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Not Your Father’s e-Learning New Paths to Learning in the Digital Age
Tom GramSenior Director, Learning Services Sept 22, 2015
Business and Technology Trends
Big Data/Analytics
Social Media
Mobile Technology
Cloud
Consumerization
The Learning Function: Adapting to Change?
Conference Board of Canada
“Companies in Canada need to
adjust their learning programs
to accommodate the
technologically savvy
background of the generation,”
said Stephanie Chow, a 25-
year-old employee at a
financial services company in
the Greater Toronto Area.
“The days of click-heavy
modules with recorded,
monotonous voices are gone.
There should be videos, mobile
apps, online Q&A sessions,
online department spotlights
and LinkedIn connections,” she
added.
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Informal Learning
Social Learning
Mobile Learning
Gaming and Simulation
Performance Support
NEW PATHSTO LEARNING
IN THE DIGITAL AGE
Informal Learning
• Doing
• Asking questions
• Receiving feedback
• Discussing
• Observing
• Collaborating
• Researching
• Refining skills
• Coaching others
Expert
Novice
Time
T
Formal training event
Informal Learning
Social Learning
Mobile Learning
Gaming and Simulation
Performance Support
NEW PATHSTO LEARNING
What is it?
• Leveraging social media tools for
learning and performance support
Tools
• Social networks
• Blogs and micro blogs
• Wikis
• Media Sharing
• Discussion
New skills for the Learning Pro
• Community design
• Content duration
• Discussion facilitation
• Facilitate user generated content
• Everyone a teacher/everyone a
learner
Social Learning
4 Ways to use Social Media for Learning
Formal Learning
Communities of
Practice
Structured communities
used to discuss, share
and learn topics of
common interest
Supporting
Formal Learning
Social Media tools
made available in
conjunction with formal
learning programs
Asynchronous
ILT
Collaborative learning
activities are an integral
part of a formal learning
program
Informal Learning
Personal
Workflow
Social business tools
used in the
accomplishment of
work tasks
Informal Learning
Social Learning
Mobile Learning
Gaming and Simulation
Performance Support
NEW PATHSTO LEARNING
Mobile Learning
What is it?Leveraging portable devices
to for on-demand learning
and performance
New skills for the Learning Pro• Task and context analysis
• Information design
• Performance support
• Responsive design
DevicesLaptop
Performance
Support
• Decision support
• Procedure guides
• Job aids
• Checklists
• Performance apps
• Reminders
• Alerts
Information
Access
• Videos
• Podcasts
• Photos/images
• Presentations
• Documents
• Reference
• eBooks
• User-generated
content
Communication
• Social networking
• Conferencing
• Coaching
• Feedback
• SMS
• CoP participation
Learning
• Micro-Learning
• Quizzes
• Assessment
• Games
• Simulations
• ILT support
4 Types of Mobile Learning
Informal Learning
Social Learning
Mobile Learning
Gaming and Simulation
Performance Support
NEW PATHSTO LEARNING
Learning Gamification
What is it?
• Applying game mechanics to
achieve learning goals
Types
• Independent vs social games
• Gaming in the learning
• Gaming to reward learning
New skills for the Learning Pro
• Game mechanics
• Gaming platforms
• Discovery learning
• Authentic tasks
Social Games
Social Competition
Challenge LevelsPoint and
Rewards
Learning Content
Learning
Challenges
(Leader board)
Simulations
What is it?
• Immersing learners in simulated
tasks, scenarios and problems
Types:
• System/process
• Behavioural
• Decision making
New skills for the Learning Pro
• Task and system modeling
• Authentic practice design
• Realistic feedback design
Informal Learning
Social Learning
Mobile Learning
Gaming and Simulation
Performance Support
NEW PATHSTO LEARNING
Performance Support
What is it?
• Real time guidance and support
of work tasks
Examples:
• Electronic job aids
• Process guides
• Ask the expert
• Electronic Reference
• Coaches and advisors
• Decision aids
• Micro Learning
Key skills for the Learning Pro
• Performance thinking
• Guide performance to reduce
need to training
Performance Support
“I Want-to-do Moments”
Mosher and Gottfredson’s Performance Support Pyramid
Summary
• Digital technologies are transforming businesses in all
industries. Is Learning and Development next?
• Social business platforms are making their way inside our
organizations
• A new generation of employees are networked, digitally
literate, ready to learn and impatient with current
approaches
• Knowledge and skills are as important as ever
• New paths to learning are ready to replace the old
• Learning professionals have a responsibility to adapt to
changing realities
• Now is the time to say goodbye to your father’s eLearning
Tom GramSenior Director, Learning Services
@tomgram1
performancexdesign.wordpress.com
ca.linkedin.com/in/tomgram
