CPSPM)



Prosumers

(Co-creators)10



45

6

7

8

9Custom


Society(Governm

ent;Influencers;

Non-custom




Con@ngentWorkforce



2

3

PEOPLEFIRST

RectangularCOMMUNITYMAP–ZoomOutPerspec/veforPEOPLEFIRST(PF)GroupCommunityMappingforCommunityProblemSolving&ProjectManagement(CPSPM)



10Prosum

ers(Co-creators)

KEY:Rela/onship(FlowofPIGS:Product;Informa/on;Goods;Services)



WHO(Provider)

1 EMPLOYEES2

3

4 COLLABORATORS

5

6

7

8 CUSTOMERS(USERS)

9 OTHERPARTIES10

COMPETITORS


COMMUNITYHEALTHMATRIXOFPROBLEMS,NEEDS,ANDSOLUTIONSforPeopleFirst(PF)GroupCommunityMappingforCommunityProblemSolving&ProjectManagement(CPSPM)







WHO(Provider)

1 CoreTeam/Professionals

2 Self-employedProfessionals

3 Con@ngentWorkforce

4 Prosumers(Co-creators)

5 Contractors(Outsourcing)

6 Suppliers/Partners(Distributors)

7 Complementors(“Frenemies”)

8 Customers(Users)

9 Investors/Donors(Board)

10 Society(Government;Influencers;Non-customers)

COMPETITORS


COMMUNITYHEALTHMATRIXOFPROBLEMS,NEEDS,ANDSOLUTIONSforPeopleFirst(PF)GroupCommunityMappingforCommunityProblemSolving&ProjectManagement(CPSPM)


CHANGEMANAGEMENT

STABILITYMANAGEMENT

Tomorrow’sTools

Yesterday’sTools

Youcan’tdotoday’sjobwithyesterday’stools

ands@llbeinbusinesstomorrowAnon


Appendix1

JobToGetDone(JTGD):.....................................................................

WHAT

WHY

HOW WHO

Einstein’s4Q-DiamondCommunityProblemSolving&ProjectManagement(CPSPM)

Einstein’s4Q-DIAMOND

Organiza@on/Project:

….....................


JobToGetDone(JTGD):.....................................................................Contextof“PUTPEOPLEFIRST”:6QuesZon-tags

WHAT

WHY

HOW WHO

Einstein’s4Q-DiamondfortheIdeaorThemeof“PutPeopleFirst”CommunityProblemSolving&ProjectManagement(CPSPM)

Einstein’s4Q-DIAMOND

WHAT

WHY

HOW WHOOrganiza@on/

Project:….....................

“PUT[PEOPLE]FIRST”

WHEN? WHERE?


JobToGetDone(JTGD):.....................................................................“PutEMPLOYEESFirst”

WHAT

WHY

HOW WHO

“PutEMPLOYEESFirst”vs.“PutCUSTOMERSFirst”CommunityProblemSolving&ProjectManagement(CPSPM)

“PutCUSTOMERSFirst”

WHAT

WHY

HOW WHO“PUTEMPLOYEESFIRST”

WHEN? WHERE?


“PUTCUSTOMERSFIRST”

WHEN? WHERE?

EMPLOYEES-FIRSTBusinessModelEngine CUSTOMERS-FIRSTBusinessModelEngine

Example:Zappos Example:Apple

JobToGetDone(JTGD):.....................................................................“PutPRODUCTFirst”

WHAT

WHY

HOW WHO

“PutPRODUCTFirst”vs.“PutPEOPLEFirst”CommunityProblemSolving&ProjectManagement(CPSPM)

“PutPEOPLEFirst”

WHAT

WHY

HOW WHO“PUTPRODUCTFIRST”

WHEN? WHERE?


“PUTPEOPLEFIRST”

WHEN? WHERE?

DisciplineofPRODUCTINNOVATIONLEADERSHIP(“BestorMostInnova/veProduct”)

DisciplineofCUSTOMERINTIMACY(“BestTotalSolu/on”)

Example:Nike Example:Nordstrom

JobToGetDone(JTGD):.....................................................................“PutPROCESSFirst”

WHAT

WHY

HOW WHO

“PutPROCESSFirst”vs.“PutPURPOSEFirst”CommunityProblemSolving&ProjectManagement(CPSPM)

“PutPURPOSEFirst”

WHAT

WHY

HOW WHO“PUTPROCESSFIRST”

WHEN? WHERE?


“PUTPURPOSEFIRST”

WHEN? WHERE?

