C3 comp redesign 6-3-13 (2)

Confidential. Copyright © 2013 Go Daddy Operating Company, LLC. All rights reserved.

C3 Total Compensation RedesignCustomer Facing TeamJune 3, 2013

05/03/2023Confidential. Copyright © 2013 Go Daddy Operating Company, LLC. All rights reserved.

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Agenda Goals of Process Undertaken Departments reviewed in this cycle Summary Hourly Rate Changes across Agents & Sups Agent & Sups Quartile Projections & Distributions Next Steps:

Next level of C3 teams comp. plans to be reviewed Build Communication Plans


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Goals of the Process Undertaken

Goals & Objectives:• Bring Day 1 compensation inline with market competitors so

we can compete for top talent• Significant Day 1 hourly rate increases for customer facing

teams across the board• Day 1 Benefits now provided

• Create career pathing opportunities internally by:• Advancement into leadership positions• Technical movement from Inbound Support to Hosting,

SSL, etc…• Results in logical steps for our people in C3 compensation

structures

Process:• Review cycles with significant data modeling:

• Review group: Scott Wagner, Zim, Tyler Wirtjes, Scott Daggert, Josh Kaplan and Ryan Corder


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Departments Reviewed Currently Reviewed this cycle – both Agents & Sups, complete:

Inbound Support Spanish Support Hosting Support SSL/HE Billing CDT (Outbound)

Still to come this cycle: OS OS2 AHS OCEO Ranch & Pro Dev Trainers


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Summary Hourly Rate Changes across Agents & Sups

Agents – Receive the higher of SFPR raise or the following:

• Inbound Support, Billing, CDT: to a minimum of $15.00 or• Tenure: Agents w/2+ years to $15.50• Tenure: Agents w/4+ years to $16.00

• Spanish Bilingual (still receive $1.00 shift diff: to a minimum of $15.00 or• Tenure: Agents w/2+ years to $15.50• Tenure: Agents w/4+ years to $16.00

• Hosting Support / SSL-HE: to a minimum of $18.00

Sups – Sups across the above mentioned departments will receive the higher of SFPR raise or $20.00/hour.


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Agent Quartile ProjectionsRepresentative View

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Current Proposed Variance Current Proposed Variance Current Proposed VarianceActive Employees 1011 1011 0 264 264 0 287 287 0No Bonus 129 170 41 34 34 0 7 17 10% No Bonus 12.8% 16.8% 24% 12.9% 12.9% 0% 2.4% 5.9% 59%Median Total Comp. $35,537 $39,112 $3,575 $36,150 $45,348 $9,198 $63,004 $56,895 ($6,109)Average Total Comp. $38,170 $41,826 $3,656 $39,305 $47,039 $7,734 $67,299 $61,354 ($5,945)Median Payout $280 $280 ($0) $267 $304 $37 $1,273 $959 ($314)

253 253 66 66 72 72QuartilesQuartile 4: Top Performers $52,026 $55,610 $3,583 $53,182 $59,082 $5,900 $98,328 $91,641 ($6,687)Quartile 3: Above Par $38,637 $42,481 $3,844 $40,389 $48,213 $7,824 $70,880 $63,425 ($7,455)Quartile 2: Sub Par $33,000 $36,769 $3,768 $33,753 $42,644 $8,891 $58,064 $51,489 ($6,575)Quartile 1: Bottom Performers $28,995 $32,423 $3,427 $29,897 $38,217 $8,321 $41,794 $38,725 ($3,069)

Current Proposed Variance Current Proposed Variance Current Proposed VarianceActive Employees 78 78 0 58 58 0 72 72 0No Bonus 1 4 3 2 2 0 1 3 2% No Bonus 1.3% 5.1% 75% 3.4% 3.4% 0% 1.4% 4.2% 67%Median Total Comp. $73,015 $52,558 ($20,457) $39,296 $39,834 $539 $64,045 $57,273 ($6,772)Average Total Comp. $80,153 $56,852 ($23,301) $40,974 $41,920 $945 $64,085 $61,346 ($2,738)Median Payout $1,610 $777 ($833) $415 $326 ($88) $1,294 $763 ($532)

20 20 15 15 18 18QuartilesQuartile 4: Top Performers $115,272 $79,335 ($35,936) $53,573 $54,304 $731 $86,702 $88,876 $2,175Quartile 3: Above Par $88,555 $58,623 ($29,932) $41,183 $41,617 $434 $69,522 $64,526 ($4,996)Quartile 2: Sub Par $67,418 $49,255 ($18,163) $37,006 $37,821 $814 $56,420 $50,789 ($5,631)Quartile 1: Bottom Performers $49,150 $39,903 ($9,247) $31,883 $33,643 $1,760 $43,696 $41,194 ($2,502)

Avg Per Person 7 BP Avg Per Person 7 BP Avg Per Person 7 BP

Avg Per Person 7 BP Avg Per Person 7 BP Avg Per Person 7 BP

Inbound Hosting Support CDT

Billing Spanish Support SSL / Hosted Exchange


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Agent Total Compensation Distribution

