KM Middle East 2015 Suliman Hawamdeh

www.km-‐me.com info@km-‐me.com 1

Suliman Hawamdeh College of Information

University of North Texas

KM Technologies and the

Integration of Theory into Practices

Explicit Knowledge

““Information””

Undocumented Knowledge

Implicit Knowledge ““Know How & Know Who””

The Complex Nature of Knowledge

Documented Knowledge

Tacit Knowledge ““Competencies””

Can Be Documented


WHAT IS KM

.. an interdisciplinary approach to dealing with all aspects of knowledge processes including knowledge creation, capture, discovery, organization, retention, sharing and transfer . It encompasses people, technology and organizational practices and processes.

Knowledge Management Processes

q  Knowledge Creation q  Knowledge Sharing/Transfer q  Knowledge Discovery q  Knowledge Organization q  Knowledge Retention q  Knowledge Capture/Acquire


Knowledge Management Practices

q  Knowledge Sharing

q  Communities of Practice

q  Learning Organization

q  Organizational Learning

q  Best Practices

q  Organizational Culture

Source: http://www.tradoc.army.mil/cko/


http://www.k4fun.anacel.com/2010/02/01/knowledge-and-knowledge-management-in-a-nutshell/

http://www.k4fun.anacel.com/2010/02/01/knowledge-and-knowledge-management-in-a-nutshell/

Competency


KM technologies are broadly defined which enhance

and enable knowledge processes (create, share,

acquire, retain, organize, discover and utilize). It

also supports knowledge practices through

facilitating social interaction and networking.

Increase communication and collaboration among

diverse and integrated platforms. Assist with

information gather, information extractions,

knowledge mapping and content management.

KM Tools & Technologies


From Theory To Practice

Theoretical Framewrk

 What theoretical frame guide you practice?  How does a particular theory or model guide your practice?


What is Theory

Theory is a set of statements or principles devised to explain a group of facts or phenomena. Accepted principles, and methods of analysis that assists comprehension or judgment

Why Do We Need a Theory?

  The value of a theory is in its ability to identify through analytical thinking, systematic observation or experimentations the critical components that leads to certain outcomes

  Theory helps explain the world around us. It help explain why and how we do things.

  Theory helps knowledge transfer what we do from one person to the another. From one situation to another. From one practice to another.

  Theory helps explain the nature of relationship between various entities or variables

  Theory guides profession and gives context to specific action. It goes beyond opinion or random action


Examples of KM Theories & Models

Organizational knowledge is created through a continuous dialogue between tacit and explicit knowledge via four patterns of interactions, socialization, combination, internalization and externalization.

Organizational Knowledge Creation Theory

Knowledge Spiral Model


http://cognitive-edge.com/library/more/video/introduction-to-the-cynefin-framework/

The Cynefin-Framework

The sense making model of the categorization model. In categorization framework precedes the data where as in sense making data precedes framework

Choo Sense Making KM Model 1998


WIIG Hierarchy of Knowledge

Boisot I-Space KM Model


Boisot I-Space KM Model

Information System & Technology

Info Acquisition & Content Management

Info & Knowledge Sharing

Info & Knowledge Utilization

Value

Investment

Information Management

Knowledge Management

Source: Al-Hawamdeh S. (2003) Knowledge Management: Cultivating Knowledge Professionals. Oxford: Chandos Publishing

KM ROI Model


KM in Police Work   Tulsa Police : Project Based KM. http://www.tryonassoc.com/pdffiles/Paper%20-%20Project-

Based%20KM.pdf

  Singapore Police: Knowledge management in the public sector: principles and practices in police work Journal of Information Science, Oct 2001; 27: 311 - 318

Tulsa Police Department


Tulsa Police Department

Enhancing the Capabilities of the Police Workforce, Singapore

Knowledge management in the public sector: principles and practices in police work Journal of Information Science, Oct 2001; 27: 311 - 318


Information Competencies

Performance

Value-Added Knowledge

Information

Performance

Competencies


Training


Information

Performance

Competencies



Competencies

Tacit Knowledge

Information Competencies

Information

Performance

Competencies

Tacit Knowledge


R1

Knowledge Sharing




Information

Performance

Competencies

Tacit Knowledge

Ability to Learn

R1

Effort to Learn

Recognition that knowledge

is important Willingness

to Learn

Performance


Information

Performance

Competencies

Tacit Knowledge


Willingness to Learn


is important

Ability to Learn

Effort to Learn

Learning




Training Capacity Training Capacity


is important

Information

Performance

Competencies

Tacit Knowledge


Ability to Learn

Effort to Learn

S

Willingness to invest in

IM/KM

Resources / Effort in IM/KM

Training Capability

Information


is important

Information

Performance

Competencies

Tacit Knowledge



Resources / Efforts in IM/KM

Willingness to invest in IM/KMg


is important

Training Capability

Ability to Learn

Effort to Learn

Training Capacity

Resource Allocation


Learning

Resource Allocation

Knowledge Sharing / Management

Training Training

Information

Performance

Competencies

Tacit Knowledge



Resources / Efforts in IM/KM/

Willingness to invest in K/KM/Trg


is important

Training Capability

Ability to Learn

Effort to Learn

Training Capacity

Knowledge Sharing

Resource Allocation

Learning

Information

Performance

Competencies

Tacit Knowledge

Value-Added by Knowledge


Resources / Efforts in IM/KM

Willingness to invest in

IM/KM Recognition

that knowledge is important

Training Capability

Ability to Learn

Effort to Learn

Training Capacity

Dialogue / Documentation

Individual Acceptance

Organisation Culture / Learning

Organisation / Publicity

Organisation / Review

SPF Intranet / Training

Continuous Education /

Sponsorships

Management Emphasis / Support


Why the Sky is Blue?

Is KM a Scientific Field?

Business

KM Middle East 2015 Suliman Hawamdeh