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Mesa Redonda Facultad de Economía y Empresa
Diego Garcia Garcia
December 2012
Managed Services Sector | SPAIN AUGUST 2011
96,000
WHO WE ARE
2
EMPLOYEES OPERATING IN 70 COUNTRIES
#162
RANKING ON THE FORTUNE 500 FOR 2012
$15.8B
GLOBAL IT SERVICES POWERHOUSE
50+
YEARS OF INNOVATION
100+
GLOBAL ALLIANCES WITH BEST-IN-BREED PARTNERS
A GLOBAL IT POWERHOUSE
Managed Services Sector | SPAIN AUGUST 2011
Leading Next-Gen Technology Offerings
Industries
Solutions
Cloud Cybersecurity Big Data & Analytics
Consulting Software
and IP
WHAT WE DO
Public Sector
Energy and Natural Resources
Financial Services
Travel and
Transportation
INDUSTRY EXPERTISE
Applications Services
Healthcare Technology and
Consumer Services
Manufacturing
Business Process Services and Outsourcing
Infrastructure Services
Managed Services Sector | SPAIN AUGUST 2011
Global Scale and Reach
Service Centers (33) (Includes Services Desk Locations and Business Process Services/Outsourcing Centers)
Data Centers (34)
Delivery Centers (24)
HOW WE DELIVER
United States 40,000 Employees
UK 8,000 Employees
Germany 3,000 Employees
Australia 3,000 Employees
CSC has a presence in more than 70 countries
India 23,000 Employees
Managed Services Sector | SPAIN AUGUST 2011
Países con delegación CSC
dentro del Programa Países con delegación CSC
Un certificado Global para una CSC Global
Managed Services Sector | SPAIN AUGUST 2011
Estandares
Marcos de Trabajo y Buenas Practicas
Organización
Mas detalles
Menos detalles
Políticas
Procesos
Procedimientos
Instrucciones de Trabajo
Las busqueda de la Calidad
ITIL
PMI/PRINCE
COBIT
EFQM
…
ISO 9001
ISO 20.000
ISO 27.001
CMMi
…
Mejora Continua
Lean/Six Sigma
…
Managed Services Sector | SPAIN AUGUST 2011
Los estándares y buenas practicas están “convergiendo”, y tienen áreas y requisitos
comunes. Identificando dichas aéreas comunes puedes:
•Comprobar una vez - Asegurar varios estandares
•Perserguir la Calidad “Total”
•Ser eficaz y eficiente
ISO 9001:2000
Management
Systems
ISO 27001
Security
Management
ITIL
ISO 20000
Service Delivery
Managed Services Sector | SPAIN AUGUST 2011
¡Muchas gracias!
Contacto:
Diego Garcia Garcia
Computer Sciences Corporation (CSC)
