Overview of Event Registration options for use with Salesforce.com

Thomas TaylorDirector of IT, Greater Philadelphia Cultural AllianceSalesforce.com Philadelphia Nonprofit Users’ Group

January 18, 2012

Consider your Requirements

A. MemberB. Non-member

Single AdultDouble occupancy

With mealsNo meals

Single roomWith mealsNo meals

FamilyDouble room

With mealsNo meals

Camping With mealsNo meals

Consider the pricing model

• One time fee for the appor

• Recurring fee for the app

Per ticket fees• Paid to the app vendor

and• Paid to the payment processor

• What can be passed on to the ticket buyer?

Online Giving Tools that Support Event Registration

• Primary emphasis is social giving platform – events are available separately, though• Requires Nonprofit Starter Pack, with additional Managed Package, g-Connect• Syncs on-demand from within Givezooks administration area

• Events are part of online donation & payment processing package• Overall system gets mixed reviews, especially installed later in Salesforce.com

implementation life-cycle• Major release just issued – new events features

• Currently in beta – limited information available• From PICnet – leading vendor of Joomla-based web sites for nonprofits

Salesforce-native solutionsSee registrations & other details in real-time inside of Salesforce

Screenshot from Linvio Events – other solutions have similar options & functions

Salesforce-native solutionsBuild and store events inside of Salesforce

Screenshot from Linvio Events – other solutions have similar options & functions

Salesforce-native solutions

• Linvio Events – full event registration system within Salesforce• Works with their PaymentConnect product• $3250 / year with PaymentConnect – available on AppExchange

• Custom solution developed for Women’s Venture Fund: YouTube demo• Not on AppExchange – would require a $4-7k services contract

• Custom solution developed for Girls Inc.: YouTube demo• Not on AppExchange – would require a $5-7k services contract

Event Web Service Vendorswith Salesforce.com integrations

For larger, more complex events:

For smaller, less complex events:

• Integration is import-based, but fairly robust• Pricing is a little on the high side – pay ~$750 for the app, $100/event,

plus per-registration fees.• Weak (& expensive) for free events

And finally….

Eventbrite for Salesforce

• Ideal for single-day, general admission events• Pricing model is free for free events, percentage-based charge for paid

events, plus transaction processing fee• Offers a good balance between flexibility and complexity• NP pricing: 2.0% of ticket price + $0.99/ticket to Eventbrite, plus transaction

fees that vary by event processor.

• New, open source import tool being built by Groundwire with support from Eventbrite

• Replaces previous Eventbrite Connector – developer abandoned project• Currently in beta – release expected sometime this winter