DisciplineofOPERATIONALEXCELLENCELEADERSHIP(“LowestCost,Zero-Defect,andFastestProcess”)

DisciplineofBRANDLOYALTY(“MostLoveableBrand,Purpose,orCause”)

Example:GE Example:Coke

JobToGetDone(JTGD):.....................................................................We(“Integrated”)-Leadership

WHAT

WHY

HOW WHO

Me(“Silo”;“Fragmented”)-Leadership

Produc@vity(Process)Leadership

ProductLeadership

PeopleLeadership

Purpose(Values)

Leadership

WE-LEADERSHIPvs.ME-LEADERSHIPCommunityProblemSolving&ProjectManagement


Source:BasedonBaghai,M.;Quigley,J.(2011).AsOne.NewYork:Porlolio/Penguin.

WHAT

WHY

HOW WHO

Produc@vity(Process)Leadership

ProductLeadership

PeopleLeadership

Purpose(Values)

Leadership

Appendix2

World-classCoachingonBusinessPeriodicTable(BPT),4P-Diamond,andKanbanInnova@onDashboard(KID)[email protected]&hMp://businessmodels.ning.com&@rodKuhnKing

4StagesintheEvoluZonofaCOMMUNITYStagesintheEvolu/onofaCommunity(System;Project;BusinessModelEngine;Ecosystem)

HOW

WHAT

WHO

WHY

HOW

WHAT

WHO

WHY

HOW

WHAT

WHO

WHY

HOW

WHAT

WHO

WHY

HEAP(Set)Organiza@on

NETWORK(Web)Organiza@on

CHAIN(Loop)Organiza@on

TREE(Hub;Hierarchy;Matrix;Radar)Organiza@on

EvoluZon1 2

34

Appendix3

BusinessFAILURECockpit:EarlierDetectFailureofaBusinessModelEngine


BusinessFAILURECockpitVisuallyProfiletheRISKSofaBusinessModelEngine

0246810

CUSTOMERENGINERISK(Desirability)

FINANCIAL/ECONOMIC/SOCIAL

ENGINERISK(Viability)

ENTERPRISEENGINERISK(Feasibility)


KeyLeastRiskyProject/IdeaHighlyRiskyProject/Idea

WHEN?

10(High) 10(High)



0246810







WHEN?

10(High)

Howlikelyarewetofailingrowingcustomersandincreasingtrac<on?

10(High)



0246810







WHEN?

10(High)


Howlikelyarewetofailingenera<ngsustainableprofit?

10(High)



0246810







WHEN?

10(High)


Howlikelyarewetofailindeliver-ingproduct&collec<ngpayment?

Howlikelyarewetofailingenera<ngsustainableprofit?

10(High)


Input(Passion/Skill;Resources)

Impact(Profit;Value(Unit);Trade-off;Purpose)

Processing(AcZviZes;Channel)

WHO(WINNINGSTRATEGY/

SYSTEM)

Cost;Defect;Pain(-)


ENVIRONMENTWHEN?

Revenue;Benefit;Delight(+)

Decide

Build

Learn

Mea

sure

CUSTOMERGROWTHENGINE

VALUEENGINE

ENTERPRISEENGINE

Output(Prototype/Product;

Service)

WHO-SystemCards-GalaxyCommunityProblemSolving&ProjectManagement(CPSPM)

Supplier Customer

Appendix4

BackgroundonPartsofaBusinessModelEngine

WHO-SystemCardsRapidlyDocument,Test,andValidateaBusinessModelEngine



WHEN?

WHO-SystemCardsCommunityProblemSolving&ProjectManagement(CPSPM)



WHERE?WHEN?

WHO-SystemCardsCommunityProblemSolving&ProjectManagement(CPSPM)

ChainofWHO-SystemCards



WHERE?WHEN?

WHO-SystemCards-ChainCommunityProblemSolving&ProjectManagement(CPSPM)

INPUT

PROCESSING

OUTPUT

WHO

IMPACT

PAIN(-)

DELIGHT(+)

I

P

O

I

P

D

W



WHERE?WHEN?


INPUT(Passion/Skill;Resources)

PROCESSING(AcZviZes;Channel)

OUTPUT(Prototype/Product;Service)

WHO(WinningStrategy/System)

IMPACT(Profit;Value(Unit);Trade-off;Purpose)

PAIN(-)(Cost;Defect)

DELIGHT(+)(Revenue;Benefit)

I

P

O

I

P

D

W



WHEN?


INPUT(Passion/Skill;Resources)

PROCESSING(AcZviZes;Channel)

OUTPUT(Prototype/Product;Service)

WHO(WinningStrategy/System)

IMPACT(Profit;Value(Unit);Trade-off;Purpose)

PAIN(-)(Cost;Defect)

DELIGHT(+)(Revenue;Benefit)

ENVIRONMENT

I

P

O

I

P

D

W

GalaxyofWHO-SystemCards



SYSTEM)


WHERE?WHEN?



Input


SYSTEM)


WHERE?WHEN?



Input Processing


SYSTEM)


WHERE?WHEN?



Input Processing


SYSTEM)


WHERE?WHEN?


