View
265
Download
2
Embed Size (px)
DESCRIPTION
Infographic: Are you an M-Shopper? Understanding how they use smartphones in the store.
Citation preview
Center on Global Brand Leadership
www.gsb.columbia.edu/globalbrands www.aimia.com
NOT ALL M-SHOPPERS ARE THE SAMEEveryone standing in a store aisle holding a smartphone isn’t using it to “showroom” — i.e. compare product prices to grab the best deal online. Discover the five unique types of mobile-assisted shoppers (M-Shoppers)…
Exploiters 6.1% “Premeditated about lower prices”
Savvys 12.6% “Calculating, but persuadable”
Price-Sensitives 19.4% “Don’t plan, but always opt for deals”
Traditionalists 30.2% “Prefer the in-store shopping experience”
Experience-Seekers 31.7% “Value the best experience, not just price”
will showroom for free shipping
have scanned a QR or bar code in-store
more likely than other M-Shoppers to contribute an idea to the store
Download the full Showrooming and the Rise of the Mobile-Assisted Shopper report — which surveyed 3,000 leading-edge consumers in the US, UK, and Canada — to learn more about these M-Shoppers and the strategies that can keep smartphone-wielding shoppers purchasing products from your store: http://j.mp/Mshoppers
more likely than other M-Shoppers to showroom because of online loyalty rewards
more likely than other M-Shoppers to compare prices in-store
can be swayed to purchase in-store with a price-matching offer
can be swayed to purchase in-store with a reward points offer
are motivated to purchase in-store by exclusive store events
have not showroomed in the past 12 months
more likely than other M-Shoppers to prefer shopping locally
© 2013. All Rights Reserved.
THE NEW M-SHOPPERS: UNDERSTANDING HOW THEY USE SMARTPHONES IN THE STORE
$ $
of today’s consumers use mobile devices in stores to assist their shopping experience
of M-Shoppers are more likely to buy a product in the store when they find online reviews on their smartphone
of M-Shoppers are more likely to purchase products in-store despite equal or cheaper prices online when they are a loyalty program member
21% 48%60%
WHO ARE M-SHOPPERS?
WHAT ARE THEY SEEKING?
DO LOYALTY PROGRAMS MATTER?
58%1.7x
45%1.3x
76% 68%
1.2x43%
100% 1.8x
of M-Shoppers are over 29 years of age
of M-Shoppers regularly seek online information in stores for products under $50
of M-Shoppers will join loyalty programs to receive special offers on their mobile device
74% 55%36%