Corporate brochure Accenture Belgium Luxembourg

ERRT research report

The partner for a successful transformation

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Our companyAt a glance

Leadership team – Belgium & Luxembourg

Our strengths

Corporate citizenship

Our High Performance Business researchHow Accenture defines business performance

Our expertise Combination of functional, technology and industry capabilities

Industry expertise

Clients

Management consulting

Technology services and systems integration

Infrastructure, application and business process outsourcing

Table of contents

Our company

At a glance Belgium & Luxembourg

Our Brussels office

Accenture is a global management consulting, technology services and outsourcing company, with more than 244,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011.

Accenture is listed on the New York Stock Exchange since 2001 (NYSE: ACN).

Our Brussels office - centrally locatedfor our clients and our people - hasa fresh design, is a unique meetingplace that stimulates interactionwith the most recent collaborationtechnologies and significantly reducesour carbon footprint.

Established in Belgium andLuxembourg since 1989, Accentureemploys more than 1,300 people inBrussels, Luxembourg and Vilvoorde.Our people collaborate with clients inBelgium, Luxembourg and abroad. We are “Best Employer” in Belgium (2007, 2008 and 2010).

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Leadership team - Belgium & Luxembourg

Olivier Gillerot

Managing Director for Accenture in Belgium & Luxembourg

Fernand Dimidschstein

Management Consulting

Nitti Mardjan

Technology

Dimitri Huyghe

Service offerings

Industries

Marc Bervoets

Communications, Media & Technology

Hendrik De Wilde

Health & Public Service

Baudouin Thomas

Financial Services

Marc van der Net

Products

Steven Vermeylen

Resources

Business Process Outsourcing

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Our strengthsOur "high performance business" strategy builds on our expertise in consulting, technology and outsourcing to help businesses and governments perform at the highest levels so they can create sustainable value for their customers and shareholders.

Using our industry knowledge, service-offering expertise and technology capabilities, we identify new business and technology trends and develop solutions to help clients around the world:

Enter new markets. •Increase revenues in existing markets. •Improve operational performance. •Deliver their products and services more •

effectively and efficiently.

With our "Skills to Succeed" commitment, Accenture wants to equip 250,000 people by 2015 with the skills to get a job or build a business.

In Belgium & Luxembourg, e.g.: ‘Back to School’: we support •

‘En Avant Les Enfants’ to build schools and provide material and tuition to children in Goma

Junior Achievement – Young •Enterprise Europe: we help JA-YE to provide innovative education programs to train young people in employability, entrepreneurship and economics in a practical way

Pro Bono work e.g. Time4Society •web application

Giving: we financially support our •own people who are actively engaged in corporate citizenship projects

Accenture Development Partnerships: •services for non-profits

Among the many strengths that distinguish Accenture in the marketplace are our:

Extensive industry expertise. •Broad and evolving service offerings. •Expertise in business transformation •

outsourcing.

Industrialized service delivery •through our Global Delivery

Network with more than 50 locations around the world serving more than 2,100 clients.

History of technology innovation and •implementation, including our research and development capabilities, on which we spend approximately $400 million annually.

Commitment to the long-term •development of our people.

Proven and experienced •management team.

By enhancing our consulting and outsourcing expertise with alliances and other capabilities, we help move clients forward in every part of their businesses, from strategic planning to day-to-day operations.

Three geographies – one global organization

AmericaUnited States •Canada •

EALAEurope, Africa, Latin America

United Kingdom/Ireland •Denmark/Norway/Sweden/Finland •Austria/Switzerland/Germany •France/Belgium/Netherlands/ •LuxembourgItaly/Greece/Emerging Markets •Spain/Portugal/Africa/Israel/Mauritius •

APAC Asia – Pacific Australia/Indonesia/Korea/Malaysia/ •Philippines/Singapore/ThailandJapan •China/Taiwan •India •

Corporate Citizenship

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Our High Performance Business research

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What does “high performance” mean? At Accenture, we have been researching this question and coming up with definitive answers regarding business performance since 2003.

We have studied more than 6,000 companies, across 36 industry segments and six business functions. A survey by the Harvard Business Review recognized this research as one of the 10 most notable initiatives in the field during the past quarter century.

