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JDA Education Services
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
• Training and certification programs that expand your human capital, enhance your processes, and boost performance across your organization
JDA Education Services
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Did you know?The Power of Education
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• Organizations with a strong learning culture:– 34% more likely to get to market before their
competitors– 46% more likely to be strong innovators in their
markets– 58% more likely to be successful at developing the
skills needed for meeting future customer demand
Bersin & Associates, High Impact Learning Cultures: The 40 Best Practices for Creating an Empowered Enterprise
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Consider This…
• What is your organization’s learning culture?
• Are you more prepared than your competition?
• Will you be an innovator in your space?
• Is your team prepared to meet future customer demand?
The Power of Education
4
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL 5
Did you know? Common Challenges
“Most companies have significant gaps intheir workforces and business leadersrealize they cannot hire their way out of aproblem. Instead they must develop theirexisting talent.” – Bersin & Associates
“Companies that fail to invest in employeesjeopardize their own success and evensurvival…until recently, there were simplynot robust methods for measuring bottom-line contributions of investments in humancapital management…that’s changed.”-Bassi & McMurrer
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL 6
Who is JDA Education Services? About JDA Education Services
JDA SERVICES:
An expert team of professionals, with an average tenure of 8 years, who apply their knowledge of specific industries, supply chain processes and tools, and
best practices to maximize customers’ investments in JDA solutions.
JDA EDUCATION SERVICES:
A global training team of supply chain experts, with an average tenure of over 14 years, who apply their wealth of technology resources to deliver training in the most efficient, flexible, and cost-effective manner for your
organization.
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL 7
Why JDA Education Services? About JDA Education Services
JDA EDUCATION ARCHITECTS:
Possess industry, product, and technology
experience to deliver an optimal education
experience
JDA EDUCATION SERVICES:
Is the world’s only education provider dedicated solely to
JDA customer success
JDA EDUCATION MATERIALS:
Are designed and developed around
proven industry accepted learning
and business practices
JDA Education Services Offerings
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Core Offering
• End to End Product / Process Training
Additional Offerings• Courseware• Courseware Customization• Certification• Train the trainer• Virtual / Mobile Training Center• Assessments• Education Architect / Program Manager• Training on Demand• JDA Minutes
JDA Education Services OfferingsCore and Additional Offerings
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Core Offering: End to End TrainingJDA Education Services Offerings
Solution Overview
Project Team Education
User Acceptance Education
Business End User Education
Ongoing Education
Type Functional Overview Functional Technical Functional Role-basedAssessments, Refresher,
and Upgrade
Definition
Provides project launch teams with an understanding of the application, relevant business rules and measures, and industry best practices.
The functional and technical foundation of the solution that empowers the project team participants to make educated decisions about the future business processes with the system.
Enables Beta users to test the system and processes to ensure optimal solution delivery using the client’s test scripts.
End users are educated on the software, as well as their defined business processes. Emphasize using the system features in an environment that mimics their real-life examples.
A prescriptive approach to long term sustainable education programs to support ongoing business objectives, goals, and metrics. Utilization of knowledge assessments to identify gaps.
Value Statement
When training occurs prior to design sessions, the sessions are twice as productive when team members understand business goals and successful application design.
Allows the project team to identify opportunities and minimizes project risks.
Provides the knowledge for defining the project scope and the roadmap
Empowers beta users to test the validity of the system with the proposed business processes.
Frees up Project Team resources (from training) to continue with other project tasks protecting the project time line.
Ensures the successful launch of new processes and applications.
Provides users with the knowledge and skills to make a difference in their business and achieve greater ROI and stronger adoption.
Lower attrition rates
Lower cost for New Hires
Reduced risk to business due to lack of skills
Faster time to market
Greater client retention
Consistent and repeatable training
AudienceProduct Launch, Change
Management Teams & Key Stakeholders
Initial Implementation Team User Acceptance Test Team Business End UsersBusiness End Users and
New Hires
Deliverable E Learning Instructor Lead Training Instructor Lead Training Multiple Formats Multiple Formats
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
JDA Minutes
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JDA MinutesA cloud-based video training program from JDA Education Services that is always available on your computer, tablet or Smartphone. www.jdaminutes.com
JDA Education Services Offerings
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Supply Chain Training PortalJDALearn.com
12
www.jdalearn.com
Online classes
E-learning Content
Scheduling
Registration Features
Industry-recognized Certification
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
End-to-End TrainingJDA Training Methodology
Construct
Validate Transition & EvolvePrepare & Design
Deploy
ProjectTeam
Education
UserAcceptanceEducation
BusinessEnd-UserEducation
OngoingEducation
END-TO-END TRAINING
IMPLEMENTATION/UPGRADE PHASES
Solution Overview
Design & Construct
Validate Transition & EvolvePrepare
Deploy
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Face-to-Face
Virtual & Mobile
Self-Paced
Assessments
Hands-on Exercises
Certification
Blended Learning
Format Validation
Industry Research
Optimal System Use
Instructional Analysis
Content
Blended Learning ApproachJDA Training Methodology
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL 15
“Training is a journey and a key factor in building an effective team. We are extremely pleased with JDA Education Services and the customized transportation training. JDA understood what we needed and helped us out along the way. We’ve not only benefited from a more knowledgeable staff, but we’ve also strengthened our customer relationships.”
- Shrinivas Sale, Business Support Manager, Ground TransportationOperations Center – Americas, Caterpillar Logistics, Inc.
What Our Customers SayCaterpillar Logistics, Inc.
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL 16
“We'd never even really had the kind of training that we have today. And the person that worked with us understood what we needed, delivered a great tool that we'll be able to use.”
- Anita Cazin, Director of Logistics Operations, Charlotte Russe Holding, Inc.
What Our Customers SayCharlotte Russe Holding, Inc.
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL 17
“The training sessions provided us with a better understanding of the system architecture and functionality. We were very satisfied with the training we received from JDA”
- Steffen Penschke, Director Global Materials, TE Connectivity
What Our Customers SayTE Connectivity
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
The Statistics…
If you look statistically at why people quit using software product, you’d find that it’s because they don’t understand the solution well enough to make it useful
Training Earns Its Keep/Eric Krell
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
• Americas: 1.800.785.5063
• UK: +44 (0)1344 354610
• France: +33 (0)1 56 79 2701
• Australia: +61 (03) 9860 0100
• Singapore: +65 6305 4350
• Technical Support: 1.800.785.5063
• Visit: jdalearn.com
• Email: [email protected]
Contacts
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For more information on JDA Education Services: