Home Producer Customer Service Administrative/Agency Owner Product By StateHome

Personal Lines Learning Paths for Agency Staff

These Learning Paths provides on-demand and virtual solutions to help your agency win with Nationwide.

These courses will prepare you to:• View your customers’ information in Agent Center and

PolicyCenter• Quote and bind Auto and Property policies• Collect and store trailing documents• Problem-solve administrative tasks

Click on the tabs above to select your role and get started!

Open and Save the Agency Checklist to track your progress.

Home Producer Customer Service Administrative/Agency Owner Product By State

Personal Lines Learning Path for Sales Producers

Producer

This Learning Path provides on-demand and virtual solutions to help you successfully sell Nationwide.

Click on the links below to get started!

PolicyCenter Fast TrackStart quoting in PolicyCenter

Nationwide Express DemoGet started with Nationwide Express

Live Training CalendarAttend a live training to build confidence

Home Producer Customer Service Administrative/Agency Owner Product By StateCustomer Service

Personal Lines Learning Path for Customer Service Associates

This Learning Path provides on-demand and virtual solutions to help you successfully service Nationwide policies.

Click on the links below to get started!

PolicyCenter ServicingGet started with PolicyCenter (15 min. video walkthrough)

Billing ResourcesBuild your knowledge of common billing tasks

Activities and Desktop InformationComplete policy management activities with confidence

Live Training CalendarAttend a live training to enhance your skills

Home Producer Customer Service Administrative/Agency Owner Product By StateAdministrative/Agency Owner

Personal Lines Learning Path for Administrative/Agency Owner

This Learning Path provides on-demand and virtual solutions to help you successfully navigate Nationwide system administration and compensation.

Click on the links below to get started!

Navigating NationwideFind Nationwide system administration resources

SAP SalesCloud CommissionAccess commission and compensation resources

Live Training CalendarAttend a live training to connect with Nationwide

Home Producer Customer Service Administrative/Agency Owner Product By StateProduct By State

Personal Lines Learning PathProduct by State

This Learning Path provides on-demand and virtual solutions to help you successfully navigate your Nationwide compensation.

Click on the links below to get started!

State-Specific SolutionsView state-specific job aids and tutorials

Features and Discounts Highlight SheetsHighlights of features and discounts for Auto and Property products listed by state

Live Training CalendarAttend a live training to connect with Nationwide

Agency Learning Checklist

Systems

Introduction to Nationwide PL Quoting

PL PolicyCenter Servicing

Telematics

Smart Suite Training

Instructions: The following modules are designed to build your knowledge of Nationwide’s systems and products. Click the module title to launch the course. Use the checkmark to identify the courses you’ve completed.

If you prefer to see the process in action, or if you have questions for a trainer, use the links below to register for a live virtual session.

Product

Learn about Nationwide policy contracts

One Product Modules (State Specifics)

Agent Center

Available Feature by State (Download List)

Features and Discounts Highlight Sheets

Telematics

SmartRide

SmartRide (Device and Mobile)

Systems

Agent Center

Basic Navigation Demo

PolicyCenter

Auto Submission

Property Submission

Umbrella Submission

PolicyCenter Servicing

Billing

Agent Center Billing Key Features

Self-Guided Onboarding Live Virtual Onboarding

Building Effective Sales Techniques (BEST)

Click to access the BEST Sales Skills training schedule and on-demand videos

Build Rapport

Identify and Assess Needs to Sell the Solution

Address Apathy and Resolve Concerns

Make the Sale and Own the Next Steps

Selling With Confidence

Videos, Job Aids, and Sessions Registrations can be accessed from the Fugent website: https://nationwidepl.fugent.com