Accenture’s definition of high performance is a company’s long-term ability to out-perform peers across industry and economic cycles and generations of leadership, as measured by widely accepted financial metrics.

Accenture’s patented high performance business research program comprises two key components to help organizations move from their current state to ultimately achieve high performance:

First, we seek to understand and •describe high performance. Our research focuses on determining high performance characteristics, capabilities and drivers.

Second, we aim to help organizations •on their quest to attain high performance, guiding them to apply solutions and transform themselves.

After analyzing the performance of leading companies, we found a pattern among high performing companies—attributes of excellence that can transcend and unite otherwise disparate organizations. We call this common ground "competitive essence.” While many companies compete on the basis

How Accenture defines business performance

Elements of competitive essence

of a single point of differentiation, the competitive essence of high performers is almost always achieved through the balance, alignment and renewal of what we have identified as the three building blocks of high performance:

market focus and position •distinctive capabilities •performance anatomy. •

Our expertise

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Our people in management consulting, technology and business process outsourcing are part of skill-based innovation engines through which we develop our knowledge capital, build world-class skills and capabilities, and create, acquire and manage key assets central to the development of solutions for our clients. They work closely with our industry experts to deliver integrated services and solutions to clients.

Our industry focus gives us an understanding of industry evolution, business issues and applicable technologies, enabling us to deliver innovative solutions tailored to each client or, as appropriate, more-standardized capabilities to multiple clients.

Combination of functional, technology and industry capabilitiesNet revenues, year ended Aug. 31, 2011:• Consulting USD 14,92 billion*• Outsourcing USD 10,58 billion*(* incl. Technology)

Management Consulting - strategic advice for all business functions


Application, infrastructure, business process and bundled outsourcing


Financial Services


Products Resources

A fertile circleThe subject matter experts within each area work closely with the professionals in our industry groups to develop and deliver solutions to clients. Client engagement teams—which typically consist of industry experts, capability specialists and professionals with local market knowledge—leverage the full capabilities of our global delivery model to deliver price-competitive solutions and services.

Clients can opt for our combined expertise or start with strategic and functional advice. Our experts in management consulting, technology and outsourcing can put these recommendations into practice, often with information technology, after which our clients can choose to outsource (a part of) their IT or business processes.

In every case, our global footprint, extensive industry expertise, pedigree in business and technological innovation and industrialized service delivery make the difference.

Industry expertise

Our services cover all business functions across all major industries in the world. Our consultants, project managers, engineers and technology experts are actively involved in all industry sectors and government organizations.

Our business is structured around five operating groups:


communications e.g. telecom and •cable operators

electronics & high tech e.g. •aeronautics, chip manufacturers

media & entertainment e.g. publishers, •multimedia

Financial Servicesbanking •capital markets •insurance •


public service e.g. defense, postal •services, education, tax, social services, security, justice, pensions, electoral services

health e.g. hospitals, elderly care •

Productsautomotive •consumer goods & services •industrial equipment •life sciences •retail •infrastructure & transportation services •

Resourceschemicals •energy •natural resources •utilities •

We use our industry and business-process knowledge, our service offering expertise and our insight into and deep understanding of emerging technologies to identify new business and technology trends and formulate and implement solutions for clients under demanding time constraints.

By combining our industry expertise, management consulting, technology and outsourcing services, we can offer better solutions. We collaborate with private and public sector clients to deliver solutions tailored to their sector and geography with the best return on investment on their strategic, financial, functional or technological projects.

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We have extensive relationships with the world's leading companies and governments and work with organizations of all sizes—including 92 of the Fortune Global 100 and more than three quarters of the Fortune Global 500.

Our commitment to client satisfaction strengthens and extends our relationships. For example, of our top 100 clients in fiscal year 2009, based on revenue, 99 have been clients for at least five years, and 91 have been clients for at least 10 years.

Accenture’s clients in Belgium & Luxembourg include leading companies in diverse sectors and public administrations such as AZ Groeninge, Barry Callebaut, Belgacom, BNP Paribas Fortis, bpost, Delhaize, Electrabel, Entente des Hôpitaux Luxembourgeois, Euroclear, European Commission, Parliament and Agencies, Federal and Regional Governments ING, KBC, Mercator, National Bank of Belgium, NMBS/SNCB group, Onze-Lieve-Vrouwziekenhuis Aalst, Ores, Recip-e, Studio 100, Tessenderlo Group, UCB Pharma, Umicore, UZ Gent, ZOL...

