KM Middle East 2012 - Abed Presentation

www.km-me.com [email protected] 1

[email protected]

© Noha Abed 2012 IDSC- Egypt

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Founded in 1985

More than 355 researchers ( 54 Master degree

holders - 34 PhD holders)

Primarily financed by the State Budget

Enjoys institutional code of ethics and

intellectual independence

Brings together an elite of academic

professors, retired public officials, diplomats,

etc whether in its research staff or as an

advisory board member


To Support of public policies and decisions through

carrying out State-of-the-Art Policy Research leading to solutions to the reform and developmental

challenges facing Egypt.

To disseminate Findings and Views through a

regular flow of publications and public events. “

Information Justice”

To create a Societal Debate on issues of relevance

to the Egyptian Citizen.



Policy Level

Societal Level

Tackle specific

policy research

issues with the

aim to contribute

in many ways on

policy making

and political

behaviour in

Egypt

Create societal

debate on key

policy issues

through focus

groups,

workshops,

seminars and

media

appearances


IDSC launched a knowledge management department in January 2009.

Managing Knowledge is essential To improve organizational Innovation and Learning.

Knowledge is the most valuable and strategic resource for a Think Tank.


Instilling Knowledge Sharing Culture

Maintaining existing Knowledge Assets

Developing Knowledge Management Tools

Fostering Organizational Creativity and Innovation



Conflict between KM and other departments

Lack of Top Management Commitment and Support

Rigid, strict and inflexible Policies ( Bureaucracy, routine etc…) that hinders the flow of knowledge between individuals as well as of the groups

Insufficient Understanding of KM nature which is impeding the implementation of KM practices



IDSC Knowledge Gaps

IT Infrastructure

Pitfalls

Learning and

Expertise Turnover

Poor Communication

and Collaboration

Environment

Organizational

Silos



Searching for information often took considerable amounts

of time, without consistent results.

What needs to be done:

Reshaping KM internal Content Management system so that

IDSC employees can retrieve the right information at the

right time.

1- IT Infrastructure Pitfalls


Loss of important knowledge when staff members move to

other jobs in the organization or leave the organization.


Using KM tools to retain organizational knowledge

embedded in staff expertise so that it can be available and

known to everyone in the organization.

2- Learning and Expertise Turnover


Insufficient communication and coordination in sharing of

knowledge and experience between IDSC departments.


Improving Knowledge sharing tools and mechanisms to

enhance sharing and putting knowledge into practice.

3- Poor Communication and Collaboration

Environment



Duplication and Overlapping in effort between departments.


Moving from managing silos to managing systems by

identifying knowledge gaps and areas of duplication and

comparing the results of knowledge inventory analysis with

knowledge needs analysis.

4- Organizational Silos


Fostering

Organizational

Culture

Create KM

Societal

Awareness

IDSC

Strategy

Components

Reshaping

Existing KM

Tools © Noha Abed 2012 IDSC- Egypt

Build Supportive Environment where

knowledge is seen an

organizational asset and staff

are encouraged to contribute

to knowledge activities as

part of their core

responsibilities.



Using internal workshops

in order to connect to

"knowledge nodes" both

the knowledge providers

and the knowledge

seekers.

Facilitate the processes of

knowledge transfer

between individuals

within the organization

Internal Workshops © Noha Abed 2012 IDSC- Egypt

Posting a set of

motivational

and inspirational

Quotes in the context

of effective knowledge

management and the

wise application of

knowledge

KM Quotes © Noha Abed 2012 IDSC- Egypt

Reshaping Existing KM Tools

1-Revisit

2-Mapping

3-Taxonomy

4-Reorganize

Achieving Useful

Content


Reorganize Knowledge Access Internally


What do we

have?

Who is doing

what ?

Where to find

it?

Exploit and Organize existing Knowledge

owned by each worker

and Department in the organization.


Organizing a

series of KM

Conferences

and

Workshops


Presenting the hot issues and

initiatives in applying

Knowledge Management to the

organization and Egyptian

Society.




Policies adopted don’t necessarily

reflect public values and concerns

Citizens sometimes lack trust in

evidence utilized by governments

Policy Level:

Societal Level:


Supporting the Organization role as a Knowledge Bridge

between the Egyptian Cabinet and the Society



Add On

KM

Strategy

Improving

Research Agenda

Link Research

Agenda to Society

Needs Reorganize External

Knowledge Access


Understanding Today’s STAKEHOLDERS and

Meeting their NEEDS

Build Societal Engagement with the Research Agenda © Noha Abed 2012 IDSC- Egypt

Identify Key Knowledge Areas and Potential Research

Integration

Mapping Hot issues

Opinion poll Social issues Political Issues

Egyptian society

changes after the revolution

Egyptian revolution in the eyes of some of

The World's People (report)

Community of bullying and its regulated mechanisms

Trends of political and social changes in the

Egyptian society (study)

Opinion poll on confidence in some institutions

( poll)

Revolution Coalitions and the emerging

of social elites (study)

Egypt: Internal situation …

Follow-up / proposals (Bulletin)

Poll about Egypt's relations with

some countries (poll)

Has there been a change in Egyptian

personality? (Study)



Managing Existing Knowledge and Improving KM Tools


Knowledge Management is a long Journey that

needs Belief , Team Work and Support.

People are the Engine of Knowledge: People

should understand what is KM so they can

support it.

Capturing knowledge about Customers-

Stakeholders, is critical for success so

Understanding customers' needs is essential.

Without KM Efforts Internally and Externally

for Think Tanks there would be no Chance for

Success.


"Ensuring that the right people have the right

knowledge at the right time simply make sense"




Business

KM Middle East 2012 - Abed Presentation