No single vendor can own the future of work

No Single Vendor Owns

the Future of Work

@CerysHearsey / @Postshift

*Shift: a journey

A bit about me

Head of Consulting@PostShift My job: make complex thoughts into simple projects

(Unsurprisingly) The future of work changes everything…‣ customer engagement ‣ products & services ‣ enterprise IT ‣ business models ‣the nature of the firm

SOCIAL TECHNOLOGY

‣Social Business strategy‣E2.0 / SocBiz platforms‣Use cases / process surrounds‣Adoption & awareness

social tech as the entry point

ORG DESIGN

‣Agile / podular teams‣Networks and communities‣Open / data-driven working‣Customer / market pull

SOCIAL TECHNOLOGY

FUTURE OF WORK

‣New roles and tasking‣Network-centric leadership‣Business model innovation‣New business structures

ORG DESIGN

SOCIAL TECHNOLOGY

Structure

•Decentralised •Resilient •Adaptive &

Emergent •Networked •Service-

oriented

Culture

•Open •Customer-

centric • Innovative •Experience-led •Purposeful

Practice

•Agile & Iterative •Data-driven •Collaborative •Task-focused •Podular

Digital needs new organisational attributes

Leadership

•Curious •Situational • Inclusive •Serving •Connected

http://postshift.com/diagnostic



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Most large orgs lack a future of work tech strategy

Orgs are simplifying (or trying)

Its almost like we re-wound to 2005…

Problem 1: what tool to use when?

Problem 2: poor user experience when crossing tools

some of our workforce expects faster-paced

change… how can we cope with that?

speeds

Synchronous

• Chat

• Real-!me collabora!on

• Co-ordina!on

Semi-synchronous

• Messaging

• Social Networks

• Project collabora!on

Asynchronous

• Storage

• Search

• Documenta!on

• Long-term collabora!on

scale/intimacy

Macro: cruising and surveying networks

• Exper!se loca!on

• Topic-based filtering

• Search & find

Meso: personal networks & loose !es

• Signals & sharing

• Status updates

• Messaging

• Recommenda!ons

Micro: finding people and working together

• Collabora!on

• Co-working

• Private messaging & chat

• Real-!me presence

Building a layered ecosystem

Layer 1: the Hub

Layer 2: enterprise-level solutions

Layer 3: team point solutions

Layer 4: individual productivity tools

Layering up

Use cases using the right tool for the right job

but this still doesn’t go far enough in creating an

ecosystem for the future of work


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As a leader, I need to share industry informa!on and

ideas with a wide network, so that I can help people

understand the market and our compe!tors be"er.

As a HR specialist, I need to support the crea!on of agile

teams with appropriate policies and governance, so that

the organisa!on can have the flexibility to innovate and

grow.

As an employee, I need access to a full skills and

capabili!es catalogue, so that I can iden!fy informal

learning opportuni!es.

example capabilities

four approaches to defining target organisational

capabilities

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mapping capabilities

the future of work requires a holistic view

Core Systems

Master Data S’ware Services/

ProcessesSkills/ People Products Capabilities

a final thought


37

the shadow org: your future firm

Questions?


