CONFLICTSCONFLICTS

Conflict is defined as a process that begins Conflict is defined as a process that begins with when one party perceives that another with when one party perceives that another party has negatively affected or is about to party has negatively affected or is about to

negatively affect something that the first party negatively affect something that the first party cares aboutcares about

Conflict arises from Conflict arises from disagreements over the goals to disagreements over the goals to

attain or the methods used to attain or the methods used to accomplish the goalsaccomplish the goals

VIEWS ABOUT CONFLICTSVIEWS ABOUT CONFLICTS

TRADITIONAL VIEW – The belief that all conflict TRADITIONAL VIEW – The belief that all conflict is harmful and must be avoided (1930’s & is harmful and must be avoided (1930’s & 40’s) 40’s) HUMAN RELATIONS VIEW – The belief that HUMAN RELATIONS VIEW – The belief that conflict is a natural and inevitable outcome in conflict is a natural and inevitable outcome in any group. ( dominated from late 1940 to mid any group. ( dominated from late 1940 to mid 1970 )1970 )INTERACTIONIST VIEW – The belief that INTERACTIONIST VIEW – The belief that conflict is not only a positive force in a group but conflict is not only a positive force in a group but that it is absolutely necessary for a group to that it is absolutely necessary for a group to perform effectivelyperform effectively

LEVELS OF CONFLICTLEVELS OF CONFLICT

INTRA PERSONAL CONFLICTINTRA PERSONAL CONFLICT

INTER PERSONAL CONFLICTINTER PERSONAL CONFLICT

INTER GROUP CONFLICTINTER GROUP CONFLICT

INTRA PERSONAL CONFLICTINTRA PERSONAL CONFLICT

ROLE CONFLICTROLE CONFLICT

GOAL CONFLICTGOAL CONFLICT

ROLE AMBIGUITY CONFLICTROLE AMBIGUITY CONFLICT

CONFLICT DUE TO FRUSTRATIONCONFLICT DUE TO FRUSTRATION

SOURCES OF INTERPERSONAL SOURCES OF INTERPERSONAL CONFLICTSCONFLICTS

PERSONAL DIFFERENCESPERSONAL DIFFERENCES

THREATS TO STATUSTHREATS TO STATUS

CONTRASTING PERCEPTIONSCONTRASTING PERCEPTIONS

INFORMATION DEFICIENCYINFORMATION DEFICIENCY

ROLE INCOMPATIBILITYROLE INCOMPATIBILITY

ENVIRONMENTAL STRESSENVIRONMENTAL STRESS

ANALYSING INTERPERSONAL ANALYSING INTERPERSONAL CONFLICTS – Johari window CONFLICTS – Johari window

Knows about himself & Knows about himself & others know himothers know him

OPEN SELFOPEN SELF

Knows about himself but Knows about himself but not by othersnot by others

HIDDEN SELFHIDDEN SELF

Doesn’t know himself Doesn’t know himself but others know himbut others know him

BLIND SELF BLIND SELF

Doesn’t know himself & Doesn’t know himself & others don’t know himothers don’t know him

UNDISCLOSED SELFUNDISCLOSED SELF

INTER GROUP CONFLICTS – INTER GROUP CONFLICTS – MAJOR CAUSESMAJOR CAUSES

COMPETION FOR RESOURCESCOMPETION FOR RESOURCES

TASK INTER DEPENDENCETASK INTER DEPENDENCE

JURISDICTIONAL AMBIGUITYJURISDICTIONAL AMBIGUITY

STATUS STRUGGLESSTATUS STRUGGLES

ORGANISATIONAL CONFLICTSORGANISATIONAL CONFLICTS

Hierarchical conflictHierarchical conflict

Functional conflictFunctional conflict

Line- Staff conflictLine- Staff conflict

Formal – Informal conflictFormal – Informal conflict

CONFLICTS RESOLVING CONFLICTS RESOLVING STRATEGIESSTRATEGIES

AVOIDING – Physical or mental AVOIDING – Physical or mental withdrawalwithdrawal

DEFUSING – Decreasing the intensityDEFUSING – Decreasing the intensity

SMOOTHING – Accommodating the other SMOOTHING – Accommodating the other party interestsparty interests

FORCING – Using power tacticsFORCING – Using power tactics

CONFRONTING – Facing the conflict CONFRONTING – Facing the conflict directlydirectly

CONFLICTS OUTCOMECONFLICTS OUTCOME

WIN- LOSEWIN- LOSE WIN- WINWIN- WIN

LOSE-LOSELOSE-LOSE LOSE-WINLOSE-WIN

TRANSACTIONAL ANALYSIS – TRANSACTIONAL ANALYSIS – By Eric BerneBy Eric Berne

PARENT EGO – protective , controlling, PARENT EGO – protective , controlling, nurturing, critical or instructivenurturing, critical or instructive

ADULT EGO – rational, calculating, factual ADULT EGO – rational, calculating, factual and unemotionaland unemotional

CHILD EGO – spontaneous, dependent CHILD EGO – spontaneous, dependent and rebellious and rebellious

TYPES OF TRANSACTIONSTYPES OF TRANSACTIONS

Complimentary TransactionsComplimentary Transactions

Non- complimentary Transactions or Non- complimentary Transactions or Crossed TransactionsCrossed Transactions

BENEFITS OF TABENEFITS OF TA

TA and LeadershipTA and Leadership

Training in TA gives fresh insights into the Training in TA gives fresh insights into the own personalitiesown personalities

Help in understanding others as they Help in understanding others as they respondrespond

Improved inter personal communications Improved inter personal communications

THANK YOUTHANK YOU

ALL THE BESTALL THE BEST