Director Review:

CAS Mobile Intern Team

July 8, 2014

Current Mobile ApplicationVersion 1.6.2

• User can print to FedEx Office

locations for pick up or have the

document delivered

• User has access to saved

documents on FXO or cloud

service providers

• User can map nearest FedEx

Office Location

• User can track status of FedEx

shipments or FedEx Office job

orders

Capabilities

FedEx Office

Mobile App Flow

Full-Service

Upload FileConfigure

Print OptionsWait for

Development

Pick Up in Store

Deliver to Destination

Version 1.6.2

Customer Feedback

22% of negative consumer feedback

emphasized a demand for self-service

Develop “Print & Go” prototype for the

FedEx Office Mobile Print App

• Reduce users’ time spent waiting in line• Help customers help themselves• Better quality service

Solution

FedEx Office

Mobile App Flow

Full-Service

Upload File Upload FileConfigure

Print OptionsWait for

Development

Pick Up in Store Deliver to

Destination

Self-Service

ReceiveCode

Print inStore

New Quick Print Features

Delivered by

CAS Intern Team - DALLASCurrent Mobile App Print Options

Project Plan

• Focused on delivery– 2 week sprints

• Emphasis on team empowerment

• Tested throughout the project lifecycle to ensure a working product was delivered

Agile Development

iPhone

iOS Demo

iPad

iOS Demo

Android Demo

Value Added• Improvement to the Customer Experience

Less Traffic

Quick and Easy (minimal team member interaction)

Customers Can Print Easily While Traveling

• Increased Customer Loyalty

• Increased Sales

Questions?