ANAM SHAMIM

GROUP MEMBERS

•ANAM SHAMIM•KHADIJA MOHSIN•MAHA ZAFAR•NOUREEN KHAN•SHAMA SALMAN•SYEDA ANAM

“INNOVATORS” PRESENTING PROBLEMS IN A BUSINESS

FIRM

• Title: Problems in a Business Firm• Training Duration: 12 Minutes•Description Time• Introduction 5 minutes•Summary 5 minutes•Conclusion 2 minutes

PRESENTATION

The objective of this Case study is that the Students will able to understand how the Firm solved their problems through the OD approach.

PROBLEM STATEMENTFollowing problems faced by the Company:L: Lack of co-operation between subunitsI: Increasing complaints from customersS: Sagging moraleR: Rapidly increasing cost

•Due to facing these problems, the President of a company confer with an OD Consultant about ways to improve the situation.

SHAMA SALMA

N

SUMMARY CONT’D• The President and the Consultant agreed that certain organizational development efforts might be worthwhile.• They decided that a 3-day Workshop away from the usual routine with Executives and the entire work team, might be an appropriate way to start.

SUMMARY CONT’D• The Consultant spend an hour

interviewing each member of the team.• The purpose of these interviews was to obtain the data around with to build the design of the Workshop.

SYEDA ANAM

SUMMARY CONT’D• Consultant first said that the General

Themes which he had grouped under these problems headings are:

B: THE BOSSM: MEETINGSA: ADMINISTRATIVE SERVICESC: CUSTOMER RELATIONSR: RELATION BETWEEN DEPARTMENTSL: LONG RANGE GOALS

SUMMARY CONT’D•The group then ranked

these problem Themes in terms of importance immediacy and chose the problem areas to work on.•The Consultant was acting more as a Coach then a Moderator.

KHADIJA

MOHSIN

SUMMARY CONT’D

• The group examined both the underline dynamics of each problem area and optimal

solutions to the problems. By making suggestion for breaking

into subgroups.• The group member was supporting

and working together in order to make the Workshop successful.

SUMMARY CONT’D• During the 3-days, the participants

had time for recreation activities such as Jogging, Basketball Swimming etc.• The group also adjourned for a relaxed Dinner and Socializing.• It seemed to the Consultant that the group experienced a sense of team spirit.

NOUREEN KHAN

SUMMARY CONT’DAs a result of Workshop the group

Morale was up and Customer complains and Cost was beginning to go down.

But still have a Long way to go, including making Staff meetings more Effective.

SUMMARY CONT’D

• The 3-months review session with the consultant showed significant progress had been made on some action steps.• However, improvement seemed to be bogged down, particularly in areas requiring the president to delegate certain functions to key subordinates.

MAHA ZAFAR

SUMMARY CONT’D

• During the following years, the Top Management make an annual 3-days “Problems-solving workshop” involving the consultant.• The consultant and the human

resource director began to work as a consultant team to the organization in which human resource director perform to role of “Change Agent” .

SUMMARY CONT’D• Manager could request to attend

specialized seminar as budgeting and finance, group dynamics and long range planning.• H.R director performed many roles as OD consultant and as coordinator of the traditional H.R function.

• In a nutshell we can say that this Firm has conducted 3-day Workshop and 3months session by a OD Consultant to overcome their major problems.• This OD approach shows

significant progress for the development of the Firm.• Due to co-operative scheme,

Morale and Team spirit of the workforce has boost up.