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Understanding the Process Decision Program Chart Quality Tools Series 2016

Dr. Sharon L. Burton, DBA, LSSBB, HCS, SWP

Goal

The goal of this lesson is for users to understand the Process Decision Program Chart (PDPC) as a quality and business process improvement tool.

Learning Objectives

At the end of this lesson users should be able to Articulate the usage of a PDPC Explain how to develop a PDPC Demonstrate the development of a PDPC

What is a Process Decision Program Chart?

Process Decision Program Chart (PDPC): Originated as one of Japan’s Seven (7) tools for

management and planning Distinguishes possible issues within a plan under

development May be built vertically or horizonally

What is the Value of a Process Decision Program Chart?

Within the PDPC, countermeasures are developed to avert or counterbalance predetermined issues.

Creation Time to Allot for PDPC Diagram

From Start to Finish Allow 5 hours:• Data Collection: 1-3 hours• Diagramming the PDPC: 1 hour• Walk through of PDPC with Stakeholders: 1 hour

How to Develop a PDPC?Break task down by hierarchy using a Tree Diagram.

How to Develop a PDPC?

How to Develop a PDPC?

How to Develop a PDPC?

How to Develop a PDPC?

Take a minute toreview this

diagram

How to Develop a PDPC?PDPC extends a couple of levels to identify risks and countermeasures for the bottom level tasks.

How to Develop a PDPC?

How to Develop a PDPC?

How to Develop a PDPC?

How to Develop a PDPC?

NOTE:

Countermeasures are

shaped as clouds

because of their

uncertainty

Bibliography

Learning ObjectivessAt the end of this lesson users should be able to Articulate the usage of a PDPC Explain how to develop a PDPC Demonstrate the development of a PDPC

Learning ObjectivessAt the end of this lesson users should be able to Articulate the usage of a PDPC Explain how to develop a PDPC Demonstrate the development of a PDPC

The Course StructureThe Course Structure• Module 1

• Module 2

• Module 3

• Module 4

Introduction to DMAICR and to the DMAICR process. The first two phases (Define and Measure) of the DMAICR process. (3 days)

The third phase (Analyse) in the DMAICR process. (3 days)

The fourth and fifth phases (Improve and Control) in the DMAICR process. (3 days)

The final phase (Replicate) in the DMAICR process. (1 day)

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