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Welcome to the Real-Time Cloud Michael Minihane Account Executive salesforce.com

Salesforce.com Prezo

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Page 1: Salesforce.com Prezo

Welcome to the Real-Time Cloud

Michael MinihaneAccount Executivesalesforce.com

Page 2: Salesforce.com Prezo

Safe Harbor

Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the fiscal year ended January 31, 2009 and our other filings. These documents are available on the SEC Filings section of the Investor Information section of our Web site.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Page 3: Salesforce.com Prezo

Agenda

Cloud Computing

Salesforce.com Introduction

Why use Salesforce?

Customer Success in the Cloud

Page 4: Salesforce.com Prezo

What is Cloud Computing?

Page 5: Salesforce.com Prezo

Our Mission: Cloud Computing Driver, Catalyst & Evangelist

Forecast for software: cloudy.

1960’sMainframe

1980’sClient/server

TodayEnterprise Cloud

Computing

Page 6: Salesforce.com Prezo

Applications Moving to the Cloud

TodayCloud Computing

Applications

1960’sMainframe

1980’sClient/server

No software? Just point & click.Cloud Computing is running your company on our secure

already built architecture. Access your data just like you access your online banking or your Gmail. Safe & Secure!

Page 7: Salesforce.com Prezo

Salesforce.com: The Cloud Computing Model

Subscription Based

Automatic Upgrades

Customizable

Real-time Reporting

5 Times Faster

Half the Cost

Page 8: Salesforce.com Prezo

The Cloud Model Delivers Fast Time to Value

Software

Upgrade Expense

Large Capital Expense & High Risk

Automated Upgrades

Val

ue

Time

Cloud Computing

Average 51% ROI within 12 Months2

53% of software projects cost 189% of original estimate1

Cloud Computing ValueV

alue

1 Standish Group, Chaos Report 20062 Third-Party CustomerSat Research on 3,500 Salesforce.com customers, December 2009

Large Operating Expenses

No Capital Expenses

Page 9: Salesforce.com Prezo

Why use Salesforce today?

Page 10: Salesforce.com Prezo

Affordable Model: Proven, Real-Time Scalability

~65,000 ~65,000 SubscribersSubscribers

~20,000 ~20,000 SubscribersSubscribers

~25,800 ~25,800 SubscribersSubscribers

Fast Deployment and Real-Time Scalability Proven by our smallest start-up customersProven by the largest enterprise customers

Page 11: Salesforce.com Prezo

Accounts & Contacts

Integrated Content Library

AppExchange

Email & Productivity

Real-Time Approvals & Workflow

The World’s Most Complete Sales Application

Partners

Forecasting & Analytics

Opportunities

Leads & Campaigns

Real-Time Mobile Deployment

Page 12: Salesforce.com Prezo

Generate More Leads and Align Marketing with Sales

Grow the Sales Pipeline

• Attract leads with Google AdWords

• Manage multi-channel campaigns

• Capture and route leads automatically

• Measure return on marketing spend

Leads & Campaigns

Page 13: Salesforce.com Prezo

Turn Opportunities Into Closed Business

Close Deals Faster

• Integrate your sales methodology

• Track products, pricing, and discounts

• Track competition and win-loss ratios

• Track deal stages effectively

Opportunities

Opportunity Stage

Page 14: Salesforce.com Prezo

Forecast and Analyze Your Sales with Dashboards

Maximize Forecast Accuracy

with customizable dashboards!

Gain Real-Time Visibility

into performance, pipeline,

revenue, win rates, and activities

Forecasting & Analytics

Page 15: Salesforce.com Prezo

Work Seamlessly with Office Productivity Apps

Email & Productivity

Microsoft Outlook

Lotus Notes

Google Apps

Spend More Time Selling

Integration with Email

All your desktop apps working together!

Page 16: Salesforce.com Prezo

Real-Time Mobile DeploymentHave us show you how Salesforce uses Mobile

Salesforce Mobile Run EverywhereAvoid the hassle of developing apps across multiple devices

Run your mobile and desktop apps on one platform

Real-Time mobile deployment

Available for all major mobile devices

Access database anytime 24/7

Page 17: Salesforce.com Prezo

Heard it before…how is Salesforce different?

Online Community…www.salesforce.com/community

Transparent…http://trust.salesforce.com/

Salesforce User Events…www.salesforce.com/events

Page 18: Salesforce.com Prezo

Who is using Salesforce today?

Page 19: Salesforce.com Prezo

100,000 + Customers WorldwideOur ANZ Installed Base Doubled in Last 12 Months

Page 20: Salesforce.com Prezo

Dell Manages a Global Organization in the Sales Cloud

15,000 Successful Sales Users Across 20 Countries

10% Increase in Sales Productivity

$1 Billion in Approved Partner Deal Registrations

One Global CRM

- Michael Dell

Page 21: Salesforce.com Prezo

Salesforce.com Customers Succeed in the Sales Cloud

Source: Salesforce.com Customer Relationship Survey conducted June 2009, by an independent third-party MarketTools Inc on 6,000+ Customers randomly selected.

Page 22: Salesforce.com Prezo

How do I get more information?

Page 23: Salesforce.com Prezo

Start Today with Our Free Trial

Prospective Customers:

Start your 30-Day Trial Today

Ask your Salesforce AE and SE to work with you in real-time

Existing Customers:

Extend Salesforce to Your Customer Service Organization

Sign-up for a Free Developer Account

http://www.salesforce.com/au/crm/editions-pricing.jsp

Page 24: Salesforce.com Prezo

Thank you!For more info email: [email protected]