Current Proposed Current Proposed Current Proposed Current Proposed Current Proposed Current Proposed$0-$29,000 15% 0% 3% 0% 0% 0% 0.0% 0.0% 0% 0% 0.0% 0.0%$29,001-$33,000 24% 18% 14% 9% 34% 0% 1.4% 0.0% 1% 5% 3.8% 6.3%$33,001-$35,000 10% 9% 10% 12% 11% 0% 0.0% 0.0% 0% 3% 2.1% 1.4%$35,001-$40,000 19% 26% 29% 31% 16% 23% 4.2% 9.7% 4% 4% 3.1% 5.9%$40,001-$45,000 14% 18% 17% 21% 17% 24% 5.6% 12.5% 4% 8% 5.6% 7.3%$45,001-$50,000 7% 12% 12% 12% 11% 23% 13.9% 13.9% 3% 23% 7.3% 12.9%$50,001-$55,000 6% 8% 5% 9% 4% 15% 9.7% 11.1% 5% 12% 10.1% 11.1%$55,001-$60,000 3% 3% 3% 2% 5% 8% 9.7% 6.9% 6% 14% 7.0% 11.1%$60,001-$65,000 2% 2% 2% 2% 1% 2% 9.7% 9.7% 12% 8% 14.6% 10.5%$65,001-$70,000 1% 1% 2% 0% 1% 2% 6.9% 8.3% 8% 6% 7.3% 6.3%$70,001-$75,000 0% 1% 2% 2% 1% 2% 13.9% 8.3% 9% 6% 8.0% 8.0%$75,001-$80,000 0% 1% 0% 0% 0% 0% 8.3% 2.8% 1% 5% 5.6% 4.9%$80,001-$85,000 0% 0% 0% 2% 0% 0% 5.6% 4.2% 5% 4% 6.3% 2.1%$85,001-$90,000 0% 0% 0% 0% 0% 0% 4.2% 2.8% 5% 0% 4.9% 2.8%$90,001-$95,000 0% 0% 0% 0% 0% 0% 2.8% 4.2% 8% 0% 2.8% 2.8%$95,001-$100,000 0% 0% 0% 0% 0% 0% 1.4% 1.4% 6% 0% 3.1% 0.7%$100,001-$105,000 0% 0% 0% 0% 0% 0% 0.0% 1.4% 1% 0% 3.5% 1.7%$105,001-$110,000 0% 0% 0% 0% 0% 0% 0.0% 0.0% 9% 0% 0.7% 1.0%$110,001-$115,000 0% 0% 0% 0% 0% 0% 2.8% 0.0% 4% 0% 1.0% 0.3%$115,001-$120,000 0% 0% 0% 0% 0% 0% 0.0% 0.0% 3% 0% 0.7% 0.3%$120,001-$130,000 0% 0% 0% 0% 0% 0% 0.0% 2.8% 4% 1% 0.3% 0.3%$130,001-$140,000 0% 0% 0% 0% 0% 0% 0.0% 0.0% 0% 1% 0.7% 0.7%$140,001 + 0% 0% 0% 0% 0% 0% 0.0% 0.0% 3% 0% 1.4% 1.4%Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

DistributionSpanish

DistributionSSL/HE

Total Compensation

DistributionBILLING

DistributionInbound

DistributionHosting Supprt

DistributionCDT


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Sup Quartile ProjectionsSupervisor View

Current Proposed Variance Current Proposed Variance Current Proposed VarianceActive Employees 61 61 0 20 20 0 14 14 0No Bonus 0 0 0 1 1 0 0 0 0% No Bonus 0.0% 0.0% 0% 5.0% 5.0% 0% 0.0% 0.0% 0%Median Total Comp. $64,076 $64,526 $450 $65,067 $64,661 ($406) $131,583 $87,017 ($44,566)Average Total Comp. $65,473 $66,625 $1,152 $62,727 $63,834 $1,107 $132,534 $93,014 ($39,520)Median Payout $1,129 $269 ($860) $1,167 $887 ($280) $3,595 $1,747 ($1,848)

15 15 5 5 4 4QuartilesQuartile 4: Top Performers $83,795 $83,350 ($445) $73,626 $75,455 $1,829 $151,333 $125,267 ($26,066)Quartile 3: Above Par $68,609 $68,076 ($533) $67,858 $67,050 ($808) $132,772 $89,489 ($43,283)Quartile 2: Sub Par $60,487 $62,185 $1,698 $61,976 $61,691 ($285) $128,304 $83,020 ($45,284)Quartile 1: Bottom Performers $49,079 $52,735 $3,656 $47,448 $51,141 $3,693 $116,730 $70,901 ($45,829)