Clients

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Management Consulting

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Our management consulting practice is responsible for the development and delivery of our strategic, operational, functional, industry, process and change consulting capabilities, working closely with our industry and technology experts. Our management consulting professionals help large, complex organizations design and execute changes and transformations to their business and operating models, either for one or more critical business units or across the entire organization.

Historically, consulting is Accenture’s core business. We define with our clients the most suitable path to achieve high performance, and can deliver the transformations and information technology implementations that follow. Our recommendations are designed from the start with tangible outcomes, both quantitative and qualitative, and their implementation in mind.

From strategy to day-to-day operations

Accenture Management Consulting received many positive ratings, awards and recognition from the world’s leading analyst and industry organizations.

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StrategyAs executives and government leaders assess strategy in an increasingly globalized, volatile marketplace, most are finding that the same critical success factors abide: strong leadership, the ability to understand and respond to shifts in the environment, a robust pipeline of growth initiatives, a focus on continuous improvement and an agile operating model. Accenture helps executives carefully think through possibilities, assess and manage risk, and ultimately select the strategic direction with the strongest stakeholder value potential.

The Accenture Strategy services include:Mergers & Acquisitions •Operating Model Strategy •Sales & Marketing Strategy •Strategic Cost Reduction •

Strategic Planning & Growth •

Talent & Organization Recent Accenture research shows a shift in focus for many enterprises—rather than looking to cut or re-grow the workforce, leading organizations are focused on getting the right skills in place to both achieve and adapt to evolving strategies. Our holistic approach helps ensure that all levels of the organization work together to create an innovative talent-powered organization ultimately helping our clients to achieve high performance.

The Accenture Talent & Organization services include:

Human Capital & Organization •Effectiveness

HR & Talent Management •Change Management •Learning & Collaboration •Accenture Academy •

Our service lines

Finance & Entreprise PerformanceOrganizations looking to do more with less in a challenging global economy recognize the importance of a finance organization that can manage costs while finding innovative ways to improve overall business performance. Accenture explores the relationship between finance mastery and achieving high performance, and delivers experience and assets that can help businesses and governments master their finances with comprehensive approaches backed by proven assets.

The Accenture Finance & Entreprise Performance services include:

Corporate Finance •Finance Operations •Enterprise Performance Management •

Risk ManagementWhile risk management was once typically housed in finance departments, today’s businesses and governments face enterprise-wide risks around the environment, data protection, processes, and incomplete or biased information for decision making. Accenture uses risk-adjusted performance management methods and tools to help companies gain higher economic returns and increase stakeholder confidence by and protecting against the adverse impacts of business disruption.

Strategy & Governance •Process Excellence & Integration •Regulatory Reform •Performance Insight & Execution •

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Customer Relationship ManagementEven amidst the distractions of complexity, uncertainty and risk, staying customer-centric remains vital to long-term sustainability. Accenture helps businesses and governments stay focused on their customers with innovative and effective approaches to marketing, sales and customer service.

The Accenture Customer Relationship Management services include:

Marketing Transformation •Sales Transformation •Service Transformation •Pricing & Profit Optimization •

SustainabilityAccenture is committed to helping forward-thinking organizations position sustainability as a key lever to long-term success and, ultimately, high performance. We help organizations leverage their assets and capabilities to drive innovation and profitable growth while striving for a positive economic, environmental and social impact.

The Accenture sustainability services include:

Sustainability Strategy •Operational Excellence •Emissions Management •Intelligent Infrastructure •

AnalyticsHigh performance hinges on the ability to gain insights from data insights that inform better decisions and strengthen customer relationships. From strategy to execution, Accenture works with organizations to develop the analytic capabilities—from accessing and reporting on data to predictive modeling—to outperform the competition.

We offer a full spectrum of services, from point solutions to end-to-end integration to outsourcing of key business processes, such as:

Enterprise Analytics •Organizational Effectiveness for Analytics •Functional & Industry Analytics •Information Management •

OperationsOperations that embody innovation and operational excellence are vital to enhancing long-term profitability. By combining pioneering solutions with practical know-how, Accenture helps clients align underlying process and operating models to support business strategies, link the supply chain to the end-to-end value chain, and create flexible operations that enable rapid response to changing customer demands and market opportunities.

