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#MozCon
BRITTAN BRIGHT
Building Your Business: Relationship and Other Critical "Soft" Skills
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DIRECTOR OF CLIENT STRATEGY
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@brittanbrightsuccessThe goal is
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@brittanbrightchallenging
Success is often
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Seemingly unrelatedexperiences taught me a
Chit chat
N’
bull S#!t
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…
@brittanbrightCommunicate
The key is to learn how to
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PEOPLE...are unavoidable
@brittanbright
because
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People everywhere
ARE
They determine whether
Your work succeeds or fails
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sd
There areManyHardcorerequired
ToolsFor successIn business
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House...
Hardcore tools can build a
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HOMEBut it takes a softer touch to make a
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@brittanbrightFrameworkA more personal set of skills to transform
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@brittanbrightwelcoming
Into someplace warm and
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COMMUNICATION SKILLSEMPATHYEMOTIONAL AND SOCIAL INTELLIGENCESELF-AWARENESSCONFIDENCE
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One of the most important skills to have in business is the ability to translate complex concepts into plain English.
-Myra Drucker
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To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.
-Tony Robbins
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Scenario 1:Delivering bad news
Scenario 3:Dealing with bullies
Scenario 2:Asking for money
Scenario 4:Overcoming internal obstacles
Dealing with bullies Overcoming internal obstacles
Delivering Bad news Asking for money
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Scenario 1:Delivering bad news
Scenario 3:Dealing with bullies
Scenario 2:Asking for money
Scenario 4:Overcoming internal obstacles
Colleagues vendors
Client Your boss
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Don’t limit yourself. Many people limit themselves to what they think they can do. You can go as far as your mind lets you. What you believe, remember, you can achieve.
-Mary kay ash, Founder of mary kay cosmetics
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Technique 1:
Empathy.Using visualization techniques can help inspire
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The most important thing in communication is hearing what isn't said.
-Peter Drucker
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eCOMMUNICATION.
Experiment with different forms of
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Electric communication will never be a substitute for the face of someone who with their soul encourages another person to be brave and true.
-charles dickens
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Intelligencecomes in many colors, not just your favorite.
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The single biggest problem in communication is the illusion that it has taken place.
-George Bernard Shaw
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Know thyself
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The greatest thing you fear most has no power. Your fear of it is what has power. Facing the truth really will set you free.
-Oprah
The greatest thing you fear most has no power. Your fear of it is what has power. Facing the truth really will set you free.
-Oprah
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Preparation increases
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I have never worked a day in my life without selling. If I believe in something, I sell it, and I sell it hard.
-Estee Lauder
I have never worked a day in my life without selling. If I believe in something, I sell it, and I sell it hard.
-Estee Lauder
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@brittanbrightHold the keysyou
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COMMUNICATION SKILLSEMPATHYEMOTIONAL AND SOCIAL INTELLIGENCESELF-AWARENESSCONFIDENCE
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@brittanbright
touch
Success in business
Effective collaboration is critical for
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Mike King
Jordan Garner
Devin Asaro
Jenn Sager
iAcquire
Peter Menchaca
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@jennsager
@copydev
@petermenchaca
@jordanroseg
@ipullrank
Shout outs!
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ThankYou
Q&A@brittanbright
#MozCon