Current Proposed Variance Current Proposed Variance Current Proposed VarianceActive Employees 5 5 0 3 3 0 4 4 0No Bonus 0 0 0 0 0 0 0 0 0% No Bonus 0.0% 0.0% 0% 0.0% 0.0% 0% 0.0% 0.0% 0%Median Total Comp. $133,046 $78,813 ($54,233) $98,655 $70,228 ($28,427) $124,559 $75,259 ($49,300)Average Total Comp. $148,668 $85,954 ($62,714) $101,782 $68,743 ($33,039) $124,124 $75,314 ($48,810)Median Payout $3,653 $1,431 ($2,222) $2,462 $1,101 ($1,361) $3,444 $1,295 ($2,149)1 1 1 1 1 1QuartilesQuartile 4: Top Performers $198,238 $124,336 ($73,902) $116,100 $74,547 ($41,552) $129,697 $79,264 ($50,433)Quartile 3: Above Par $133,046 $78,813 ($54,233) $98,655 $70,228 ($28,427) $125,884 $75,397 ($50,486)Quartile 2: Sub Par $128,610 $72,112 ($56,499) N/A N/A N/A $123,235 $75,121 ($48,114)Quartile 1: Bottom Performers $128,436 $70,864 ($57,571) $90,592 $61,453 ($29,138) $117,681 $71,473 ($46,208)

Billing Spanish Support SSL / Hosted ExchangeAvg Per Person 7 BP Avg Per Person 7 BP Avg Per Person 7 BP

Inbound Hosting Support CDTAvg Per Person 7 BP Avg Per Person 7 BP Avg Per Person 7 BP


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Sups Total Compensation Distribution

Current Proposed Current Proposed Current Proposed Current Proposed Current Proposed Current Proposed$0-$29,000 0 0.0% 0.0% 0.0% 0.0% 0.0% 0 0.0% 0% 0% 0% 0%$29,001-$33,000 0% 0.0% 0.0% 0.0% 0.0% 0.0% 0% 0.0% 0% 0% 0% 0%$33,001-$35,000 0% 0.0% 0.0% 0.0% 5.0% 0.0% 0% 0.0% 0% 0% 0% 0%$35,001-$40,000 2% 0.0% 0.0% 0.0% 0.0% 0.0% 0% 0.0% 0% 0% 0% 0%$40,001-$45,000 5% 0.0% 0.0% 0.0% 0.0% 5.0% 0% 0.0% 0% 0% 0% 0%$45,001-$50,000 8% 9.8% 0.0% 0.0% 10.0% 0.0% 0% 0.0% 0% 0% 0% 0%$50,001-$55,000 7% 6.6% 0.0% 0.0% 10.0% 20.0% 0% 0.0% 0% 0% 0% 0%$55,001-$60,000 10% 8.2% 0.0% 0.0% 10.0% 10.0% 0% 0.0% 0% 0% 0% 0%$60,001-$65,000 23% 27.9% 0.0% 33.3% 15.0% 20.0% 0% 0.0% 0% 0% 0% 0%$65,001-$70,000 11% 18.0% 0.0% 0.0% 25.0% 20.0% 0% 0.0% 0% 20% 0% 14%$70,001-$75,000 13% 3.3% 0.0% 66.7% 20.0% 15.0% 0% 25.0% 0% 20% 0% 7%$75,001-$80,000 5% 13.1% 0.0% 0.0% 0.0% 0.0% 0% 75.0% 0% 20% 0% 7%$80,001-$85,000 8% 4.9% 0.0% 0.0% 5.0% 10.0% 0% 0.0% 0% 20% 0% 14%$85,001-$90,000 5% 4.9% 0.0% 0.0% 0.0% 0.0% 0% 0.0% 0% 0% 0% 21%$90,001-$95,000 0% 1.6% 33.3% 0.0% 0.0% 0.0% 0% 0.0% 0% 0% 0% 14%$95,001-$100,000 2% 0.0% 33.3% 0.0% 0.0% 0.0% 0% 0.0% 0% 0% 0% 0%$100,001-$105,000 2% 1.6% 0.0% 0.0% 0.0% 0.0% 0% 0.0% 0% 0% 0% 0%$105,001-$110,000 0% 0.0% 0.0% 0.0% 0.0% 0.0% 0% 0.0% 0% 0% 0% 0%$110,001-$115,000 0% 0.0% 0.0% 0.0% 0.0% 0.0% 0% 0.0% 0% 0% 0% 14%$115,001-$120,000 0% 0.0% 33.3% 0.0% 0.0% 0.0% 25% 0.0% 0% 0% 29% 0%$120,001-$130,000 0% 0.0% 0.0% 0.0% 0.0% 0.0% 75% 0.0% 40% 20% 14% 0%$130,001-$140,000 0% 0.0% 0.0% 0.0% 0.0% 0.0% 0% 0.0% 20% 0% 36% 0%$140,001 + 0% 0.0% 0.0% 0.0% 0.0% 0.0% 0% 0.0% 40% 0% 21% 7%Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

DistributionCDT

DistributionBILLING

Total Compensation

SpanishDistribution Distribution

SSL/HEDistribution

InboundDistribution

Hosting Support


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Next Steps Next Steps:

Next level of C3 teams comp. plans to be reviewed• OS• OS2• AHS• OCEO• Ranch & Pro Dev Trainers

Build Communication Plans• Team effort with:

– HR/Legal– C3 Communications (Shawn Pfunder)– C3XLT– Final Sign-off from Tyler Wirtjes

05/03/2023Confidential. Copyright © 2013 Go Daddy Operating Company, LLC. All rights reserved. 11

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C3 comp redesign 6-3-13 (2)