The Accenture Operations services include:

Operations & Process Transformation •Sourcing & Procurement •Innovation & Product Development •Manufacturing Strategy & Operations •Service Strategy & Operations •Integrated Planning & Fulfilment •

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Technology and industry expertise combined with global delivery

Accenture received many positive ratings, awards and recognition for its Technology services and systems integration from leading analyst and industry organizations.

Our technology services and systems integration are based on:

the optimal match between a client’s •industry, strategy, business model and organization

the most relevant innovative •technologies developed or evaluated by our four Accenture Technology Labs.

Our technology labs identify and develop new technologies that we believe will be the drivers of our clients’ growth and enable them to be first to market with unique capabilities.

Successful transformation and systems integration projects rely heavily on industrialized service delivery through our Global Delivery Network with more than 50 locations in the world who enjoy the highest possible certifications.

Professionals in our Global Delivery Network apply a systematic approach to delivering technology consulting, systems integration, application outsourcing and business process outsourcing solutions and services delivery to create and capture proven, repeatable processes, methodologies, tools and architectures.

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IT Strategy & TransformationWe partner with IT and business leaders to develop and implement an IT strategy that shapes the direction of IT and drives measurable improvement to the IT organization and the business. We focus on aligning IT priorities with business strategy and defining and driving the architecture, processes, governance and change management required to deliver on those priorities.

IT strategy •E • nterprise architectureIT transformation •IT process excellence •

Process & Information ManagementWe combine specialized industry and business process expertise with deep technological skills to streamline, integrate and manage business processes, systems and information. From design to implementation, our end-to-end services help our clients achieve operational excellence by improving analytics-based decision making, financial management, customer service excellence, supply chain management and human resource management.

Customer relationship management •Human capital management •Finance & performance management •Supply chain management •Information management •

Application Development & ManagementWe help our clients architect, design, code, test, deploy, maintain, support and renew a full spectrum of application services on every leading technology platform as well as custom systems. Combined with specialized expertise in every major business process and industry, our spectrum of application development and management services helps clients become more agile more quickly, driving costs out and innovation in.

S • APOracle •Microsoft •

Java •Open source •Technology architecture •Testing •Application outsourcing •Application capacity services •Application modernization & •

optimization

InfrastructureWe help clients design, build and run an agile, scalable IT infrastructure that is standardized and optimized to deliver operational efficiencies, improve employee and workplace performance and meet dynamic business demands.

D • ata centerWorkplace enablement •Network •IT service excellence •Infrastructure outsourcing •

Our service lines

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SecurityWe help our clients protect information, critical infrastructures, applications and key business processes against cyber threats and enable new business initiatives and innovation, by improving the use of information assets while ensuring compliance and resilience.

Ide • ntity & access managementApplication & infrastructure security •Information protection •

Strategic/Emerging OfferingsWe leverage our experience in large-scale, complex technology projects to help clients address key IT innovations. Accenture’s Strategic/Emerging Offerings help clients embrace emerging and advanced technologies to support critical initiatives and fuel their growth engines.

Accenture Interactive •Accenture software •Analytics •Cloud •Embedded software •Mobility •

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Infrastructure, application and business process outsourcing

Outsourcing is a valuable strategy in a market where there are drivers for rapid change, stress, disruption, merger and acquisition activity and other fluctuations. Outsourcing allows organizations to focus on their core business, concentrate resources on areas that differentiate them from the competition and add the most value, and better adapt to fluctuating demand.

Clients need outsourcing suppliers with an established, comprehensive global reach, breadth of capability, flexibility and scale. And regardless of what services they pursue, more clients are choosing to bundle services together to maximize the efficiency of the corporate back office.

Our experience and global capabilities make us a world leader in application outsourcing, infrastructure outsourcing, business process outsourcing and bundled outsourcing.

Accenture’s global delivery capabilities help our clients achieve extraordinary business results through reliable, cost-effective and consistently high-quality services. With 123,000 professionals in more than 50 centers, Accenture offices and client locations, the Accenture Global Delivery Network is the largest and most diversified group of technology, business process and outsourcing professionals in the world. We team with our clients to meet their current IT and business challenges and drive a new era of innovation. Our environment of continuous improvement helps us reach ever-higher levels of productivity, precision and predictability. Supported by deep industry, technology and business acumen, and by an unmatched breadth of industrialized capabilities—including methods, tools, architectures and metrics—Accenture delivers game-changing solutions to help our clients attain high performance.

