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Disruptive Technologi
esNew Operating
Models
Demand for Convenience “Unorthodox”
competition
Enhanced Customer
ExperienceAdoption of New
Operating Models
Value-added Services
Pressure to Stay
Competitive
The Self-Service Economy
To reduce costs
To increase ARPU
To offer more value
To differentiate from the competition
To offer a seamless Customer Experience
Easy & consistent switch: desktop - mobile
Immediacy - to solve her problems fast
A One-Stop-Shop for all actions
Easy & consistent switch: desktop - mobile
No hassle purchasing service upgrades
Control: to access info without assistance
Daisy vs Franco: Self-Service Expectations
Harnesses the power of data and security: hybris
Marketing & Mobile Identity
Focuses equally on reducing costs and
increasing ARPU
Build as a springboard for value-
added services
Integrates with other systems, providing a strong IT & business
infrastructureOffers a
seamless Omni-Channel
customer experience
Our Self-Service Vision
eCare Platform Demo
• Personal account instant access• Multiple subscriptions
management• Cross-sell and up-sell• Subscription retention• Next Best Action• Gamification• Notifications• Fast checkout
B2C Platform Functionalities
• Personal account instant access• Admin account overview• Orders Management Flow• Reports & Analytics• Cross-sell and up-sell• Next Best Actions• Quotations Requesting
B2B Platform Functionalities
eCare Platform Demo
• Mobile Identity• Smart Home products and
services• Cloud Services
Value-added Services
eCare Platform Demo
