Brainware ITAM Review Tools Day

1© 1989-2014 brainwaregroup

brainwaregroup Products and Services Barry Johnson

Business Development Manager - brainwaregroup


Agenda

Introduction to brainwaregroup

Overview of our products

Reference customers for SAM

Whistle stop demo

Tool selection and shortlisting advice

Summary


Facts

2010

2001

Brainware

brainwaregroup

Spider LCM GmbH

Founded 1989

Leading provider of: IT Lifecycle

Management Contract Management

100% self-financed

~ 70 employees

Offices

Zug (HQ)ZurichBern

HamburgEssenMunichFrankfurt

South Africa

Japan

UK

Brainware Solutions AG

1989


Products

IT Management Contract Managemen

t

SW ManagementMobile Management

Com

pete

nce

sPro

duct

Gro

ups

IT Management

Contract Management

Spider Licence certified by KPMG


Asset Mgmt

Licence Mgmt

Recognition Service

Article Catalogue

Solution Portfolio

OS InstallationSW DistributionSW PackagingPatch ManagementReplicationRemote ControlInventorySoftware KioskChange Mgmt IMACMDM SolutionColumbus

System Management

Spider IT Lifecycle

Management

Professional Contract Mgmt

Enterprise Contract Mgmt

Spider ContractManagement

Technology Management Organisation Management


Some SAM References

6 month implementation covering multiple complex server metrics 10’000 servers with complex

metrics 20’000 clients (growing) Multiple mandators

International implementation/rolloutAsset Management & Licence Management 85’000 devices (client & servers) Multiple discovery systems Multiple legal entities

International implementation/rollout6 month project 40’000 devices (client & servers) Additional licence services

International implementation/rolloutEMEA/NORAM 65’000 devices (client & servers) Additional licence services

International implementation/rolloutEMEA/NORAM 50’000 devices (client & servers)


Spider Licence 6 LIVE


Barry Johnson

Business Development Manager - brainwaregroup

Tool selection and shortlisting advice


“I don’t need to know everything,

I just need to know where to find it,

when I need it”

- Albert Einstein


FL, USA Datacentre10.11.x.x

Nottingham, UK Datacentre10.10.x.x

MPLS

100Mb 100Mb

WA, USA Office10.1.x.x

NY, USA Office10.2.x.x

London, UK Office10.3.x.x

Edinburgh, UK Office10.4.x.x

SCCM CASSCCM

Primary Site WAS

SCCM Primary Site

NYC

Firewall - ports allowed80, 443, 62000

Local Server, ZA10.12.0.1

10Mb 50Mb

2Mb

Services running:DHCPDNS

AD DS

Johannesburg, ZA Office

400 Sales People200 Callcenter

Desktops

169.254.x.x

Various speeds

Examples of challenges your tools must overcome First example – technical data collection design

Considering the following network, what design choices would you make around which tools to implement and what challenges do you foresee with this client’s network?


Another set of different challenges Second Example – Licensing Requirements

A company has a requirement to ensure that they have the right number of licences for their datacentre.

The technologies in use are all running in virtual machines: Microsoft

100 Windows Server 2012 servers 14 SQL 2012 Servers (400 internal employees & SQL Servers being

accessed externally) Oracle

4 servers running Database 11g, each running with Partitioning and Spatial

Red Hat 14 Enterprise Linux

The virtualisation platform is VMware and the technical team has specified that they will use 20 dual processor hosts with 6 cores per processor

All Oracle products will run on the RHEL OS DRS will be used across the VMware hosts for load balancing and HA

for physical host redundancy. Two SANs will also be in place to load balance the storage based on performance.

What best practice guidance would you give to contribute to the above design to optimise the licensing requirements against the tech spec?


What are some key toolset requirements?

Metering Why: for saving money on the desktop estate

Interaction with other systems Why: data will be required from external systems such as other

inventory sources, AD, ERP systems, licence tracking tools such as ILMT etc.

Ability to override the system Why: licensing rules in any system will not be correct in all cases and

so the ability to override automatically determined values is crucial.

Working with various qualities of inventory data Why: it’s not always practical to redeploy an estate with an agent

‘because the licence tools guys said so’. However, if you have some flexibility to do further additional analysis afterwards and enhance the data, this can be preferable.

Detail oriented Why: Some vendors need to know the installation language, the

edition, version or all of the above > make sure the tools find this detail and can manage it


What are some key toolset requirements? (cont..) Contract management

Why: linking licences to their contracts might be important to know when renewal negotiations need to take place. Ideally a system should allow document management too to keep everything in one place.

Report on non-discoverable apps/usage Why: not everything can be automatically audited, but it doesn’t mean

it’s not important (e.g. CALs, cloud software usage etc.)

Customisation beyond ‘out of the box’ experience Why: no client is exactly the same and some requirements so adding

fields like project reference codes, internal contract references etc. is a must. Even configuring the interface to show different fields might be necessary!

Good support Why: things are great while they’re great, but what happens when

things go wrong?


Summary

Tool requirements will vary based on each environment

When selecting a licence/asset management tool, check both the out of the box capabilities as well as the customisation

Use these requirements as a starting point, but build them out to suit your environment

Find a vendor that can align to your tech roadmap as your requirements may evolve; but can your selected tool keep up?


www.brainwaregroup.comBarry Johnson

+44 7921 073277

[email protected]

mailto:[email protected]


Your contacts

Marius DunkerSpider LCM GmbHVice President Business Development

+49 (40) 78 88 999-0

[email protected]

Barry JohnsonBrainware Technologies LimitedBusiness Development Manager

+44 7921 073277

[email protected]

