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Transform your business with Ricoh
Ricoh Belgium
08/04/2023 1
May, 2014
2
Ricoh’s Global Market Share
Ricoh is the global market leader
19.1%CANADA
#2
21.2%US#1
15.6%
Latin Americas
#1
20.2%
Europe#1
14.2%China#4
29.4%Japan#1
20.7Asia/Pacific
#1
Ricoh has the
#1 SHARE of the worldwide office equipment marketplace according to IDC research
Worldwide: Data in CY11, A3+A4, price range more than $1,000 – IDCUSA: Data in CY11, A3+A4, price range more than $1,000 ー GartnerCanada: Data in FY11, A3+A4, price range more than $1,000 – IDCLatin Americas: Data in FY11, A3+A4, price range more than $1,000 – IDCEurope: Data in CY11, A3+A4 Western Europe Only- Infosource China: Data in CY11,A3 only-GEO ConsultantsAsia/Pacific: Data in CY11, A3+A4, price range more than $1,000 – IDCJapan: Data in CY11,A3 only - JBMIA
Ricoh is recognised asa leader in Global
Managed Print Servicesby all major analyst
firms
Gartner, IDC, Quocirca, Forrester
Clients
08/04/2023 4
Ricoh Europe
SOUTH AFRICA
Headquarters in London and Amstelveen
20 operating companies across EMEA (sales subsidiaries)
Revenues to 31 March 2013: JPY 421.7 Billion
Regional headquarters
Operating companies
Production & research & development
08/04/2023 5
Ricoh Belgium
650+ Employees
€ 160 million turnover
CEO: Eric Gryson
Market share: 32,8%
Founded in 1985
100.000+ machines in field
Headquarter in Vilvoorde
Output: > 5 Billion pages clicks/year
2.400+ customers for software
17.900+ customers
08/04/2023 6
Ricoh Luxembourg PSF
Country director: Patrick Kemper
€ 14 million turnover
CEO: Eric Gryson
45+ employees
Founded in 2008
6.900+ machines in field
Headquarter in Bertrange
Output volume: > 318 million clicks/year
330+ customers for software
1.200+ customers
Market share
08/04/2023 7
BROTHER29,7%
HP28,1%
SAMSUNG11.8%
KYOCERA6.9%
LEXMARK6,9%
RICOH
OKI3.2%
CANON2.5%
Others4.9%
6,0 %
7,2 %Laser Printers
Laser printersB&W
Laser printersColour
HP30.2%
BROTHER14.1%
SAMSUNG13.0%
RICOH
Xerox7,6%
OKI7.6%
KYOCERA6.0%
LEXMARK5.6%
DELL3.9%
CANON2.2%
Others1.6%
8,3 %
Source: Infosource
Market share
08/04/2023 8
CANON8.8%
XEROX19.2%
OCE18.0%
KONICA MINOLTA13.8%
RICOH
Others1.1%
39,1 %
7,9 %Laser Printers
Production PrintingB&W
Production PrintingColour
HP INDIGO4.0%
XEROX39.0%
CANON19.0%
KONICA MINOLTA13.0%
RICOH
25 %
32,1 %Production Printing
Source: Infosource
Market share
08/04/2023 9
CANON18.5%
XEROX14.0%
KYOCERA12.7%
KONICA MINOLTA9.0%
RICOH
Others6.9%
38,9 %
7,9 %Laser Printers
MFPB&W
MFPColour
CANON22.2%
KONICA MINOLTA14.5%
XEROX12.3%KYOCERA
7.5%
RICOH
HP3.3%
DEVELOP3.1% Others
8.2%
29 %
31,5 %Production Printing
34%MFP
Source: Infosource
Channel strategy
08/04/2023 10
Direct Sales
PPBG
Top 10.000
FG500 & GMAStrategic Accounts• Key Accounts• Major Accounts• National Sales• Verticals: - Government & Educacion - Healthcare - Banking & Finance
Top 10.000
CRD• Data Centers
CPI• Print for pay• (Digital) printing• Mailinghouses< Top 10.000
ITDPartners
Indirect Sales
08/04/2023 11
One Ricoh Family
08/04/2023 12
What we do
Ricoh fuels productivity andprofitability for companies worldwide by developingenterprise scale businessprocess solutions that bridge disparate businessdepartments, geographiclocations and technologysystems.
08/04/2023 13
What do we do?
08/04/2023 14
Managed Document Services
Transforms document heavy business processes by enabling a consistency of quality across all departments.
08/04/2023 15
Managed Document Services
Managed Document Services is a customer centric service, delivering a document infrastructure for on-going governance and improvement of information use.
Deliver the right information, at the right time, in the right form!
08/04/2023 16
Why MDS?
75.9%companies experienced significant business risk incidents and suffered severe consequences due to broken document processes.
Source: IDC
TIME IMPACT ONENVIRONMENT
COST TOP LINEREVENUE
7.4 hours lostper person, per week
searching but not finding information &
reformatting data from multiple resources.
