Hatmaa 2009

Shiri Green‐ElgavishVP & Senior Analyst

HATMAA

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What’s next?

2

How Do We Define “Project” SUCCESS ??

On Time?On Budget?

year?4 Will people use it in


3

Success In Project ???????

If users do not use it right….. unsuccessful


Change to new business process

and behavior

4

It Is All About Change…

change management processes

Training, assimilation,

implementation, .roll out, etc

Change managementhelps users change working processes

Transition Management

Adoption Of Change

Implement

measurement of the change

process success.

Hatmaa*


* Lack of a better English word

5

Measure Hatmaa!

Utilization-Comparison with Super User

Work Process

Behavior Pattern


Increase productivity of customers and IT staff

Increase application utilization

http://images.google.co.il/imgres?imgurl=http://www.promoseven.com/News/jan/images/2-02.jpg&imgrefurl=http://www.promoseven.com/News/jan/survey.htm&usg=__9650yjbKFZ91a35ryqLALIQvJLY=&h=302&w=278&sz=10&hl=iw&start=6&sig2=Gpyrr74LfEx_LnzwOfTeOQ&tbnid=OSyBsPZa9zC49M:&tbnh=116&tbnw=107&ei=P2glSb7aEoP80ASC76XVCA&prev=/images?q=clients+satisfaction&hl=iw&rlz=1T4GGLJ_iwIL239IL239

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6

Assess/Measure Existing Applications:

why people using applications have trouble ? ⁻ Is it the application?⁻ Old PC ?⁻ Improper training?

Find out the true end user experience, application usability, and end user behavior.


Measure the performance of application from the end user’s perspective:

Is the end user computing experience can be improved?

New

7

End‐User Experience measurement

Promise business value and ROI:‐Measure and manage how end users are utilizing the application.‐ Is core enterprise applications users are executing key processeseffectively and efficiently?

Key Solutions:Serden Technologies Knoa Software PremiTechSymphoniqTimestAternity


8

Underutilization of applications?

An assessment will show which

applications have high HATMAAand which do not.

All Rights Reserved 2008@STKI Moshav Bnei Zion, Israel +972 9 790 7000 www.stki.info

To DoStatus training-respecial tools and Low

Hatmaaneed tool for constant

reinforcement High

Hatmaa

9

Low Hatmaa

Needs Analysis

Required Skill

Current Skill

Assessment

Skills Gap

‐ Test knowledge levels ‐ Define weaknesses and strengths‐ Focus on required knowledge ‐ Increase knowledge throughoutthe entire organization.

Automatic Tool for Exp. :WENDIMU


Identify Knowledge Gaps Within Workforce:

10

High Hatmaa

2009:

‐ Joined interest for IT and training departments.

‐ Not only a training tool – but helps increasing

hatmaa success rate.

Key Players:E-TrackerE-GlueComposiaUPK


Automatic Solutions for constant reinforcement:

11All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

All will be covered in STKI Summit 2009

12All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

[email protected]/www.stki.info

Business

Hatmaa 2009