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I presented this lecture on Listening and Empathy to my Fundamentals of Technical Presentations class of 300 students. It covers material in Daniel Pink's A Whole New Mind and in our customized course textbook.
Citation preview
Public Speaking for Technical Presentations
AWNM, Chapter 7: EmpathyTextbook Chapter 13: Listening
A Whole New Mind (AWNM)http://www.onbeing.org/blog/an-empathy-video-that-asks-you-to-stand-in-someone-elses-shoes/5063
Empathy is the ability to imagine yourself in someone else’s position and to intuit what that person is feeling. It is the ability to stand in others’ shoes, to see with their eyes, and to feel with their hearts.Is it the same as Sympathy?What is the difference?
A Whole New Mind (AWNM)
Men, Women, and Empathy• Who’s more empathic?• Tied to brain differences (Simon
Baron-Cohen).• Systematizing: exactness,
excellent attention to local detail.• Left Brain = Male Brain• Empathizing: inexactness,
attention to the larger picture, context, with no expectation of lawfulness.• Right Brain = Female Brain
What to DO?
A Whole New Mind (AWNM)
Empathy Can Be Learned.• Cognitive Empathy:
perspective-taking; concentrating on the situation from their side• Affective Empathy: Feel WITH
them. Work to imagine how they feel. This comes through practice.• What precedes most instances
of empathy is the DECISION to empathize.
Chapter 4
Listening:the process of receiving,
attending to, and assigning meaning to aural and visual
stimuli
1.Everyday Importance of Listening
2.The Process of Listening
3.5 Ways of Listening
4.4 Main Listening Styles
5.Barriers To Listening
6.Conversational Narcissism
7.Dialogue
8.Improving Your and Your Audience’s Listening
What We Will Discuss:
Listening Relative to Other Types of Communication
24
20
13
9
8
8
75 Listening
Speaking
Internet
Writing
Reading
Television
Telephone
SMCR Model of Communication
How do you think Listening is important in the following contexts?
College Success in workforce Interpersonal communication Improving your public
speaking skills
Everyday Importance of Listening to . . .
TedTalk: http://www.youtube.com/watch?v=cSohjlYQI2A
1. Receiving Hearing with your
ears/reading/watching2. Responding
Verbal and nonverbal cues that we are attending
3. Recalling What we take away
4. Rating How we evaluate it
The 4 “R”s of Listening
11
5 Ways of Listening1. Discriminative
• Distinguish the auditory and visual stimuli
2. Comprehensive• Understand the message in order
to retain, recall & maybe use info later on
3. Therapeutic• Give help to a person who needs
to talk through a concern
4. Critical• Evaluate the merits of the
message
5. Appreciative • Obtain sensory stimuli or
enjoyment
12
4 Main Listening Styles
1. People-oriented• High regard for other’s feelings• Seek to find common ground
with speaker
2. Action-oriented• Like info that is concise,
succinct, free from mistakes
3. Content-oriented• Prefer challenging and complex
messages
4. Time-oriented• Prefer brief listening
encounters
13
Barriers To Listening
Bias Defensive
listening Ambushing Message
Overload Lack of
Interest Listening Gap Focus On Self
Conversational Narcissism The ways American
conversationalists act to turn the topics of ordinary conversations to themselves without showing sustained interest in others’ topics (Charles Derber)
Penelope:http://www.hulu.com/watch/52192
Conversational NarcissismSource: Kenneth A. Cissna (1994). Communication and the ground
of dialogue.
Dialogue involves: View the other person as a
unique, rather than interchangeable part of an event
Encountering the unmeasureable aspects of the other: feelings, emotions
Perceiving the other as a choice-maker who initiates action, rather than simply as a reactor
DialogueSource: Kenneth A. Cissna (1994). Communication and the ground
of dialogue.
Paraphrase Exercise: Should students and teachers with concealed carry permits be allowed to carry weapons at UCF?1. Person # 1 gives their opinion.2. Person #2 paraphrases #1 “So What
You’re Saying Is” then asks them “Did I get that right?” Person #1 says yes or no. When they say yes, Person #2 gives their opinion.
Improving Listening
Ask questions to evaluate meaning
Use Dialogue Enhancers
Look For Cues Use elaboration
strategies Choose to focus Be aware of
fallacies, credibility and appeals
Active Listening
18
Facilitating Increased Listening
If you want audiences to listen: Have a strong &
relevant message Use confident language Offer opportunities for
clarification Assume your audience
may not have the same listening style as you
19
•Empathy•Everyday Importance of Listening•The Process of Listening•Systems Model•5 Ways of Listening •4 Main Listening Styles•Barriers To Listening•Conversational Narcissism•Dialogue•Improving Your and Your Audience’s Listening
Summary
Listening Ted Talkhttp://www.youtube.com/watch?v=cSohjlYQI2A
Penelope:http://vimeo.com/30933643
Empathyhttp://www.onbeing.org/blog/an-empathy-video-that-asks-you-to-stand-in-someone-elses-shoes/5063