Output


Input

Impact

Processing


SYSTEM)


WHERE?WHEN?


Output


Input

Impact

Processing


SYSTEM)


WHERE?WHEN?

Cost;Defect;Pain(-)


Output


Input

Impact

Processing



SYSTEM)


WHERE?WHEN?

Cost;Defect;Pain(-)


Output






SYSTEM)


WHERE?WHEN?


Cost;Defect;Pain(-)


Service)







SYSTEM)


WHERE?WHEN?


Cost;Defect;Pain(-)


Service)







SYSTEM)


WHERE?WHEN?

WHATHOW

WHY


Cost;Defect;Pain(-)


Service)







SYSTEM)


WHERE?WHEN?

WHATHOW

WHY


Decide

Build

Learn

Mea

sure

Cost;Defect;Pain(-)


Service)







SYSTEM)


WHERE?WHEN?

NNeeds

DDesign

AAspira/ons


Cost;Defect;Pain(-)


Service)







SYSTEM)


WHERE?WHEN?

NNeeds

DDesign

AAspira/ons


Decide

Build

Learn

Mea

sure

Cost;Defect;Pain(-)


Service)







SYSTEM)


WHERE?WHEN?

NNeeds

DDesign

AAspira/ons


Decide

Build

Learn

Mea

sure

Cost;Defect;Pain(-)


Service)







SYSTEM)

Cost;Defect;Pain(-)


WHEN?

NNeeds

DDesign

AAspira/ons


Decide

Build

Learn

Mea

sure


Service)


ENVIRONMENT






SYSTEM)

Cost;Defect;Pain(-)


ENVIRONMENTWHEN?


Decide

Build

Learn

Mea

sure

D:Desirability

V:Viability

F:Feasibility


Service)







SYSTEM)

Cost;Defect;Pain(-)


ENVIRONMENTWHEN?


Decide

Build

Learn

Mea

sure

D:Desirability

V:Viability

F:Feasibility


Service)


Supplier Customer






SYSTEM)

Cost;Defect;Pain(-)


ENVIRONMENTWHEN?


Decide

Build

Learn

Mea

sure

MARKETING&SALES

FINANCE

PRODUCTDEV.


Service)


Supplier Customer






SYSTEM)

Cost;Defect;Pain(-)


ENVIRONMENTWHEN?


Decide

Build

Learn

Mea

sure

CUSTOMERGROWTHENGINE

VALUEENGINE

ENTERPRISEENGINE


Service)


Supplier Customer

WHO-SystemCards(Circular)



WHERE?WHEN?

WHO-SystemCards(Circular)CommunityProblemSolving&ProjectManagement(CPSPM)


HOW WHAT

WHY


WHERE?WHEN?



HOW WHAT

WHY


WHERE?WHEN?



HOW WHAT

WHY


WHERE?WHEN?

WHO



HOW WHAT

WHY


WHERE?WHEN?


SYSTEM)



HOW(Feasibility)

WHAT(Desirability)

WHY(Viability)


WHERE?WHEN?


SYSTEM)



HOW(Feasibility)

WHAT(Desirability)

WHY(Viability)


WHERE?


SYSTEM)

WHEN?

D N

A


Input

Impact

Output


Processing


WHERE?


SYSTEM)

WHEN?

HOW(Feasibility)

WHAT(Desirability)

WHY(Viability)

D N

A


Input

Impact

Output


Processing

Revenue;Benefit(+)


WHERE?


SYSTEM)Cost;

Defect;Pain(-)

WHEN?

HOW(Feasibility)

WHAT(Desirability)

WHY(Viability)

D N

A



Impact(Profit;Value(Unit);Trade-off;

Purpose)

Output(Prototype;Product;

Service)





WHERE?


SYSTEM)

WHEN?

HOW(Feasibility)

WHAT(Desirability)

WHY(Viability)

D N

A


Cost;Defect;Pain(-)


Impact(Profit;Value(Unit);Trade-off;

Purpose)






SYSTEM)

WHEN?

HOW(Feasibility)

WHAT(Desirability)

WHY(Viability)

D N

A

ENVIRONMENT


Cost;Defect;Pain(-)

Output(Prototype;Product;

Service)

Appendix5

BusinessSUCCESSCockpit:EarlierDetectSuccessofaBusinessModelEngine


BusinessSUCCESSCockpitVisuallyProfiletheBALANCEofaBusinessModelEngine

0

2

4

6

8

10

CUSTOMERENGINESUCCESS

(Desirability:Happiness)

FINANCIAL/ECONOMIC/SOCIALENGINESUCCESS(Viability:Profit

Margin)

ENTERPRISEENGINESUCCESS(Feasibility:

Ideality)


KeyIdealBusinessProject/IdeaWorstBusinessProject/Idea

10(High)

WHEN?

10(High)