PCL LESSONS LEARNED

www.pcl.com  @PCLConstruc2on  

WELCOME

Darcy  Belanger  Manager,    Digital  Communica2ons  PCL  Construc2on  dbelanger@pcl.com                @darcybelanger  

Rebecca  Ma  Digital  Communica2ons  Specialist  PCL  Construc2on  rlma@pcl.com                @becksy21    

AGENDA

•  Overview  of  PCL  Construc;on  •  PCL  Connects  Rebuild  Project  •  Challenges  •  Solu;ons  •  Ques;ons  

OVERVIEW OF PCL CONSTRUCTION

Founded  1906  

Focus  Areas  Over  $7.5  billion  in  opera2ons  across      three  key  markets:      •  Commercial  Buildings  

   •  Civil  

   •  Heavy  Industrial  

 

Personnel  4,400  full-­‐2me  professional  and      administra2ve  staff    

 More  than  10,000  hourly  trades  people  

Loca2ons    30+  loca2ons  around  the  world    

6  

Staples  Center,  Los  Angeles  

Mall  of  America,  Minneapolis  

INTRANET REDESIGN PROJECT

PCL  Connects  Evolu2on  

+  over  80  publishers  

v2.0  •  SharePoint  2003  •  Custom  Development  

11  

2004  

v2.0  •  SharePoint  2003  •  Custom  Development  

2011  

v3.0  •  SharePoint  2010  •  Custom  Development  •  FAST  Search  

EXECUTIVE ENGAGEMENT

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“The  mission  of  PCL  Connects  is  to  provide  an  authorita.ve,  comprehensive,  and  collabora.ve  one-­‐stop  des4na4on  for  .mely  and  accurate  informa.on  in  a  way  that  is  easy-­‐to-­‐find,  secure,  and  customized  so  that  employees  have  access  to  the  informa4on  and  knowledge  they  need  to  help  them  work  more  produc4vely  and  develop  stronger  

connec4ons  with  their  peers.”  

CONTENT CLEAN UP AND MIGRATION

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↓50%  

Stakeholder  Engagement  

Over  1000  employees

 across  25  distr

icts  

and  14  Corporat

e  Departments  

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VS.  

METADATA DISPLAYED IN SEARCH RESULTS

FINDABILITY CHALLENGES

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Search  Sucks!  

Is  there  a  way  to  provide  comments  

on  content?  

There’s  too  much  informa;on   I  can’t  find  

anything!  

Our  naviga;on  is  confusing  

50%  

70%  

73%  

98%  

TOP 5 BUSINESS CHALLENGES LESSONS LEARNED AND BEST PRACTICES

LESSON #1

It  is  hard  to  maintain  a  decentralized  publishing  model  with  a  highly  customized  intranet  •  Too  sophis2cated  -­‐  Heavy  reliance  on  good  publishing/applica2on  of  metadata  to  make  the  site  work  

•  AZri2on  in  publisher  pool  

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SOLUTION

•  Central  publishing  service  •  Iden2fy  and  select  stronger  publishers,  and  promote  the  importance  of  the  skillsets  they  offer  

•  Leverage  SharePoint  automated  features  for  publishing  to  make  the  publishing  process  easier  (auto  expiry)  

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LESSON #2

Change  management  and  adop;on  is  a  big  job  • Had  a  robust  adop2on  and  change  management  plan  for  roll-­‐out  •  Enthusiasm  for  suppor2ng  the  intranet  started  to  fade  a^er  the  launch  •  Lacking  district  advocates  in  senior  leadership  posi2ons  •  True  advocates/evangelists  are  hard  to  find  

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SOLUTION

Ongoing  Internal  Marke;ng  and  Promo;ons  •  Ongoing  promo2on  to  exec  group  and  stakeholders  of  Connects  as  a  viable  and  cri2cal  business  tool  

•  Regular  internal  blogs  •  Friday  Digest  •  New-­‐hire  onboarding  (screencasts)  

 

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LESSON #3

Develop  a  clear  development  process  for:    •  bug  fixes  •  ongoing  enhancements  

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SOLUTION

Solu;on  Delivery  Framework  •  Long-­‐term  look  ahead  plan  for  development  with    

•  Approvals  •  formal  budget,    •  accountability,  and    •  priori2za2on  process  

•  Internal  workflow  process  for  with  documenta2on  

•  Dedicated  resources  for  maintenance,  basic  enhancements,  and  major  ini2a2ves  

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LESSON #4

Lack  of  governance  •  It  used  to  be  the  wild  west  

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SOLUTION

•  Create  a  living  a  governance  document  •  Define  key  stakeholders  •  Have  a  single  execu2ve  authority  to  make  final  

decisions  •  Solu2on  Delivery  Framework  allows  for  agile  

response  to  issues  as  they  arise  

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LESSON #5

Be  prepared  for  friendly  fire  •  Culture  of  “self-­‐appointed”  informa2on  architects  

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SOLUTION

•  Consulta2on,  solu2ons,  and  educa2on  through    the  implementa2on  of  a  “Connects  Lead”  

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SUMMARY OF LESSONS LEARNED

1.  Have  a  core  group  of  skilled  publishers  AND  a  centralized  publishing  service  

2.  Never  stop  the  change  management/adop2on  process  

3.  Have  a  process  and  team  devoted  to  the  ongoing  evolu2on  of  your  intranet  (Solu2on  Delivery  Framework)  

4.  Have  an  ac2ve  execu2ve  sponsor  in  addi2on  to  a  governance  document  

5.  Assign  an  “Intranet  Lead”  to  be  the  point  of  contact  with  internal  stakeholders  

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QUESTIONS?

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Darcy  Belanger  Manager,  Digital  Communica2ons  PCL  Construc2on  dbelanger@pcl.com                  @darcybelanger  

Rebecca  Ma  Digital  Communica2ons  Specialist  PCL  Construc2on  rlma@pcl.com                @becksy21