ZipDial Mobile Solutions Private Ltd.

Bangalore 560 034

PATENT PENDING

Customer Service

Delight your customers with your service experience.

service allows you capture immediate customer

service call or delivery. Free to them. More insights for you.

Let your customers know you are

Our integrated solution enable

callbacks for unsatisfied customers

customer insights that can help you lower costs

improve overall customer satisfaction

“missed call” platform lowers friction for users and is

proven to get 5-15x response rates compared to pure

SMS campaigns.

Get started today: email info@zipdial.com

information. Try LIVE DEMO!

Example Scenario

Customer calls Company service

representative & finishes the call.

SMS immediately sent to customer’s

RMN with a ZipDial Poll. “Company XYZ: Were you

your recent experience

(08030050001) or No (08030050002)”

sCustomer responds with a ZipDial.

Missed Calls are free and simple, and increase

customer responsiveness by 10

SMS!

If no, ZipDial can send a

ZipDial Poll on the reasons, or a

Company service representative can

callback respondents to help further

resolve.

If yes, ZipDial can automatically send a

follow up “would you recommend us”

or request for a positive comment by

SMS. Ask about Linking to online sites!

ZipDial Surveys

ZipDial Mobile Solutions Private Ltd. | 83/A "Surabhi" 16C Main, 4th Block

560 034 | www.zipdial.com | ZipDial: 080 300 500

PATENT PENDING - ZipDial PROPRIETARY & CONFIDENTIAL

Service Feedback

s with your service experience. ZipDial’s real-time mobile polling

service allows you capture immediate customer feedback after an interaction

Free to them. More insights for you.

you are truly listening!

nables you to do immediate

callbacks for unsatisfied customers or gather actionable

customer insights that can help you lower costs and

improve overall customer satisfaction. Our unique

“missed call” platform lowers friction for users and is

response rates compared to pure

info@zipdial.com for more

Try LIVE DEMO! ZipDial 080 300 500 60! *Demo available in India only

Example Scenario

Customer calls Company service

representative & finishes the call.

SMS immediately sent to customer’s

Poll. For example,“Company XYZ: Were you satisfied with

recent experience? Yes

(08030050001) or No (08030050002)”

responds with a ZipDial. Missed Calls are free and simple, and increase

customer responsiveness by 10-15x compared to

can send a followup

Poll on the reasons, or a

Company service representative can

callback respondents to help further

, ZipDial can automatically send a

follow up “would you recommend us”

or request for a positive comment by

Ask about Linking to online sites!

Your Potential Benefits

• Identify problems that are trending up

more quickly with customized alerts

• Reduce customer calls and call times on the

new issues by pushing solutions quicker

• Improve service by tying customer feedback

response to vendor or management

performance reviews

• Capture positive feedback quotations via

SMS from customers

• Prevent customer loss by delighting

customers with responsive service

• Turn potential detractors into brand

promoters!

About ZipDial

ZipDial is a Bangalore

Mobile Solutions company. We

provide a customer engagement

platform based on missed calls,

and integrated services such as:

• Mobile Number Verification

• Lead Generation

• Content Delivery

• Surveys & Polls

Surveys & Polls

"Surabhi" 16C Main, 4th Block Koramangala

50

time mobile polling

an interaction, such as a

Demo available in India only

Your Potential Benefits

Identify problems that are trending up

more quickly with customized alerts

Reduce customer calls and call times on the

new issues by pushing solutions quicker

Improve service by tying customer feedback

response to vendor or management

Capture positive feedback quotations via

Prevent customer loss by delighting

customers with responsive service

Turn potential detractors into brand

About ZipDial

ZipDial is a Bangalore-based

Mobile Solutions company. We

provide a customer engagement

platform based on missed calls,

and integrated services such as:

Mobile Number Verification

Lead Generation

Content Delivery

Surveys & Polls

ZipDial Mobile Solutions Private Ltd.

Bangalore 560 034

PATENT PENDING

How It Works

Advanced Response OptionsAfter Customer indicates overall satisfaction

or dissatisfaction with the service

experience, ZipDial can automatically initiate

the following responses in real time

1. Send a ZipDial Survey Question

for Customer to ZipDial a follow up

response

2. Send an Auto-Dialer Voice Call

languages with options for C

to dial (“Dial 1 if you...”)*best for rural

customers

3. Send the Callback List to a

Representative or Marketing Manager

of dissatisfied respondents

SMS

Option 1 & 2 are best for large enterprises with large

volumes of calls. Option 3 is recommended for small

and medium sized companies for a direct touch.

Were you satisfied

with your

experience? Yes 080300500

No 080300500

Customer

Finishes

Interaction

with Company

SMS To User for

feedback.

Options Yes/No

with ZD number

Demo a Customer FeedbackSurvey

080 300 500 60*Demo available in India only

ZipDial Surveys

ZipDial Mobile Solutions Private Ltd. | 83/A "Surabhi" 16C Main, 4th Block

560 034 | www.zipdial.com | ZipDial: 080 300 500

PATENT PENDING - ZipDial PROPRIETARY & CONFIDENTIAL

Response Options

After Customer indicates overall satisfaction

with the service

experience, ZipDial can automatically initiate

in real time:

ZipDial Survey Question on SMS

follow up

Dialer Voice Call in local

with options for Customer

best for rural

a Call Center

Representative or Marketing Manager

of dissatisfied respondents in Email or

Option 1 & 2 are best for large enterprises with large

volumes of calls. Option 3 is recommended for small

and medium sized companies for a direct touch.

Service Features• Poll responses available real

on 24/7 web portal

• Customized SMS & email reports

• Custom alerts to key staff (e.g.,

Dissatisfaction level spiked to 15%)

• Integrate responses

System via Feed of SIM

ZipDial Time Stamp

• Free response question option

(SMS to shortcode)

• Recorded customer

• Local language translation

you satisfied

Yes 08030050001

08030050002

Customer

Responds with

Missed Call

080

30050001

SMS To User for

feedback.

Options Yes/No

with ZD number

Response Logged

with ZipDial

FeedbackSurvey

080 300 500 60

Company

Receives response in CRM (API)

*Demo available in India only

• 24/7 Web access to results

• Custom reports available vai email & SMS

Surveys & Polls

"Surabhi" 16C Main, 4th Block Koramangala

50

Service Features Poll responses available real-time

ortal

SMS & email reports

Custom alerts to key staff (e.g.,

Dissatisfaction level spiked to 15%)

responses with your CRM

System via Feed of SIM Numbers &

ZipDial Time Stamp

Free response question options

(SMS to shortcode)

ed customer voice feedback

Local language translation

ZipDial Sends

SMS with follow

up Survey

Option 1

ZipDial Sends

Auto-Dialer with

follow up Survey

Option 2

We can send:• Multiple follow

up questions

with ZipDial numbers to

respond• SMS Response

Option available