Source: IDC
08/04/2023 17
Office Solutions
Innovative technology& workflow solutionsto enhance everyaspect of document environments,whether largeor small
Office Solutions
08/04/2023 18
Hardware
Facsimile
GelJet
Colour & B/W Laser Printers
Colour & B/W Multifunctional Printers
Priport
Wide Format
Production Printer
Whiteboards (interactive)
Projectors (interactive)
Paper &Supplies
eShop
50.000 articles available online!
www.ricohshop.be
Software
Capture & Distribution
Document & Content Management
Output Management & Security
Device Management
08/04/2023 19
IT Services
Flexible & optimisedIT services covering
all aspects ofend-user, server &
network support
08/04/2023 20
Continuous support
Professional & experienced partner
Clear & fixed budget
One stop package services
Access from anywhere
IT Services
RicohIT Services
Network Appliances
Projector
Interactive whiteboard
UCS
Everything is encrypted
Confidential is guaranteed
Work on distance
Ecological
08/04/2023 21
MORE TIMEMORE
PRODUCTIVE
08/04/2023 22
Mobile Services
With Ricoh Mobile Services you can simplify the management of your tablet fleet.
08/04/2023 23
Webbrowsing
Reading Newsconsumption
Workcommunication
Why Mobile Services?
Resources: IDG Connect (2012) | For more information visit: http://www.idgconnect.com
60%80%
Professionals who use
their tablet for work communication
Professionals who use their tablet at work.
40%
Device supplied by work
79%
76%
73%
54%
44%
42%
31%
SocialMedia
Personalcommunication
Entertainment
16% 54% Partly replaced
Completelyreplaced 6%Completely
replaced 33% Partly replaced
Percentage of professionals who say they “always” use a tablet for these tasks:
Number of professionals who say the tablet has partly or completely replaced the laptop and PC:
08/04/2023 24
Production Printing
Comprehensive portfolio of integrated hardware & software
solutions for in-house corporate printing or
graphic arts /commercial printing
08/04/2023 25
Production Printing
Global digital technology specialist, a service oriented company providing end to end solutions through expertise in areas such as professional services, software & production printing.
Ricoh helps businesses be more productive & profitable
PRODUCTIVITY PROFIT
CommercialPrint Industrie
CorporateReprographicDepartment
What makes us different?
08/04/2023 26
Ricoh’s Global change management professionals are there to help manageChange for our customers at every step of the way.
How we do it?In streamlining
document processes, or managing
them on behalf of our customers, we adopt an End-to-End Approach.
@ your Service
08/04/2023 27
Continuityof your business
Handy e-services for counter registration.
Online ordering of consumables.
Technical Support
ShortRent for when you need
a temporarydevice.
Technical Support
300 people @ your service
08/04/2023 28
Call Center
Planning
Technical trainings & workshops
Field Support
Business Intelligence: analysis & reporting
250 engineers intelligence
Flex service: delivery spare parts at night
ShortRent
08/04/2023 29
Continuity of the company’s document output processes and IT infrastructure
Anytime and anywhere
Flexible, fast and adaptable to any request
When you need a temporary device/office!
Delivered, installed and collected afterwards
For short term projects:
Temporary Locations
TemporaryCapacity
PeaksEventsCalamities
From stand-alone printer, MFP, Production machines to Mobile Office
Mobile Office
08/04/2023 30
Have meetings at different locations, on the road or during events
Different connections for computers
4G connection & Wi-Fi access point
Ricoh Tamago Presenter is standard on the iPads
Electricity
Video conference (UCS)
Insurance included & unlimited kilometres
Printer
Our mission & vision
08/04/2023 31
Mission
At the Ricoh Group, we are committed to providing excellence to improve thequality of living.
Vision
To be the most trusted brand
with irresistible appeal in the global market.
08/04/2023 32
A Pioneer of CSR
Planet
People Profit
08/04/2023 33
CSR in the community
Honey bee hotel
Donation of toys to a child
hospital
Plant a tree per baby
that’s born at Ricoh
Belgium.
08/04/2023 34
Recognition for Customer focus
Europeachieved a 5 star
Recognised for Excellence”award from EFQM.
We remain the largest,most complex organisation to
have achieved this levelof recognition.
Awarded the EFQM‘Sustainability Good
Practise Competition’ or its Customer focussed
SustainabilityOptimisation
Program
Ricoh namedin Ethisphere’s 2013‘Worlds most Ethical
companiesfor the fifth
consecutive year
2010 2011 2013
08/04/2023 35
Contact us
Ricoh Belgium NV/SAMedialaan 28A1800 Vilvoorde
Tel: +32 (0)2 558 22 11Fax: +32 (0)2 558 27 11 [email protected] | www.ricoh.be
www.facebook.com/ricohbelgium
www.twitter.com/ricohbelgium
www.linkedin.com/company/ricoh-belgium
08/04/2023 36