Accenture was ranked No. 1 on the International Association of Outsourcing Professionals’ (IAOP) 2011 Global Outsourcing 100 list for the fourth consecutive year (2008-2011).

Outsourcing, a valuable strategy

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IT Outsourcing Our approach to IT outsourcing goes beyond traditional cost-cutting measures to help clients improve the total performance of application and infrastructure development and maintenance. We provide the full range of application outsourcing and infrastructure outsourcing services and solutions.

Application OutsourcingWe provide a wide array of application outsourcing services under flexible arrangements, managing custom or packaged software applications—including enterprise-wide applications such as SAP and Oracle—over their complete development and maintenance life cycles.

We can also take end-to-end responsibility for all of a client’s IT function, including infrastructure and operations, leveraging our shared-services delivery groups and our application and infrastructure transformation consulting expertise to deliver significant gains in client productivity, providing services from a variety of locations, including lower-cost locations.

Application testing •Application management of enterprise- •

wide software programs

Capacity services •Large-scale application enhancement •Development for individual or multiple •

applications, or an entire portfolio of applications.

Our service lines

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Infrastructure OutsourcingWe provide ongoing management of clients’ IT infrastructure capabilities and functions, discrete skills (i.e., capacity services) as well as fully managed services.

Our services offer clients a more cost-effective, secure and responsive infrastructure that can be scaled and adapted to their business needs. We provide these services either through our own centers and capabilities or in conjunction with our strategic subcontractors.

Service desk •Workplace services •Data-center services •Network services •

Security services •

IT spend manage • ment

Business Process OutsourcingBusiness Processes Outsourcing (BPO) helps clients create new business opportunities, transform their businesses, achieve higher levels of performance and results, and/or reduce costs and risk.

Through our BPO services, we help create business advantage for clients through analytics-based innovations, insights from our long-term client relationships, and unique, industry-specific platforms and solutions—while continuing to advance our global reach, industrialized solutions and cost-effective delivery methods.

From insight to innovationAccenture uses its business insights, analytics capabilities and extensive experience to help clients create innovations that can lead to new products, differentiated strategies, higher revenues, more profitable customer relationships and continuous operational improvements.

About cost and efficiencyAccenture serves clients with the largest and most diversified group of technology, business process and outsourcing professionals in the world, delivering reliable, cost-effective and consistently high-quality services through a global delivery network on six continents supported by deep technology and business acumen and an unmatched breadth of industrialized capabilities.

We manage business processes or functions for clients, providing solutions that are more efficient and cost-effective than if the functions were provided in-house.

When you partner with Accenture for BPO services, you will work with industry specialists who understand your unique challenges, who can see the world the way you do and who can help set you apart in your industry.

• Clinical data management, medical writing and coding for pharmaceuticals

• Field services, specialized customer care, finance and accounting, human resources, supply chain and IT services for utilities companies

• Airline transaction-processing services through our Navitaire subsidiary, including internet reservations, airport check-in, revenue management and accounting, crew scheduling and management, and disruption recovery.

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Accenture’s BPO services:Cross-industry BPOWe offer clients across all industries a variety of BPO services for business functions and/or processes such as:

Finance and Accounting •Procurement •Supply Chain •Human resources •Learning •Customer contact •Engineering •

Industry-specific BPOAccenture offers specialized BPO services tailored to clients in specific industries, including Health, Insurance, Pharmaceuticals and Utilities. Examples of our services include: We also provide e.g.:• Life insurers policy administration and management services, including high-volume transaction-processing capabilities

Contact Connect with AccentureBelgiumWaterloolaan 16 boulevard de Waterloo1000 BrusselsTel: +32 2 226 72 11Fax: +32 2 226 72 33

Luxembourg46A, avenue J-F Kennedy1855 LuxembourgTel: +352 26 423 1Fax: +352 26 423 233

e-mail: [email protected]

About Accenture Accenture is a global management consulting, technology services and outsourcing company, with more than 244,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011.

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