Case Study: Are You Driving Your Recruiting Metrics or Are They Driving You?

COMSYS Recruiting/Delivery

Case Study: Are You Driving Your Recruiting Metrics or Are They Driving You?

Tom Becker Sr. Vice President, Recruiting COMSYS www.comsys.com LinkedIn: www.linkedin.com/in/tbecker Twitter: www.twitter.com/Staffingfuture


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6 Steps to how we did it

1.  What’s important

2.  Translation of metrics

3.  What is data telling us?

4.  Goals and dashboards

5.  Risk analysis

6.  Management routines



Who’s your customer?

Questions to consider:

1.  Who are stakeholders? 2.  What do we already have?

3.  How do we want to gather this information? 4.  Do we add risk by asking the hard questions?

5.  How do we plan to follow up?


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Ranked Preferences

QUALITY

PRICE

SPEED

● Focus only on what hiring managers want

● Translate VOC into metrics

SPEED = Time to first submit

● Ask “is this measurable today”



Data relationships



Identifying “drivers”



One way to set a goal…



An alternative…

Average

Upper Control

Limit

Lower Control

Limit

Out of control point



Performance Dashboard



Managing Project Risk

Risk Category Risk Mitigation

Process Risk Setting incorrect goals (too high or too low)

Ensure goals are within spec limits

People risks Too many excuses - PM, branch, and regional level, enterprise level

Clarity on meeting routines - PM, Branch, Regional and Enterprise.

Technology Risk Lack of follow up by manager or corporate recruiting

Conduct monthly meetings, and track on a shared outlook calendar. Create documented plans in outlook.

People Risk Lack of understanding/interpretation

Develop a comprehensive communication & training plan




Meeting Routines

Purpose: Provide opportunity and structured format for discussions around achieving our critical recruiting goals:   Establish accountability for action plans

  Promote consistency in our processes

  Drive improvement strategy solutions

Meeting types: ● Branch level- Individual meeting with PMs

● Regional Level- Group meeting with MDs and Recruiting Leadership

● Enterprise Level-Executive level meeting



Wrap up!

1.  What’s important

2.  Translation of metrics

3.  What is data telling us?

4.  Goals and dashboards

5.  Risk analysis

6.  Management routines

Business

Case Study: Are You Driving Your Recruiting Metrics or Are They Driving You?