Active ListeningActive Listening

Listening SkillsListening Skills

Listening for understanding is key to all questioning, Listening for understanding is key to all questioning, feedback, empathy or emotional awareness skills.feedback, empathy or emotional awareness skills.

Listening for understanding requires the following;Listening for understanding requires the following;

HH HearHear

AA AttendAttend

II InterpretInterpret

RR RespondRespond

HearHear Make the space to hear what they are Make the space to hear what they are sayingsaying

AttendAttend Make the time to devote attention to what Make the time to devote attention to what they have to saythey have to say

InterpretInterpret Create an understanding of what is Create an understanding of what is askedasked

RespondRespond Respond appropriatelyRespond appropriately

EQEQ

Emotional IntelligenceEmotional Intelligence

What is Emotional Intelligence?What is Emotional Intelligence?

Self awareness of your personal Self awareness of your personal actions in a social interactionactions in a social interaction

Awareness of the other person in a Awareness of the other person in a social interactionsocial interaction

Ability to show empathyAbility to show empathy

Ability to read the tone/culture of a Ability to read the tone/culture of a roomroom

Those with high emotional Those with high emotional intelligence will hold back their intelligence will hold back their

knowledge to get the best out of knowledge to get the best out of others.others.

Sir John WhitmoreSir John Whitmore

The Four Skills of Emotional The Four Skills of Emotional IntelligenceIntelligence

As a Facilitator, are you Aware of how you are As a Facilitator, are you Aware of how you are Communicating?Communicating?

1.1. Working in small groups, look at the following Working in small groups, look at the following photographs and discuss what message you photographs and discuss what message you think the presenters are portraying.think the presenters are portraying.

2.2. What items/actions are portraying that What items/actions are portraying that message?message?

3.3. For your future role as a facilitator, what For your future role as a facilitator, what message would you like to portray and how message would you like to portray and how might you achieve this?might you achieve this?

When it comes to emotions, we When it comes to emotions, we cannot cannot notnot communicate communicate

Daniel ColemanDaniel Coleman

Reading Facial ExpressionsReading Facial Expressions

There are considered to be 7 basic emotions There are considered to be 7 basic emotions that our facial expressions can show.that our facial expressions can show.

Can you think of the 7 different expressions:Can you think of the 7 different expressions:1.1.2.2.3.3.4.4.5.5.6.6.7.7.

Facial Expressions

Expression;

Expression;

Expression;

Expression;

Expression;

Expression;

Small Group Activity:Small Group Activity:

Place yourselves in actual situations and note down (as Place yourselves in actual situations and note down (as a facilitator) what actions or signals you would like a facilitator) what actions or signals you would like to be aware of in the following circumstances:to be aware of in the following circumstances:

1.1. Starting a workshop or presentationStarting a workshop or presentation

2.2. Presenting/facilitating during the workshopPresenting/facilitating during the workshop

3.3. Interacting at a recessInteracting at a recess

Reading Body LanguageReading Body Language

1.1. In small groups come up with at least 5 different In small groups come up with at least 5 different expressions of body language you (as a expressions of body language you (as a facilitator) might identify in a group. (Balance of facilitator) might identify in a group. (Balance of good and bad body language)good and bad body language)

2.2. What do you think each expression means?What do you think each expression means?

3.3. What are some ways to manage each situation?What are some ways to manage each situation?

How do we Develop ‘Self Awareness’?How do we Develop ‘Self Awareness’?

What is a key to developing any area of What is a key to developing any area of oneself?oneself?

(Be open to and have the desire to receive feedback)(Be open to and have the desire to receive feedback)

Types of feedback:Types of feedback:

Self Analysis (KISS tool or SWOT tool)Self Analysis (KISS tool or SWOT tool)

Self reflection (reverse moment tool; outcome-Self reflection (reverse moment tool; outcome-cause)cause)

External feedback (formal and informal)External feedback (formal and informal)

DiscussionDiscussion

In the process of developing ‘self In the process of developing ‘self awareness’ what types of personal awareness’ what types of personal awareness will be required?-awareness will be required?-

a) Visual awarenessa) Visual awareness

b) Auditory awareness b) Auditory awareness

c) Kinaesthetic awarenessc) Kinaesthetic awareness

d) Reading and writing awarenessd) Reading and writing awareness

Sympathy vs EmpathySympathy vs Empathy

SympathySympathy Ability to share another's Ability to share another's feelingsfeelings

EmpathyEmpathy The ability to identify with, The ability to identify with, and and so understand, a person or so understand, a person or thing.thing.

Which would be more suitable in the role of Which would be more suitable in the role of a facilitator?a facilitator?

What is likely to occur if you sympathise What is likely to occur if you sympathise with a group or person?with a group or person?

EmpathyEmpathy

In small groups discuss the following;In small groups discuss the following;

As a facilitator…..As a facilitator…..

At what times would you need to show At what times would you need to show empathy?empathy?

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How do we Develop Empathy?How do we Develop Empathy?

As a whole group discuss how you As a whole group discuss how you might go about developing might go about developing ‘EMPATHY’‘EMPATHY’

ReviewReview

In small groups highlight the main In small groups highlight the main points to take away from this points to take away from this module.module.

One person from each group shall be One person from each group shall be nominated to facilitate the review nominated to facilitate the review and reporting within the group.and reporting within the group.